Goodhood Reviews

Name: Goodhood
Rating: 4.48

4.5 Rating 2,326 Reviews

86 %

of reviewers recommend Goodhood

4.5

Based on 2,326 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+44 (0)207 729 3600

Email:

benphillips@goodhood.co.uk

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Goodhood 1 star review on 12th October 2025

Wyatt Galbraith

Goodhood 1 star review on 14th June 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Incorrect item received and no response from customer service regarding refund”

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Posted 5 years ago

“Returned over a week ago, still waiting on the refund to go through on this and other items.”

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Posted 5 years ago

“Quick delivered .”

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Posted 5 years ago

“Smooth experience winning a raffle, fast delivery (sent tracked with DPD). Good experience, will definitely shop here again 👍”

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Posted 5 years ago

“Quick delivery. Nicely packaged. All round great service. Would Highly recommended*”

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Posted 5 years ago

“Easy, great service, good people to do business with”

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Posted 5 years ago

“Great quality products, breadth of range is immense...perfect service and quick delivery. Thank you again @Goodhood”

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Posted 5 years ago

“Very pleased with the service offered by Goodhood - item was at a good price and very promptly delivered without too much packaging.”

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Posted 5 years ago

“STILL waiting for a reply to the several emails I've sent. It's been 6 days since I placed my order. No shipment information provided. They deleted my Instagram comment asking why no one had replied. Never again!!!!!!!!!”

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Posted 5 years ago

“Sent out incorrect shoes and after numerous emails I still face not got the correct ones - look like Santa won’t be delivering someone’s shoes this year!!!!! Very disappointed with customer service as still no idea whether they are sending out replacements a week later”

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Posted 5 years ago

“Order never arrived. They are not picking up the phone or responding to emails after 3 weeks of trying. Got through on the phone ONCE after trying about 30 times, and the person hung up on me straight away. Very disappointing. I just want a refund or credit note. I now am £200 out of pocket and do not have what I ordered. Terrible customer service.”

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Posted 5 years ago

“Excellent speed of delivery & great product. Many thanks.”

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Posted 5 years ago

“Not shipped order even after 5 DAYS! Not answering phone even after 15 tries calling during work hours.”

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Posted 5 years ago

“Great selection. International buyer so shipping was longer than UK but very pleased with shipping and delivery.”

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Posted 5 years ago

“Packaging and shipping speed was good, but informing the shipping status to me was bad. I suggest that if you ship to Asia, please use DHL, not DPL. DPL service is too uncomfortable in Asia region. + UK 9.5 IS NOT 285CM. 9.0 AND 9.5 IS BOTH 280. 285 IS UK 10 IN YEEZY 350.”

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Posted 5 years ago

“thank you for the service”

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Posted 5 years ago

“Awsome fast shipping. Thanks for selecting me.”

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Posted 5 years ago

“Great shirt I was looking for in small but voucher codes for discount never worked disappointing”

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Posted 5 years ago

“Bought for my grandson. Good service quick . Well packed. Good quality. I thought somewhat expensive.”

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Posted 5 years ago

“Great service and lovely products”

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Posted 5 years ago

Goodhood is rated 4.5 based on 2,326 reviews