Goodhood Reviews

Name: Goodhood
Rating: 4.48

4.5 Rating 2,326 Reviews

86 %

of reviewers recommend Goodhood

4.5

Based on 2,326 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+44 (0)207 729 3600

Email:

benphillips@goodhood.co.uk

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Goodhood 1 star review on 12th October 2025

Wyatt Galbraith

Goodhood 1 star review on 14th June 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I phoned several times with no answer from the customer service and I have emailed with no reply. My order requires another 4 x 10 inch plates and I expressed this in my email but to date I have had no reply despite my email being for a further order.”

Helpful Report

Posted 5 years ago

Hi Ian, Thanks for your feedback. We're really sorry to hear that there has been an issue with your order and clearly some confusion, on our part, about the issue that has meant it's not been resolved. A member of the management team will reach out to you momentarily. Apologies for any inconvenience caused. Thanks and kind regards, Goodhood

Posted 5 years ago

“The product arrived fast and without any problems”

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Posted 5 years ago

“I would never buy from this store again or recommend them. Expensive items arrived damaged - due to poor packaging. They took 6 days to respond to a simple email about the case. Once the damaged goods were returned they took 4 days to respond with polite excuses as to why my full refund had not yet been processed or any earlier correspondence given. Terrible service from start to finish (and 3 weeks on since placing the order and still the matter is not yet resolved).”

Helpful Report

Posted 5 years ago

Hi, Thanks for your feedback. We're really sorry to hear that there has been an issue that we’ve not been able to resolve with appropriate speed and diligence. A member of the management team will reach out to you momentarily. Apologies again for any inconvenience caused. Thanks and kind regards, Goodhood

Posted 5 years ago

“Great service and great quality clothes.”

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Posted 5 years ago

“They didn't do a good enough job of wrapping the items, they were just dumped in an envelope. I expected some other form of protective packaging. Sloppy as usual.”

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Posted 5 years ago

“Love that raffles are winnable for people that actually want the shoes. Only down side is international shipping is kinda slow compared to other shops. Web layout is really easy to use. Really like that the price automatically changes to usd when entering raffles. Shipping box was ripped and a little damaged.”

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Posted 5 years ago

“You guys don’t provide return shipping labels”

Helpful Report

Posted 5 years ago

Hi Aaron, Thanks for your feedback. In an effort to reduce the amount of necessary packaging, we provide a small receipt holder which denotes an online return process. Please register your return here: https://goodhoodstore.com/returns Thanks and kind regards, Goodhood

Posted 5 years ago

“fast delivery”

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Posted 5 years ago

“Excellent service - fast & efficient. Product as expected.”

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Posted 5 years ago

“Hello. I am using from Japan. I always look forward to it. I feel that shipping charges are high for orders from Japan.”

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Posted 5 years ago

“Perfect Service & Fast Shipping!!!”

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Posted 5 years ago

“Whilst my items were delivered with great alacrity, the amount of packaging for two pen refills was beyond excessive.”

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Posted 5 years ago

“VERY VERY GOOD”

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Posted 5 years ago

“very good”

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Posted 5 years ago

“Fantastic service, items arrived nicely wrapped. Good hood is now my next best site to visit along with Mr Porter”

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Posted 5 years ago

“Always good service. Great curation of products. Fast postage!”

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Posted 5 years ago

“Speedy, Exactly”

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Posted 5 years ago

“I love the range of products and was impressed that my purchase arrived in packaging which was reusable, and reflective of Goodhood’s efforts to be more environmentally concious.”

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Posted 5 years ago

“Efficient service no qualms, for a premium sneaker Yeezy 500 Stone; I would hope shipping to be covered and not borne by customer. Unfortunately had to return item and pay return shipping cost too. I would consider shopping here again and recommend include free shipping”

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Posted 5 years ago

“Good!Good!”

Helpful Report

Posted 5 years ago

Goodhood is rated 4.5 based on 2,326 reviews