Goodhood Reviews

Name: Goodhood
Rating: 4.49

4.5 Rating 2,323 Reviews

86 %

of reviewers recommend Goodhood

4.5

Based on 2,323 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+44 (0)207 729 3600

Email:

benphillips@goodhood.co.uk

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Goodhood 1 star review on 14th June 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Happy to give assistance regarding product and very friendly”

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Posted 7 years ago

“Was great rate 8/8 on a pl8”

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Posted 7 years ago

“If you are on the packaging and then the next point of effort, then it would be better. Such as two cartons to send. This time I received the shoes, shoebox has been damaged.”

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Posted 7 years ago

“Sent my item super fast and was hassle free - which is always a plus.”

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Posted 7 years ago

“Fasted dispatch of an item of an item I’ve ever bought online. Simply an unmatched service from Goodhood. Will definitely use again. Not to mention the shoes were awesome!”

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Posted 7 years ago

“I love everything about goodhood. The shopping experience, brand selection and friendly staff ❤️”

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Posted 7 years ago

“What you charge to send a Gift Voucher by post (over £6) is absolutely outrageous and well OTT. I shall NOT use this service again.”

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Posted 7 years ago

Hi John. We have noted your frustrations and are currently looking at this. As out stands, DPD charge a flat rate for UK parcels (from 0kg - 30kg). We do offer an option for Gift Vouchers to be emailed to customers, rather than a physical posted voucher - this is free of charge. Please get in touch if we can assist further. Best, Goodhood.

Posted 7 years ago

“I received an awesome paire of Vans and it arrived quickly. The website provide a large range of Vans and that's very cool.”

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Posted 7 years ago

“Delivered great product and quickly, with a useful guide to delivery times”

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Posted 7 years ago

“Exquisite, good quality and cool looking”

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Posted 7 years ago

“Fire products, fire service. Favourite place to shop from”

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Posted 7 years ago

“The shoes I bought were not true to size and I have had to return them and have had to pay a significant amount for shipping which I am not happy about. I would not buy from Goodhood Store again unless I had to.”

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Posted 7 years ago

Hi Harry, very sorry to hear about this. On each product there is a size guide stating: "Note these measurements are not exact and for guidelines only. For exact sizes please contact webstore@goodhood.co.uk". We are more than happy to help with sizing queries prior to customers placing orders and we hope this helps you in the future and please feel free to get in touch if we can help further. Kind regards, Goodhood.

Posted 7 years ago

“Great site. Great stock. Great service.”

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Posted 7 years ago

“Top notch store for sure one of the best out. Service and excellence”

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Posted 7 years ago

“Great service !”

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Posted 7 years ago

“Innovative designs and great customer service! 10/10 all day long.”

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Posted 7 years ago

“I thought I had missed out on the Skepta x Air Max collaboration, as it was sold out on the Nike App within 30 minutes and I could only find men's sizes on Depop. Goodhood came to my rescue as it was the only website I found that was still selling them in the afternoon, and in womens' sizes. It was a good thing that the purchase of these shoes was limited to one pair per customer. I received my pair within 2 weeks and love them! Thanks!”

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Posted 7 years ago

“Paid £6 for next day delivery on Tuesday morning. Item didn't arrive until Friday afternoon, and the tracker didn't make me aware it had arrived until Monday morning. This was too late as it was a present for a friend who had left by this point. Messaged goodwood Friday who ignored my message until I emailed again Monday. Their excuse being 'we could see your order had delivered so didn't think we needed to respond.' The candle was much smaller than expected, and incredibly overpriced for the size. £16 for a 5" candle!! Gift wrap was nice, but again overpriced at £5 or £6. Overall, very poor experience, wont be using them again.”

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Posted 7 years ago

“包裹请加固发出，收到鞋盒都破了”

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Posted 7 years ago

“I returned some boots in person to your store, which I'd purchased online. I returned them on Tuesday morning. And took until Friday evening to receive a notification that I would receive my refund in another 3 days. So that's over a week to get funds back in my account,”

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Posted 7 years ago

Hi. We do apologise that you feel unhappy with the slight delay on getting a refund. If you look on the deliveries/returns page, you could of seen that there was high volumes of orders over that period and there was a day or so delay in orders leaving & being returned. Your refund was processed and all seems to be fine, but please do get in touch if we can help further. Goodhood.

Posted 7 years ago

Goodhood is rated 4.5 based on 2,323 reviews