Goodhood Reviews

Name: Goodhood
Rating: 4.48

4.5 Rating 2,326 Reviews

86 %

of reviewers recommend Goodhood

4.5

Based on 2,326 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+44 (0)207 729 3600

Email:

benphillips@goodhood.co.uk

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Goodhood 1 star review on 12th October 2025

Wyatt Galbraith

Goodhood 1 star review on 14th June 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Anonymous // 01/01/2019

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“Love my Nike trainers I got in the sale! Great service, quick delivery, very happy!”

Helpful Report

Posted 6 years ago

“It is the 1st time I have bought of this company and they didn't fail to impress.Easy transaction from start to finish.Thankyou.”

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Posted 6 years ago

“Raffles suck guys... 28/6 Ordered and paid for two T-shirts with £7 dely/item.* *When you enter you cannot put two items in the cart. They cannot collate any sales so it’s £14 delivery on two t-shirts. 1/7 emailed as away because I have had one delivery notification from DPD.. so at this point I was unsure on dely costs. 3/7 chased again. Only one T-shirt had been despatched and there were ‘inventory issues’ that they wereto get back to me with. 4/7 nothing more than we will round charge fir two deliveries. 5/7 they finally admit to having oversold 7/7 chased refunded costs? (not in account yet but proof emailed to me) All in all a very very poor service ‘It’s sales season and they are busy’ So why issue this campaign? ‘Inventory Issue’ We cannot count Take the money and little more than that although they kept in (slow) contact and were apologetic... Always buy independently but guys give me a reason to use you again? A ten pound credit falls on deaf ears.”

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Posted 6 years ago

“Good service, as promised, great product. Slick experience all the way through!”

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Posted 6 years ago

“yabaii！！ it's means great thing,in japanese ！”

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Posted 6 years ago

“was sound—obviously the ring's sick but tbh when ordering online it's all down to the delivery. using dpd (at least for london delivery) is mint, their tracking + delivery options are the best.”

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Posted 6 years ago

“Nothing but love for Goodhood! Beautifully curated stock selection, high quality brands and excellent customer service, always.”

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Posted 6 years ago

“Highly recommend GoodHood. Not only for the products which are fantastic but the customer service and how quickly and smoothly the entire process is. Love it!”

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Posted 6 years ago

“Won a raffle which was unexpected. Delivery was relatively quick and was well packaged. If only I could win raffles more often! Defo recommend.”

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Posted 6 years ago

“very good! thank you”

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Posted 6 years ago

“Awesome as always. Here's to more purchases and raffles won!”

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Posted 6 years ago

“❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️”

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Posted 6 years ago

“Ordered the sweatshirt, slightly high delivery cost compared to other similar independent retailers. Then to be charged even more to return it seems very fortuitous. Won't be ordering with Goodhood again unless they change delivery policy (happy to pay for delivery but then expect free returns, or vice versa - this is generally the norm).”

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Posted 6 years ago

“Good quick delivery will defo return”

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Posted 6 years ago

“Quick and good service”

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Posted 6 years ago

“The days of paying seven pounds to return an item have surely gone? get with the tones. Poor customer service, won’t be shopping here again”

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Posted 6 years ago

Hi there, Thank you for your feedback. Good news - we do offer alternative options to the £7.00 DPD return to shop label. Please visit https://goodhoodstore.com/deliveries-and-returns for information on other ways to return your order. Thanks and kind regards, Goodhood

Posted 6 years ago

“Excellent service. Efficient, good value for money and well packaged.”

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Posted 6 years ago

“Love this online shop!!!”

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Posted 6 years ago

“Nocancel bad”

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Posted 6 years ago

“Great store. First time buyer but already eyeing up my next purchase. Swift delivery too.”

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Posted 6 years ago

Goodhood is rated 4.5 based on 2,326 reviews