“I placed an order from Goose Creek for the first time after only purchasing Bath and Body Works candles. My order never arrived. The photo is a porch that is not mine. Customer Support replied once, then never responded again. I am so upset I ever ordered from them. Never again!”
“I was very disappointed in the fragrance level of the 3 wick candles. Some don't smell at all. I wish I had read reviews before I spent $75.00 on candles that claimed to be very fragrant and are NOT.”
“Horrible. Awful customer service. Ordered about 10 days ago. Never shipped my order. Generic response to my email. Made a comment on Instagram and they blocked me. Took my money and now is blocking me and ignoring me.”
“I used to buy Goosecreek Candles all of the time and always had a positive experience. This time, their customer service was terrible. I placed an order last week and received an email from them stating that my account was flagged as fraudulent. In the email, they asked me to send a pic/copy of my photo id and then asked me to send a pic/copy of the last 4 on my credit card to verify that I was who I was. I have been trying to email them and let them know that I am not comfortable sending that information. NO ONE has emailed me back. When I try to call them, it says that they are experiencing higher volumes of calls and it tells me to get on a live chat or email them. Goosecreek does NOT have live chat and NO ONE will email me back and I am beyond frustrated. I have a payment for candles pending on my credit card and I can't do anything about it because no one will reach out to me.”
“The customer service is trash. They delayed the process by taking three days to accept my payment, NEVER sent a confirmation or receipt, nor did they respond to my email about my concerns and only acceptedy payment aftery email was sent. They took my money but i have no confirmation of my order. STRONG SCAM VIBES.”
“I will NEVER purchase anything from this company. I will NEVER recommend anything from them to my friends or family. I am making it my life's mission to inform as many people I can about my experience with this company. They played email tag requesting photos and everything else under the sun to deny my refund claim. They do not provide a return slip as they already know that they will not offer returns or refunds. I am not the only one they have used this tactic with- refer to Reddit and BBB, places they cant change the reviews. Stay far away. Go to Bath and Body Works. Their products smell great, last longer. And come with a guarantee.”
