Gooseberry Shop Reviews

Name: Gooseberry Shop
Rating: 4.49

4.5 Rating 3,294 Reviews

88 %

of reviewers recommend Gooseberry Shop

4.5

Based on 3,294 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 1%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

01159988553

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Gooseberry Shop 1 star review on 17th March 2025

Peter

Gooseberry Shop 1 star review on 2nd May 2024

Anonymous

Anonymous // 01/01/2019

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“Ordered 2 items on 2nd Feb 2021, still not delivered 24 days later, 2 emails sent, automated replies only. Will be getting my credit card company to intervene & maybe police.”

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Posted 5 years ago

“Really dodgy. Company has not sent my product despite having my money and have ignored all my attempts to make contact. Pure con.”

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Posted 5 years ago

“Please avoid. Do not buy from this company. My parcel was delayed more then 2 weeks. I asked to cancel my order and refund money. I got confirmation email saying I will get refund in 3-10days unfortunately never get my money back. I was trying contact them few times nobody replied. Never use it again !”

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Posted 5 years ago

“Absolutely awful service, I ordered from here as they had a discount code so I thought they had the best price. Had I know that it'd take 3+ weeks later to receive my item, I'd have paid more elsewhere. Shocking service, leaving customers waiting unless you actually contact them. Will not be using again!”

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Posted 5 years ago

“Competitive price but I've waited over a month for delivery...still not delivered and no sign of it being despatched. Each time I ask for an update I get a different answer. Massively disappointed...”

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Posted 5 years ago

“Extremely slow delivery - placed my order 3 weeks ago and it still hasn't been delivered. Lack of transparency about delivery times (they say on their website that items will be delivered in 3 days).”

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Posted 5 years ago

“Placed an order October 2020. Still not received order. Contacted numerous times to request a refund. Still not received my order/ refund. AVOiD At All COST. Fraudulent Company. Seeking legal action”

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Posted 5 years ago

“sssfsdf sdnfsdf msdfnksdf sdfksn”

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Posted 5 years ago

“They are a fraudulent company. Taking orders and payment but not delivering products”

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Posted 5 years ago

“Ordered from them paid no dispatch of goods and no response I’m not happy at all with the service”

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Posted 5 years ago

“Do not use this company. Gooseberry took my payment for an order for a Christmas present. Initially, it all seemed legitimate - they sent a tracking number, but then the delivery never arrived. I chased it up countless times, and they said I had to wait 28 days for it to be considered lost. On the 29th day, I contacted them, they apologised, and said they'd send a replacement. I'm still waiting. I contacted my bank to report the fraudulent transaction. They have paid me back. I have also reported them to trading standards.”

Helpful Report

Posted 5 years ago

“I placed on order on 28.12.20 and still have not received it (21.1.21). I have emailed, phone and emailed again and still have had no response. Sham company in my opinion. Won’t use again. I will be contacting PayPal to get a refund.”

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Posted 5 years ago

“I placed an order in May 2020 (order no 118095) . One part turned up, the other package didn't. After I raised this with them they were quick to respond and speak to the courier. I was asked to wait 30 days to see if the courier could find the parcel, if not they would issue a refund. I have now spent the 6 months chasing them and still no refund. They keep stating they will send but nothing has been received, I have lost count of the number of chasers I have sent. It feels like they have a standard scripted reponse with zero action behind it. Really disappointed as I am now £50 out of pocket and have been for 6 months. I would avoid this company. Shocking!”

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Posted 5 years ago

“That's good.”

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Posted 5 years ago

“Awful customer service - promises, promises, promises, nothing resolved. Advised a refund would be given numerous times, then advised a refund had been given but nothing transpired. Very disappointing.”

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Posted 5 years ago

“AVOID THIS COMPANY AT ALL COSTS. I, like nearly every other person posting a review purchased over £100 worth of products and have received nothing. They will blame Hermes for not updating their tracking information but this is clearly not the case. I fully intend to take this company through the courts - Somebody has to. Looking at the overall rating I am assuming that this company used to be of good reputation and has possible been taken over by somebody else in the last 12 months? I will check records at Companys House. I'd be interested to hear what Nots County Council's response was to the reviewer who reported them?”

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Posted 5 years ago

“WASTE YOUR TIME USING THIS COMPANY!! I ordered some hair products from this company and after two weeks still haven't received it I emailed them and they said it'd be with me shortly after another 2 weeks no product began said it will be here shortly after 2 months of back and forth with them I still don't have a product and have asked for refund. I do no how they got five stars on here but if you go to uk.trustpilot.com they have 1!! https://uk.trustpilot.com/review/gooseberryshop.co.uk WASTE YOUR TIME USING THIS COMPANY!!”

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Posted 5 years ago

“Dishonest company. Avoid buying hair care products from them. Item never arrived. Had to recover my money via credit card services.”

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Posted 5 years ago

“Scammers. Avoid at all costs. Just look on TrustPilot and you’ll see what they are all about. Placed a large order with them and was strung along for weeks. Finally claimed the money back from my bank. https://uk.trustpilot.com/review/www.gooseberrysalon.com”

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Posted 5 years ago

“Bought my product two month ago and still have not received and waiting a refund for more than a 2 weeks still nothing arrive to my credit card. Customer service never provide an accurate day and I believe they‘d never proceed my refund. Please DO NOT use this company!!! They just steal your money!!”

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Posted 5 years ago

Gooseberry Shop is rated 4.5 based on 3,294 reviews