Gooseberry Shop Reviews

Name: Gooseberry Shop
Rating: 4.49

4.5 Rating 3,293 Reviews

88 %

of reviewers recommend Gooseberry Shop

4.5

Based on 3,293 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 1%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

01159988553

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Gooseberry Shop 1 star review on 17th March 2025

Peter

Gooseberry Shop 1 star review on 2nd May 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“zxcasdasdasdasdasd”

Helpful Report

Posted 3 years ago

“DO NOT ORDER FROM GOOSEBERRY SHOP I ordered goods on 9th December and to date (8th March) still no goods or refund despite emailing regularly over the last 3 months!”

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Posted 5 years ago

“Still waiting for my order. Have phoned and e mailed with no replies. I shall be contacting my bank and trading standings although l suspect they are a complete con.”

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Posted 5 years ago

“Delivery took far too long to arrive”

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Posted 6 years ago

“Paid for 2-3 day delivery, did not receive the order until 3 weeks later. Prices are good but in future I’ll pay more and shop elsewhere.”

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Posted 6 years ago

“Was a bit disappointed that delivery took 6 days (admittedly I ordered on a Saturday) despite ordering a 48 hour delivery.”

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Posted 8 years ago

“The wrong product was sent to me. Quickly resolved and I was able to return wrong product without any difficulty.”

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Posted 8 years ago

“Delivery was slow and I had to chase which should not be the case these days. However, the product is good and I have used this before”

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Posted 8 years ago

“Good price postage takes a full 7 (working) days so no 3 days. Great communication if you need to ask any questions.”

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Posted 8 years ago

“label m definer seem to be old stock as I couldn't get it out of the jar....... Moisturising conditioner, treatment shampoo and volume mousse was just as I was expecting brilliant products.”

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Posted 8 years ago

“The product leaked out of top slightly. Not packaged well enough or had been bashed around.”

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Posted 8 years ago

“Good outcome but unusual process. A few weeks delay in shipping with no communication. What I received is not one 300 ml bottle of shampoo but four bottles of 75 mil. I got what I ordered in the end which is great. A bit more communication in between would've been good.”

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Posted 8 years ago

“The bag containing the product had burst open and the contents were scattered along the hall floor. This could have been when the postman pushed the bag through the letterbox. Suggest gooseberry uses a stronger packaging for future.”

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Posted 8 years ago

“Delivery could have been quicker. Took the full 7 days to arrive.”

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Posted 8 years ago

“The product itself was correct and well priced. Parcel arrived late and damaged box. Not amazing.”

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Posted 8 years ago

“Took a while to be delivered”

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Posted 8 years ago

“I had a very unsettling time waiting over the expected delivery date for over £200 worth of product. The customer service response however was excellent and the outcome was more than satisfactory as they upgraded my products as compensation for the unexplained delay.”

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Posted 8 years ago

“Item did not arrive within 16 days. I contacted company and then received it after another 6 days. It appears that it wasnt sent out when I first ordered it.”

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Posted 8 years ago

“Delivery came on time but the container the product came In was cracked.”

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Posted 8 years ago

“Placed order 2 weeks before Christmas, having heard nothing after 7 days contacted customer services to be told they would resend item. Item arrived 23rd December to a great sigh of relief as the item was a Christmas present.for.daughter”

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Posted 8 years ago

Gooseberry Shop is rated 4.5 based on 3,293 reviews