“Stole my money. Refused to give me a voucher when I got covid and could not fly. Told lies to get me off the phone. Worst company I have ever dealt with. Thieves, stay away!”
“they took my money and cancelled my tickets without even informing me, i went to airport the airline said my ticket is cancelled by the agent! i couldn't board the flight and i had to buy a new ticket! its been 2 yeas and stil i have not got refund! they are scammers!”
“It's unfortunate that potential customers don't read the reviews prior to booking a flight with this horrible company. I too had the same experience as many people on this website. My daughter got covid and couldn't travel. Singapore Airlines would give a full travel credit with no fees charged. I couldn't get GOTOGATE to cancel the flights. I'm disputing the charges with AX and expect to win. This company should be shut down! I purchased the 'Flexible Ticket' and the XCover was complimentary. The XCover is worthless too. Travel date was to be Nov 9, 2022. Order number: LL5I10”
“The agency is not reliable at all. I have cancelled my flight and now waiting for refund more than 2 weeks. I have been contacting on daily basis and each time I had to wait for long minutes then my call is answered by unprofessional staff that exhausted me in explaining the case and later only telling me you will receive your refund shortly but nothing till now. I am getting fed up really. I put myself in trouble by booking via their website.”
“I guess only those who have not had any issues that required customer support or just a company that did not want to scam you...
Awful experience. I used GoToGate to buy tickets and during the reservation process I introduced wrongly the surname of one passenger. As soon as I received the purchase confirmation email; literally a minute after buying the tickets, I realized of the error and called the airline. They explained that the change could be made with no penalty fee if requested 24 hours after the purchase but that it had to be GoToGate submitting the request, not me. Here started a nightmare of a journey that so far has involved more than 20 conversations with 20 different operator to whom I've had to explain the situation individually every different time. Not once, after not resolving my issue, they have agreed to pass my call to a manager.
In a nutshell, as confirmed by the airline and in a few occasions by GoToGate operators, GoToGate submitted the request to amend the name of the passenger after the 24 hrs window frame passed, even though I made this request GoToGate literally 15 minutes after purchasing the tickets. Result: the airline refused to make the amendment and they said that a new ticket has the be bought as they are now considering it a name of passenger.
Every call to GoToGate is slightly different to the previous one. In one they tell you they understand the problem and assure you that a manager will get back to you with a compensation proposal; in the next call they say that they did everything by the book; just as they were meant to, and insist that you call the airline directly and resolve things with them....What else can be said? Oh yes, depsite multiple attempts to raise a complaint internally they repeatedly did not allow me to do so. I sent them emails and I would get a supposedly automated response saying that the inbox was not being monitored and instructing you to go to their website if you wanted to fill a complaint form. Of course you will then go to the website and the form is nowhere to be found; and then you will speak to an operator who will tell you that the complaint forms were actually disabled from their website and that they did not take complaints over the phone neither. And anyway, if that wasn't enough my enquiry was still not at a stage in which I could officially file a complaint.”
“Awful company - cancelled my flight and did not tell me. Trying to get switched onto a different flight is impossible. They keep asking me to call back in 3 days. It's been 2 weeks and I fly in 6 weeks.”
“It is time to be able to write a review without giving any stars, so please work this out guys.
Let me tell you, it is better to buy flights early or pay more to book directly through the airline. I have used 3rd parties before but goto gate is real rip off. They have fee’s that you do not know about until you need to know. They try to let you know that it’s in “terms and conditions” but this is not explained nor is it clear and conspicuous before making a purchase. My flight was cancelled by the airline who could not accommodate for a rebooking but a full refund, this foolish goto gate wants a piece of the pie per passenger. Rip off and fraud. Let’s get these folk out of business.”
“Worst service ever. NEVER EVER BOOK THROUGH THEM. I bought a flight with a value of over +800 euros on Monday. On Tuesday afternoon (the flight was scheduled for Wednesday), I received an email stating that the flight was not confirmed and I needed to make the payments again...I checked, and my booking was never confirmed. I checked the flight cost, and the cost was + 400 euros higher for the same flight. I first called customer service via chat, but they could not even understand the problem; they said I needed to wait for a reimbursement. I called the call center in Italian, and they were not even able to help...indeed they told me that they couldn't do anything and it was almost not their problem. Then I called English customer service. They were nicer; they explained to me that apparently, the airline company had an issue but not clear if this was because the price in the meantime was higher .... and that this can happen and they can notify you up to 24 hours later. In short not able to support me....even if not my fault. But their problem managing the booking. Now I'm without a flight, and the only way to leave is to pay 1/3 more than the price I already paid. By the way, they couldn't even support me via phone with another booking since they don't have the service. What a SCAM!!!”
“Very bad company
I had a flight from Cairo to Washington on 08/13/2022 at 4:10 Am .
We went to take our flight and been told we have no seats for us on this plane flight number LH 585
We already have conformation number and ticket number,
so I contact them over the phone and the lady told me we have no flight to Washington until next week and I have to be In USA for my work so I told her I need my Refund so she processed and told me you will be contact by the email to get your refund ,
Until now I did not get any email or any thing from them and screw my trip already .
I contact one of them and told me sorry no refund for you !!!”
“I booked ticket with Goto gate and to my shock when I went to the check in counter at airport , the airlines said my ticket is not confirmed and I can’t travel . They tried their best to search for my booing using all the details provided by Gotogate and no details of reservation was found. When u asked for refund , this agency is simply saying I can’t speak with any supervisor or manger and I only have to wait for their email . They have no other contact details except a telephone number and their website does not provide any “complaint form” as they claim to have for complaining.
It’s definitely some kind of scam. Just imagine I was in the airport to take my flight and am told my reservation is not found!!!
I had to buy another ticket as I can’t post pone my travel since it was an urgent journey.
Please do not trust this agency . It’s so strange that this agency donot provide any way to claim or resolve issues except a contact number !!!”
“I wish I could give zero scores. Totally scam! Keep far away from it!
While I was booking a flight at GOTOGATE, it increased the price without noticing me and confirming. The booking process by GOTAGATE is an intentionally designed fraud.
Cancellation right after booking grabs you all kinds of tax, processing and handling fee! No customer care at all!
Email it will get a response like ‘Will take three months processing’. Never seen an immoral booking provider like this.”
“Dear thiefs and charlatans,
I have given you every opportunity to resolve the matter swiftly, It has been over 2 months since you cancelled one of my flights, and you have not come up with any alternatives.
I have even advised you to re-route the whole trip as you would see fit, but your incompetent support lead nowhere.
You could not cancel and refund the trip, nor come up with an alternative, this is on you.
I have paid YOU, with MY hard earned money to fly to my destination, which you at this point have stolen, as the service I purchased from you has not been delivered.
As my flight was supposed to leave in 30 days, and you having resolved nothing, my only option is to take MY money back, and fly with someone else BETTER than YOU!
What you are now saying, is that you intend to keep my money untill after the trip was supposed to happen, and not having been given either a trip, nor a refund, fu***ng unbelievable, disgraceful...
NEVER order with GotoGate, their support is so lackluster they should be embarassed to even call it support. Cancelled my flight, and refused to refund or re-route the trip. Hence a chargeback was initiated, don't let these villanous con-artists steal your money.”
“I rebooked 3 out of my 5 flights to NZ from 3wks to 2wks, paid $411 rebooking fee (1.Darwin to 2.Melbourne to 3.Auckland to 4.Christchurch to 5.Melbourne to Darwin). Going to NZ is smooth, but when I went to check in for my flight (Auckland to Christchurch) on the new date that I asked the travel agency to rebook, the airline said I was not on the flight. Agency didn’t actioned the rebooking. I have to buy 3 new flights because of booked accommodation, rental car and adventures. I raised a refund request for the 3 flights that I have to buy ($1400+). After multiple emails, phone calls and stress, the travel agency only refunded me $411 rebooking fee. They also got the money from the flights that I did not use. They responses to my email are also generic.
DO NOT USE THIS TRAVEL AGENCY.”
“Appalling service . I complained , via Resolver , the complaints Ombudsman website in the UK about SKYSCANNER..who have GO TO GATE on their website ..I asked SKYSCANNER to ban GO TO GATE forever as the service is so appalling
Well , there is NO SERVICE …0% …service
They tell you
- the portal is down
- The person who deals with this is out of the office
Etc etc
Excuses and more excuses. They always say they will call back ..they never do .
I must have made 30 phone calls over 3 days .
SKYSCANNER we’re not impressed and the Head of Customer Care emailed me .
But that was a waste of time as the service did not improve at all .”
“The worst service! I paid extra for a flexi-ticket & have been trying to change my flight for almost 2.5 weeks; every day I'm told that someone will call me back, which they never do. They've had ample time to resolve this & now here we are, less than two days before the flight departs & still nothing. The staff are rude & no one seems to have any recollection of previous conversations. Would give them a 0 rating if I could & really don't understand how a company like this continues to operate. Save yourself the hassle!”
“People, avoid gotogate
When I buying the tickets through the Gotogate I had no idea what this agent is awful. My flights tickets should included checking bags for three, My outbound trip included luggage but the inbound don't.
I have the confirmation email and etickets from Gotogate where the checking bags is included in both direction. I contacted with customer service about that situation and.....
So I phone call
they told me I should contact with the airline which I have flight
off course the airline can't do nothing because the agent
booked the tickets, so they sent me back (Actually airline was right)
Next phone call
They promise to checking carryfully and contact with me
few days later I got email from gotogate that my checking bags is included to my trip in both direction and I can check on airline website so I did and was like before no checking bags.
Next phone call
again promise to checking carryfully and sent my issue to another department. After few days I got email that I was right and my checking bags isn't included to my inbound trip. Next day email said
"Please pay for bags to the airline and then share the invoice with us"
so I did that with hope they will refund and problem will gone
I WAS WRONG!!!
I spent for extra checking bags £180, but the gotogate refund me £17.79. they cheated me and I'm sure not only me.
Next phone call
again same talk and promise to solve this issue, but I am 1000% sure that never happen because they tried said me they have to contact with airline to refund for my luggage THAT THE LIE!!! the gotogate should be refund me my money, not airline because gotogate made booking the tickets and did it wrong.
People, avoid this agent it's cheating, lies, what for waisted hours on phone calls, I thought that will be a little cheaper but actually I paid more.”
“Provided no service
Airline canceled all flights on my travel date. GotoGate never send me an email notification. Airline does not have my contact info to notify me of changes. I found out from a friend taking the same flight. When I call to rebook, they said I need to call airline myself. Airline refunded in full, per airline website, to a credit card own by GotoGate. I call GotoGate for the refund and they are changing a $40 processing fee for the refund. I never received flight service, dealt with changes myself. What service did GotoGate provide?”
