“They are not honest, and don’t help their customers. My refund application is from April 2020 and till now they keep sending automated emails ; telling that the problem is with flight company. Not recommend to book through this agency.”
“I ordered tickets with GoToGate and it was really bad decision. Let me explain you why.
I had a flight: Punta Cana - Madrid - Sofia - Kyiv, of course with different airlines
I added 1 luggage and the next day after the purchase they just sent me an email that my luggage is cancelled “please register with airline”. In my case with 3 airlines, not that fast, yes?)
When I started doing it I noticed that my flight from Madrid to Sofia was rescheduled. I contacted gotogate and you know what? Nothing! They did not reply me for more than a week
Then they replied “if you need to view your options you should call us”
And I called, from Punta Cana with Viber out, spending my money to deal with their problem (because they guarantee your correction”
And you know what? I was waiting for 2 hours to have 0 help! 2 hours, I am seriously. I was redirected 3 times before 1 guy could explain me using normal English language that they will call me when they have options.
And you know what? They never called back!!!!
We bought other tickets on our own, I called then and email and I did not get any help, any options for refund and just nothing!!!!
Never ever again, now I am gathering all info to have an official complaint to them”
“Go to gate stole my money!
I bought tickets for an internal flight a few months ago when the restriction of covid was ending. Now covid restrictions are tightening up and the government strictly defended that we can't go to the region I was going to.
I then asked the company to refund me or give me a credit because even if I still want to go, I now just can't take the flight. They just told me too bad! I don't have access to refund and credit. I want to respect covid restriction, they should too!
Now I paid for a service i can't take and I will never have this service. This is stealing.”
“I just hate all about them. I am claiming back two tickets I bought for my parents since march 2020, one year now! customer service is inexistent, I spent so much money and time calling them. How could I trust in this Swedish company? they are the worst! Honestly we should do a class action to get our money back”
“Awful company to deal with. Waiting for a refund for nine months due to a COVID 19 related cancellation.
Customer service is non existent.
Avoid like the plague”
“If I could I would NOT give them a star at all. SCAM SCAM SCAM. They show one price online and once you make the payment they charge more. I was charged $265 more than original price. When you call they do not have explanation as why is that. NEVER USE THEM!!!”
“I booked tickets to Egypt and canceled due to covid, they told me I am entitled for fully refund. And for 9 months now never received my refund.
THEY ARE A SCAM, DON'T USE THEM”
“I have booked a trip with GOTOGATE in OCTOBER 2020, and I had to cancel and book another trip one day later. I AM STILL WAITING FOR MY REFUND, which I am entitled to, FIVE MONTHS AFTER GOTOGATE CONFIRMED THAT THEY ARE PROCESSING MY REFUND! The company claims that the refund claim is still pending with British Airways (BA), however, I cancelled another booking with BA in December, and received my refund within five days! Thus, I do not believe that BA needs that long to process my claim. GOTOGATE unethically and illegally claim that there is nothing they can do, as the claim is with BA. When I call BA and ask to get my refund, they tell me that this needs to be processed through GOTOGATE, as the company which did the booking for me (which is correct). BA state that they cannot access my booking refund claim from the private customer service. This makes sense to me. GOTOGATE are simply letting me down, and whilst my hands are tight and I cannot request my refund myself, they pretend not to be able to do anything more than what they have already done. Whenever I write to them, they copy and paste standard responses already provided, i.e. that they already escalated the matter. THIS HAS BEEN TAKING FIVE MONTHS! Trust me, you do not want to book with this unprofessional, unreliable, unethical company. Not if you like to get your money back, get things done fast and only want to deal with a customer service that knows what it is doing.”
“Worst company I've ever dealt with. Picked a flight--TWICE--through Google Flights. Clicked on Book now, which took me to Gotogate's website. Then I paid for the flight. Suddenly, Gotogate sends me confirmation of a flight that would take off TEN DAYS after the date I selected. When I called them--WITHIN 5 MINUTES OF THE PURCHASE--to have them fix or refund, they refused to do either. Google should cut all ties. I'm never booking through them again! They're scam artists!”
“I booked a flight with gotogate that was cancelled due to the COVID-19 restriction by the airline.
I requested the refund and I had to wait 3 months for the refund.
But, they refunded me £1.5, apparently they have a £30 support fee for cancellations. 30 POUNDS!?! It is a completely scam.
SCAM!”
“Unbelievable experience, in the worst way. I was told last minute my flight was cancelled (I found out it wasn’t), it’s taken me over 3.5 months to get a refund, no emails have been replied to other than one, and they’ve taken 4000yen off my refund to line their pockets.
All I can hope is that they cease to exist and for this to happen we need others to refrain from using them and to continue to assassinate their abysmal reputation.
Avoid. At all costs.”
“BIGGEST FRAUD COMPANY NEVER BOOK YOUR TICKET THROUGHT THIS AGENT U WILL SUFFER AS I AM SUFFERING
Worst booking platform ever. I wish I would give them Zero rating never ever booked with this agent they are bigest cheats they will take all your money. They are the worst agents never had any experience with other airline. They are deducting my money from the airline as well as their charges inspite of the fact that the airline has cancelled the flight. Worst please dont ever book form this Agent GOTOGATE are BIGGEST CHEATERS. please spread this message. Its over an year and I still didn't get my money. No contact no response there is no customers services. they just take your hard owned money and vanish. I did a big mistake by not reading their reviews before booking the ticket and now im suffering.”
“I could have given negative score to this feedback. Worst service is not enough words to express by feedback and experience with this company. I booked my flights in March for May which got cancelled because of covid. They are just sending me email from May 2020 that refund is in process and I have not received it yet . Tried to expedite through customer service which are Terrible as well . They can’t help abs just want me to wait for refund for more than year .”
“I am so concerned since I just booked my flight for February 21. I called the number they gave me online and not able to get a hold of anybody. I am afraid that instead of a vacation, this is the beginning of a nightmare. How can we stop agencies like this? I am sure there is a way to report them so they stop taking people's money”
“Our flights were cancelled due to Covid travel restrictions. We have proof of this. Been waiting for nearly a year for the refund. Keep getting fobbed off. Customer service rude, obnoxious, company clearly not interested in helping or returning the money they took from us (£2000 uk stirling) for a flights that never happened.”
“DO NOT BOOK WITH GOTOGATE!
In July 2020, I booked a flight only to have it cancelled. After waiting on the phone for nearly 5 hours, they rebooked my flight for the next week (for a fee) and then cancelled that flight as well. I then spent the better part of a day trying to get a REFUND (over 4 hours on and off hold with them).
After several months (on 14 November 2020) I receive an email that they have received the funds from the airline and they are "Waiting to process payout" (I confirmed with All Nippon Airways that the refund to them occurred on the 2nd November). At the time of this review (29 January 2021) I am still waiting.
Do yourself a favor and never use GOTOGATE (or any of the Etraveli Sites)
L4G7TB”
