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GovVelo.com Reviews

4.9 Rating 286 Reviews

98 %

of reviewers recommend GovVelo.com

Company Reviews

Product Reviews

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Phone:

8554333600

Email:

service@govvelo.com

Location:

993, Howard Avenue,
Biloxi
39530

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GovVelo.com 1 star review on 31st October 2022

GovVelo.com 1 star review on 31st October 2022

GovVelo.com 1 star review on 31st October 2022

GovVelo.com 1 star review on 31st October 2022

GovVelo.com 1 star review on 31st October 2022

GovVelo.com 1 star review on 31st October 2022

GovVelo.com 5 star review on 20th June 2022

21

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a bike from them and they (mostly) built it and then shipped it all the way to California. They even pumped the tubes. Got a bit annoyed at some app they use called "Shop". I didn't get a shipping label right away because they have to build the bike first so it made it seem like the only way to get the label was through downloading this annoying app. It doesn't even work without a label anyways so just ignore it Putting my (mostly already built) bike together now. Seems like it's in great condition. I will update if there are any issues. The reason I'm leaving a 4 out of 5 is that the website says they'll include details instructions on whatever they disassembled for shipping. All I have is the manufacturer's instruction manual, but nothing from them. They DID leave some stickers marking where things are supposed to go, but as someone who doesn't have much experience with bikes I was lowkey riding on those GovVelo instructions Just an FYI for anyone reading these reviews, if you ever wonder why reviews.io stores have such high ratings it's probably because they offer "points" or other gimmicks for reviews. This probably isn't unique to GovVelo at all, but it's something to keep in mind. They were even able to tie my name to my review when I emailed them and they asked if I can update my (admittedly excessively negative) review!”

Posted 1 year ago

Hi, we're sorry you had an issue with the app! As always, you get your order confirmation and tracking information emailed to you (and via SMS if you selected that option). You can also check it by logging into your account on GovVelo and going to your orders. The Shop app is a different way for you to track your order as well as browse more products. It's not something you have to use to get your tracking information. 🙂

Posted 1 year ago

“Fantastic customer service. Highly recommend for all biking needs. Fast shipping and terrific communication. We will definitely be shopping at GovVelo again.”

Posted 1 year ago

“Really solid customer service. I ordered something that I realized I no longer needed and customer service was able to cancel the order in time.”

Posted 1 year ago

“The price on stamp pedals and the price of a tube was decent. Happy to support a bike shop instead of a mega online store”

Posted 1 year ago

“Well, I haven't used any of the items yet. Tomorrow I will add the items to my bicycle. I'm excited. Everything I ordered came very well packaged. I didn't have to wait all that long from the time ordered.”

Posted 1 year ago

“I ordered a new mountain bike from GoveVelo less than a week ago and it arrived on June 19th. As a former service member, I received a discount which was a bonus at an already great price. Everything was packed and delivered perfectly. The remaining set-up was very simple and took just a few minutes. I did adjust the shocks and am ready ride. Thank you for the great product.”

Posted 1 year ago

“Got my order quickly, and it was correct!!”

Posted 1 year ago

“Great awesome customer service, great people to talk to deal with problem”

Posted 1 year ago

“Great customer service, awesome help”

Posted 1 year ago

“very good service and easy to navigate”

Posted 1 year ago

“Thank you guys for having bikes in stock!!”

Posted 1 year ago

“Friendly and great customer service”

Posted 1 year ago

“Awesome company, Great Customer Service”

Posted 1 year ago

“Excellent experience. Would highly recommend. Bike arrived as advertised and was packaged perfectly.”

Posted 1 year ago

“Great prices and fast shipping. My bike arrived very well packed. I found 1 minor scratch that likely occurred when the original packing material was removed from the bike. Overall, extremely satisfied. Highly recommend GovVelo!”

Posted 1 year ago

“Easy and fast shipping of product!”

Posted 1 year ago

“Great value, great service and speedy delivery!”

Posted 1 year ago

“Everything with this transaction went smoothly. Customer service was on point.”

Posted 1 year ago

“Great experience and appreciate the discount for those who serve.”

Posted 1 year ago

“Great customer service”

Posted 1 year ago

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GovVelo.com is rated 4.9 based on 286 reviews