Greeting Card Universe Reviews

Name: Greeting Card Universe
Address: 154 East Prospect Avenue, Suite B, Danville
Rating: 4.75

4.8 Rating 1,053 Reviews

94 %

of reviewers recommend Greeting Card Universe

Company Reviews

Metrics

4.8

Based on 1,053 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Phone:

925-866-4110

Location:

154 East Prospect Avenue, Suite B
Danville
94526

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I don’t understand what is it about previous harassment”

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Posted 5 months ago

“No provision to delay sending card. Card sent 1 say early, never arrived anyway. I got what I paid for.”

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Posted 9 months ago

“I saw a lot of good reviews so placed an order for a card to give to my husband on our Golden Wedding Anniversary. It hadn’t shown up 2 days before I needed it so I contacted them and they said they would overnight it. Never happened. Ended up with a refund which isn’t what I wanted but oh well I’ll give my business to a reliable company instead.”

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Posted 1 year ago

“I am not always to complete my order at the first entry. But I am not able to save it for additional entries. That is very frustrating to me...and a loss for you. I love your website; but am frustrated by my ability to save my choices for a short delay.”

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Posted 1 year ago

“i can't seem to get into my account Euphemia Elliott bpelliott15@gmail.com”

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Posted 1 year ago

“Trouble saying it doesnt gave my email”

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Posted 1 year ago

“I ordered ten cards, (two were doubles) which I wanted to cancel. The problem with my order was that Your payment processing was not accepting my payment from my debit card. I made two calls to your customer service department, and they promised me they would call me to take care of the problem. I have heard nothing at all from them. I will probably never order any more cards from you for their failure to follow throw on my problem.”

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Posted 1 year ago

“I have used this great company before with good results. I made lots of dumb mistakes in preparing my recent card and their amazing customer service held my hand and fixed them all and gave me a free reorder. 🤗😘👍”

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Posted 1 year ago

“An absolutely wonderful company, great artists, a wonderful, wonderful, customer service department that corrected my spelling error when I called them in a panic. I have used them for birthdays, graduations, anniversaries, and other celebrations. A wonderful, wonderful Company and wonderful, talented artists.”

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Posted 2 years ago

“Lied about the delivery date Card took over a week to the person it was sent to”

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Posted 2 years ago

“Couldn't adjust my order. I just placed it. And, realized I was reordering cards I had already received. OMG! Very up set. Now, my Sister will be receiving 4 additional cards. That don't pertain to her.. They need to have a cancellation option or an adjustment option. If you just recently placed your order. Hope they can help fix this problem. I will be card shopping at Hallmark. Sorry.. Just list a good customer.”

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Posted 2 years ago

“I was looking for Rosh Hashanah cards over the past few weeks and found little appeal. Several days AFTER the holiday had passed, I received an email suggesting I select a card for this year. When I pointed out the stupidity of the timing, I got a reply saying essentially "well last year you ordered cards on September 6th". This ignores the fact that the holiday varies from year to year. The second reply was that you have an automated/algorithm that sends out useless reminders that are this useless. Does anyone understand how insulting that is to a customer?”

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Posted 2 years ago

“i keep trying to login to my account and can not, i have asked for a temp login in and have gotten nothing in 3 request. they have told me to check spam and i have but get nothing.”

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Posted 2 years ago

“They told me that they would fix an email error that I made when ordering and send my confirmation, which they DID NOT do. Going to buy my cards in store.”

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Posted 2 years ago

“The card was ordered with sister and brother in law happy. 60th wedding anniversary - it came without 60th on it. Poor quality card. The time it took to come and package very good.”

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Posted 3 years ago

“Took forever to receive. Will receive too late for what is was ordered for.”

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Posted 3 years ago

“Have not received my card yet. Address is correct.”

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Posted 3 years ago

“I did not have a bad experience! Taylor did an OUTSTANDING JOB AND I DID NOT HAVE TO WAIT FOR ANYONE TO ANSWER, HE PICKED UP RIGHT A WAY AND EMAILED ME THE LINK. THANKS MUCH ONCE AGAIN, TAYLOR. TAYLOR PLEASE STAY HEALTHLY AND STAY SAFE. LIN FROM OAKLAND, CA”

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Posted 3 years ago

“Was sending out a time sensitive card and was glad they let you pick the date for shipment however they messed up and sent the card at the wrong time, this was not good because it was an anniversary of the death of a loved one and caused more turmoil than was needed. So I guess the people who work there must not pay attention to ship date requests. Be careful”

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Posted 3 years ago

“My card was a disgrace. It was cut wrong the edges didn’t meet , I could have made it myself better, I am not joking . I was very, very upset, angry and disappointed. I showed my friends and they all agreed it was just a piece of card not even folded correctly. It was a special card for my grandson . I would have returned it immediately but he lives in America and I needed to post it straight away. I will never but another card from here again”

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Posted 3 years ago

Greeting Card Universe is rated 4.8 based on 1,053 reviews