Gumtree Reviews

1.5 Rating 186 Reviews
13 %
of reviewers recommend Gumtree
1.5
Based on 186 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver, Courier
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
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Gumtree 1 star review on 30th March 2024
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Gumtree 1 star review on 30th March 2024
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Gumtree 1 star review on 28th March 2023
Anonymous
Gumtree 1 star review on 13th March 2023
Amanda
Gumtree 1 star review on 13th March 2023
Amanda
Gumtree 1 star review on 13th March 2023
Amanda
Gumtree 1 star review on 12th May 2022
Nicola Dugdale
4
Anonymous
Anonymous  // 01/01/2019
Don't trust this woman. Called a woman on 12th April from somerset in frome, name Caroline. She had Jack russel puppies for sale for £490. I called her up and she made a verbal agreement over the phone that I could have one of her female pups for this price and agreed to collect her in two Weeks. I understood when I spoke to her on the phone the puppies hadn't been vaccinated or microchipped due to the coronvirus, I straight away booked appointment for her on the Monday 27th April to get her microchiped and for her to have her first vacation. The next following day after I called caroline I asked her what type of food she is eating and got no response. Without telling me she puts the price upto £550 on Gumtree and has not put online that my puppy was reserved, I texted her asking her if my puppy was still reserved for me and she replied this, my apologies yes the girls are 550 Gumtree surggested i put price up due to there rules on safety on animal wellfare yes i still have the girl for you from Caroline. I then agreed to this price and I was expecting to pick my puppy up at 8 weeks old on Saturday 25th April. On Monday 20th April I texted her I'll see you this coming Saturday 25th April between 10-12 as driving to somerset would take at least four hours. She replied this Hi they will be ready on the 30th as i got date wrong they were born on the 12 March so they will be 7 weeks on the 30th they are all eating and drinking so i will let them go on that date is that okay with you from Caroline. I then agreed with caroline and arranged to pick my puppy up on Thursday 30th April between 10-12, I told her that I had her bed, food, toys already and I had to change her vet appointment to the 8th may as the vet said she will be two young to have her first injection at 7 weeks. Out of no where she texted me this Hi my apologies but i am now selling my puppies for 780 due to inundated calls from people wanting the puppies because they are board at home i want them to go to dedicated forever loving homes sorry if this sounds to much but i cant believe the amount of twats that have rang me just because they are board being at home i love my puppies very much and i expect others to love them as much as i do if your serious about giving her a loving home then i can let you pick her up this weekend for 780 sorry again hope you understand. From Caroline. This horrible woman was going to let this puppy go on Saturday 25th April this weekend, so she could make £780, which means she would only be 6 weeks old. There has been puppies known of dying leaving there mother that young and also without the requirements she needed could of resulted into the puppy being seriously ill. She hadn't got her microchiped nor vaccinated and bump the price up £230 more to line her pockets. She doesn't care about these puppies as she wouldn't let them go so young. I'm not saying everyone on Gumtree is greedy and crawl like this woman, but please if you are going to buy a puppy make sure it's from a legit breeder like pets4home as the breeders on there have to pay a certain fee to advistise there puppies plus the site makes sure the breeders have all the requirements in place for the puppies. Gumtree does not suggust breeders put the price up for puppies, so if you have notice your puppy going up in price it's for the breeders benefit not for the puppy. Thank you for reading.
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Posted 4 years ago
Their rating system is a sham, allowing anyone who messages a seller to leave a bad rating regardless of whether they purchased the item or not
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Posted 4 years ago
Restricted my account and refused to answer any questions. No warning and no chance to rectify the issues. This is appalling and will be the last time I use Gumtree.
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Posted 5 years ago
extremely difficult to get hold of when something goes wrong there "Contact us" page is unhelpful
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Posted 4 years ago
The review system is so bad ..i messaged some1 for a item and they left me a bad review???how does that work out
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Posted 4 years ago
don't even deserve one star
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Posted 4 years ago
New gumtree app is rubbish !!!!!!
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Posted 5 years ago
To all gumtree users! This is my Story! I'm writing this to try and make people aware of this company (gumtree)! I have posted an ad today on the services section and was charged £14.99! The ad was not posted, so I contacted them via the “chat option” to find out why the ad wasn't posted. A person called MIKE (not very helpful), said that I had breached the posting rules and instantly blocked my account (which I had for many years) and ended up the chat session, giving me no chance to contest – he said he was going to email me the conversation, but never did. I then tried to open another chat session, although I could no longer contact them! I found a customer service phone number on google and called them, the person who I spoke to was very helpful and read through my ad; she said she didn't know why my account had been blocked and that she couldn't see anything on the ad that breached their Terms and Conditions. She then said to me that there was nothing she could do, once the account’s been blocked – that’s it! I asked about the fee of £14.99 and she said that GUMTREE doesn't refund any fees for ads even when they haven’t been posted! Gumtree then sent me two identical derogatory automated emails saying that “MY ACCOUNT HAD BEEN RESTRICTED BECAUSE I DIDN’T COMPLY WITH THEIR RULES, TO THE LEVEL WHERE THEY THINK IT’S BETTER THAT I NO LONGER USE THEIR WEBSITE” !!! Also: “WE KNOW YOU ARE GOING TO QUESTION THIS BUT WE ARE CONFIDENT WITH THE DECISION SO WE WON’T REPLY TO ANY FURTHER QUESTIONS YOU HAVE”. I think this is outrageous! I have been a client for so many years and have been posting personal as well as commercial ads for my company, which costs over £45 each. On this occasion, they were happy to take my money, and then block my account without giving me an honest reason why they did it, and gave me no chance to contest! “GUMTREE USERS; BE AWARE OF THIS FRAUDULENT ACTIONS BY GUMTREE AS IT APPARENTLY HAPPENS A LOT”. THE GOOD NEWS IS THAT IF THAT HAPPENS TO YOU, YOU CAN CALL YOUR BANK AND THEY WILL STOP THE PAYMENT!
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Posted 5 years ago
A puppy was advertised on gumtree which when we went to see it, was not the one advertised. Clearly there is no vetting people wishing to advertis.which I understand. However PLEASE PLEASE DO NOT PAY ANY MONEY for a pet until you have seen it. We have hustle had a terrible experience. Sorry gumtree but things advertising needs to be reviewed.
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Posted 3 years ago
Seller was quite cocky when approached and even labelled me as being rude, and unresponsive even though i was being polite the whole time. He even went on to say that i didn't show up even though i came back twice. What a load of rubbish.
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Posted 3 years ago
the gumtree portal is unsafe for buyers, dont use it, i had bad experience with gumtree as well as with a seller. never ever will i use it again! i cannot understand why it is so popular...
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Posted 4 years ago
got scammed, gumtree support is completely useless, customer service non-existent, this is the trouble with these big companies they think they are above the law and everyone else, disgusting behaviour, will not be using them again, beware they are not trustworthy or reliable for buyers, they take no action against fraudsters or scammers, avoid gumtree at all costs, just read their other appalling reviews on the web
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Posted 4 years ago
As soon as I included my number on the add I received about 10-15 spam calls a day. Once I deleted the number of my add, the add has been removed. Gumtree team admitted it had been removed by mistake and reinstated it only to remove it 2 days later. I received no email with explanation why, even though the website said an email will follow to explain. I tried several times to have an online chat with them but after checking my details they were just disconcerting. Eventually spoke to a really nice girl who kindly told me my account has been blocked and they won't change the decision. She could not give me the reason why as their policy is to give little or no explanation but at least she had "balls" to tell me this. Overall, I'm very happy I only posted a free add and did not spend a penny with them. Would not recommend as they do not follow the GDPR and give you phone number and email address out to scammers and have no decency to even inform you why they are blocking you account. It's like they pick and chose who can advert. If someone told me this I wouldn't believe as they are so well known and I thought they must be a good company but they are not. Will never even try to use them again and I will make sure that this message gets to all my friends as well. Gumtree shame on you and the way you treat people!
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Posted 4 years ago
Owned a motorbike for ten years decided to sell on gumtree was stolen within 24 hours after I put add up 👎
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Posted 4 years ago
Well well well, gumtree has now been removed from my apps, another company thats now starting to. Charge 2.99 a add what a money grabbing company 3 months ago you was sending post out asking for donations to. Help support the site now to charge customers, i give alot of my stuff away for free on gumtree no way am i posting free items and being charged 2.99 per add off To preloved for me one off charge free for the year gumtree you should. Be ashamed of. Yourself once a great company now just a. Company waiting to crash and become in alot of debt *****stay away ****
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Posted 5 years ago
I started a new through fb and was trying to sell my phone. Ended up being blocked from gumtree and no explanation why
Gumtree 1 star review on 13th March 2023 Gumtree 1 star review on 13th March 2023 Gumtree 1 star review on 13th March 2023
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Posted 1 year ago
Its not Gumtree the problem, but it does attract to the website weirdos and charlatan types of people. I wonder why i sell stuff on here they even ask address via there mobile and you make a time to meet and no one turns up. Why bother in first place and what about manners, seems to be rudeness rules or people offering ridiculous offers or making up stuff. I looked up the mobile number that contacted me and it was from a business in Perth. These people are in our society there worth is zero when they act so poorly in regards to others. Barely any good genuine people around anymore. Its not Gumtrees problem-its people.
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Posted 1 year ago
Gumtree is absolutely rubbish. Complicated, nothing ever works, keep asking same question over and over again. I just want to sell something for Christ's sake!!!!
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Posted 2 years ago
Facebook market place is best and advertise as many cars you want for free, and more customers then Gumtree and without scammer call..
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Posted 3 years ago
Comprehensive site if you buy or sell. Do your homework if you are selling and follow the guidelines to stay safe All in all a good way to buy and sell, finding the odd bargains
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Posted 3 years ago
Gumtree is rated 1.5 based on 186 reviews