H Samuel Reviews

2.6 Rating 286 Reviews

40 %

of reviewers recommend H Samuel

2.6

Based on 286 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5
Avg Email Response Time	-1 hours

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Customer Service

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About H Samuel:

H.Samuel the jeweller stocks a wide range of engagement rings, watches, earrings more. For quality jewellery at affordable prices, visit our site today. H.Samuel offers big brand names including DKNY, Guess, Diesel, Fossil, Oasis, Tommy Hilfiger, Ben Sherman, Citizen, Rotary and Accurist.

Visit Website

Phone:

0845 609 2000

Email:

customer.services@hsamuel.co.uk

Location:

H.Samuel, Hunters Road, Hockley
Birmingham
B19 1DS

How quickly does H Samuel resolve customer queries?

Helpful Report

(4 weeks ago)

Greater than 56% of reviewers feedback is H Samuel resolves customer queries within an hour.

Helpful Report

(4 weeks ago)

81.82%

Industry Average

“ Excellent Service very friendly staff and very helpful. Had a clasp put on an antique bracelet my Great Grand father had made and inscribed in WW1. It was valuable in sentimental value and they took great care with it. Their expertise in knowing not to polishing it would damage the bracelet. A new clasp was attached to make it safer to wear. Highly recommended. ”

- Debbie Hutson

“ Excellent customer service from Caitlin -so professional and knowledgeable in the h Samual branch in foyleside derry ni. ”

- Sharon Jones

“ I'm happy because I have got good service from Marion. ”

- Luozhen

H Samuel Reviews

Customer Service - Good