H Samuel Reviews

2.7 Rating 337 Reviews

43 %

of reviewers recommend H Samuel

2.7

Based on 337 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

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Returns

Customer Service

How can I contact H Samuel? How quickly does H Samuel resolve customer queries?

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About H Samuel:

H.Samuel the jeweller stocks a wide range of engagement rings, watches, earrings more. For quality jewellery at affordable prices, visit our site today. H.Samuel offers big brand names including DKNY, Guess, Diesel, Fossil, Oasis, Tommy Hilfiger, Ben Sherman, Citizen, Rotary and Accurist.

Visit Website

Phone:

0845 609 2000

Email:

customer.services@hsamuel.co.uk

Location:

H.Samuel, Hunters Road, Hockley
Birmingham
B19 1DS

How quickly does H Samuel resolve customer queries?

Helpful Report

(1 month ago)

Greater than 55% of reviewers feedback is H Samuel resolves customer queries within an hour.

Helpful Report

(1 month ago)

85.00%

Industry Average

“ I recently visited the Leicester store on Gallowtree Gate. I have,in the last couple of weeks,chosen 2 rings. I have taken them both back. They were perfectly fine, just not what i was looking for. Thanks to Demi,lovely young lady assistant,i found the perfect diamond ring. Well done H. Samuel. No fuss or drama,just great customer service. ”

- Lynn

“ Lady was very helpful as my recently purchased watch was faulty.Gemma at Walsall branch sorted it all out for me very happy with the service I received. ”

- Patricia Higgins

“ I would like to commend the great customer service from Wuhal who works at the Oxford Street branch. I came to view a watch weeks earlier and he talked me through the options. I only came back for him. I bought a garmin watch for my son’s birthday so am looking forward to the response ”

- Anonymous

H Samuel Reviews

Customer Service - Good