“They sold my email address to several web type organizations that sell tools and complements. I have gotten bombarded with emails since I gave the check out salesman my email address for warranty purposes on the product that I bought. Don’t share your email address with these people.”
“An attempted purchase for several items online was denied by the security system. I left a request for a callback and promptly made my purchase through a competitor, which actually saved me 19%. Thank you Harbor Freight for your security glitch. Customer service called me the day after and advised to contact my bank regarding tge card used for the purchase. Guess I wont be doing business with HF inline for my remodeling business until they resolve the unfriendly end-user experience. I spend thousands annually for tools and supplies but only experience denial when purchasing from HARBOR FREIGHT.”
“I’m in need of a touch up paint sprayer witch on line tells me they are on stock I drove 35 minutes to get to the Kendall store and when I go in to buy the sprayer not only was it not in stock everything else was a mess! Everything was all over the place boxes where open some stuff missing! Mind you this was at about 5:40pm what was the staff doing all day that they could not restock and clean up the mess! I really need to get this item so I stepped up to speck to the manager and explain the situation alhe was very rude and brushed me aside like if I was not going to pay for it! Now I have drive another 30 minutes to go buy this item! Highly disappointed I come here so often! Not anymore!”
“Ordered full set of cabinets. All pieces except the least significant piece have been sitting at my local Harbor Freight for two months and they won't release my cabinets without the last piece. No end in sight for this nightmare.”
“I recently attempted to return an unopened item. They claimed I received a notice of too many reurns in the past and no further refunds would be allowed. I was never notified of this restriction on my account. This is a poorly managed company and I suggest that buyers considering a purchase from this inferior Chineese outlet reconsider. Furthermore, no one answers their telephone after many attempts.”
“Why is it when you don't give your phone number to them at checkout they get a attitude every time this has happen to me alot . I'm going to shop somewhere else my phone number is none of your business”
“Harbor Freight should sell fishing supplies. They are the best at " bait and switch". They send emails on specials but when you go the item is not available or it costs more. I have had this happen numerous times. Then try to find anyone with a clue...FORGET IT. Most items are meant to be disposable, don't plan on having anything for a long period, it will not last that long. Fool me once but I am done with this game.”
“I would give less than one star if I could I spent $1000 on a generator inverter that fried after two minutes of running and they will not replace it. They suck.”
“Tested two obd11 code readers that did not work and was charged a restocking fee because I was not willing to try third time.
After being a customerr for over 20 years I will never shop at harbor freight again”
“i just bought a dump trailer less then a year ago, and haven’t really used it much. It was stored in my garage all winter and pulled it this spring and the paint is already peeling and one of the tires are falling off. 100% garbage. I wouldn’t recommend buying it to anyone even my worst enemy.”
“Love the tools and everything else except I was given a $1,000 credit limit and my account was always paid then all of a sudden they dropped my credit limit to $390. I will pay my remaining balance and never again shop at a Harbor Freight store”
“I was shopping for a battery charger and there was a charger with a discount because the box was taped closed. A battery charger is one connected device therefore, no missing parts. What could go wrong with buying this one? I returned it the next day. I told Ms. Erica that I needed to return it because it doesn't work. Ms. Erica said, that is why it was discounted because of the open box. I replied, call me crazy but you would think a seller would make sure the product you are selling works. ...her response...it is labeled for sale...as is.”
“I bought a concrete vibrator from them last week, the job got cancelled i tried to return it they charged a 20% restocking fee.. It was never disclosed... still brand new in unopened box, they did nothing for taking 20% fee.. Garbage company”
“Cuttin hours on us and already part time bout to loose the roof over my head cuz the wanna keep taking hours from ppl not even helping keep me above water ima have to look for a new job i guess”
“The prices are insane right now the slogan is Whatever You Do, Do It for Less that’s is the biggest lie I saw in my entire life prices to high compared with the Dewall, Ridgid, Kobalt, and much more brands right now I prefer buy a prestige brand than something from HarborFreight tools.”
“Do not ORDER tools with a credit card from HF! I ordered an ICON 73" cabinet and side locker on 3/27/24. They charged my card on 3/28/24 and HF Cancelled my order because of some "Computer glitch", though one person I called said it was entered incorrectly so she "fixed it". Then I get two emails saying my order was cancelled. I went to the store and they said we can credit your card and then you can re-order if you want. Next day they said they "credited" my card and it supposedly was processed on 4/3/24. It was NOT and still has NOT been credited. I talked to my bank about a "CC dispute" and they started one for me but unfortunately they are as incompetent as HF is. I have to call someone else to find out what the problem is now. Then I will start a "fraud dispute".... and then file a lawsuit if I don't get refunded. Hopefully HF will be banned from being able to take that CC anyway. They obviously do not want to sell those tool boxes for some reason! DO NOT Order stuff, if you must purchase make sure it is in stock on the floor!”
“Harbor freight is the worst. They only guarantee there products for 90 days. I bought there Atlas brushless mower, 2 batteries, and a charger. This was a $669.56 purchase. The mower only lasted one year and the ignition failed. Do yourself a favor and don't buy there products! There junk!!”
“I bought an Automotive Battery Charger about a year ago. I used it once to charge a Toyota Camry Battery and it worked fine. It’s been stored in my garage on a shelf in the original box since then. Today I needed it again and it’s Dead ( no power light .). I called Harbor Freight and they sorry can’t do anything for you. I’m my opinion that’s Bad Customer Service and I will not buy or Recommend Harbor Freight Electric or Battery Power Tools any longer.”
“They advertise this trailer, that is on the floor visually. Online, it statws that the store has the item available. But when you ask about it. They can't sell it, cant order it, don't know when/if its coming in. Yet they continue to advertise a trailer.”
