“Check your web site for a auto scan tool drove a hour to the store had the 1k in hand to buy it they said some one put a hold on it from out of state money in hand still wouldn't sell it to me call your 1800 number no help so long story short lot of money and no tool for our shop witch hurt our customers base I would recommend another place to shop”
“I'm very disappointed with harbor freight, they keep advertising a Portable Generator 13000 W,and they don't have any in the store and they said don't know when it be available, My question is why the advertising something they didn't have,”
“Spent almost $1,000 in Harbor Freight last week one of the things I purchased was five draw rolling tool cart in green. After putting it together a few days later in the shop which was today. I ended up finding out that the entire back hinge for the top lid was pulled out and there's three dents in the lid of this brand new toolbox. So I took pictures of it and went down to the local store where they have five or six of the same model in different colors for display in the aisle. Upon speaking to the store manager who didn't seem to care less and who had a lousy attitude and had just clocked in for the day I actually saw him clocking in he told me essentially that for the most part they couldn't help me they couldn't even guarantee me that they could get me the color that I had had of my toolbox not that I cared so much at that point. What I did care about was that I spent the time to come down there spent all the money took the product home spent a few hours to build the Box properly only to find out that it's damaged and now have to spend time to bring the box back down deal with people with a lousy attitude get another box bring it back to the shop and then take another couple hours to build it properly. So all I asked for was just swap me out my box which is built with one of yours which is built and you can put in mine in the row as one of your floor models not a big deal nobody loses any money you're just exchanging me out for your stuff that you sold me which was damaged. However the store manager was incredibly arrogant rude with me and then didn't even come back out to talk to me himself he sent message through somebody standing in the front which I found to be fairly cowardly. I then called corporate who put me on the phone with and equally useless and equally unhelpful and equally arrogant person who did nothing to help me and couldn't offer a solution which at that point I don't even understand why they have a customer service line if you don't attend to customer service matters what I can tell you is from here on out I will literally use anyone else other than Harbor Freight and not one mechanic in our shop will spend a dime here on anything so thank you for showing us that you have no loyalty to the people who purchase your products and that you hire people who don't have the mannerisms for customer service also thank you for showing us that you sell damaged junk and don't care”
“Harbor freight has good tools but there credit card company is a joke. Approved for $1,500 I bought $500 worth of tools with the card no late or missed payments and didn't matter how much I pay they lowered the limit below what was on the account every month to charge more and destroy credit ratings. Synchrony bank is a fraud.”
“bought a membership and when i went to use it no records found i didn't use it for a couple of months then when i went to the store they didn't have record so paid full price and left. today i went on line to view compressors and thought maybe i can just log-in and then it would recognize me again nothing . so i called the 1-800 number and again was told no records the scam is they ask you to buy a membership when you pay then its never registered and they keep the money!”
“I purchased a 1 hp shallow well pump. It was bad upon instillation. I took it back, got a second pump. it lasted 1.5 days. I had a 1-year extended insurance plan. I took it back and harbor freight did not have a replacement. They refunded my money but charged me $35.00 for a restocking fee. So, harbor freight is going to restock my bad pump. Harbor freight is 60 miles away, I have no less then250 miles involved in there bad pumps. Is it possible I was sold a bad pump that had been restocked. I return a faulty pump and was charged for returning it, and they had no pump to replace my bad pump. I went to Menards and bought an equal pump, it came with an instore warranty, thaey told me if I return it, thdere will be no restocking fee.”
“Already sent a message to you about a driving mower lift with no response in a week so far. Don't buy anything from harbor freight by mail. You will end up with missing parts. The box looked like it had been in an accident....”
“Harbor Freight shouldnt be allowed to advertise items they dont actual stock or have in the stores.
They expect you to pay up front for tool boxes and such in full and wait up to two and half months for delivery.
Bad Joke and terrible practices.”
“Looked at buying the Predator pressure washer. 4400 PSI, 4.0 GPM. Applied for a credit card. To pay off with no interest. Price was $809 on sale. HD was out of stock on everything in this size range. Reviews were decent and I’m a contractor and need it for a job, so was going to roll the dice Until I started reading the warranty coverage. I thought it was two years, but when you read close… it’s only on the emissions. Everything else is 90 days. Then they will sell you a $299 warranty for two years. In the end paid $90 more for a Dewalt with same specs. 5 year engine, 10 year pump, 10 year frame and its Dewalt. There stuff is junk, they don’t back it up, and in reality it just not any more to buy decent brands that back there product and from retailers that do the same.”
“Had to stand in line, one register open, while 4 harbor freight employees try to find a creeper for one person. Ridiculous. Someone could have opened another register. I will order from Amazon and wait a day before I will stand in line forever while 4 people wait on one guy.”
“Bought a farm duty electric motor this morning for about $168. Spent two hours of mine and a mechanic’s time installing it on a pole over water. Using it for a boat lift. It ran for a few seconds and quit. I took it back to the Harbor Freight where I had bought it a few hours earlier. They didn’t have any more so they tried to refund my money, less a 20% restocking fee. On a defective item. I am livid. Going to another store in the morning to get a replacement, completing my business with this company.”
“Harbor freight cash usage always changing. Must have printed copy/or must be on phone. Back and forth until expired. Exploding screwdriver bits. Store refused to accept return for dangerous item. Not going back.”
“they sell battery chargers that don't charge dead batteries. How dumb is that. And sales people don't inform customers.60 bucks in the garbage.
They would not let me return it or exchange it. I will never shop there again and will inform others of my experience.”
“One star is too many! Just can’t get it to erase.
Bought trash pump in January so I would have it for spring. So last week, I hook it up…. It sounded like it had a bad bearing but then it started smoking. I take it back to HF and the will not take returns on pumps that they sell and I think they manufacture. Instead, I have to call a number which takes you to VM to tell you to email them your complaint. So, beings I have all the time in the world ( that should have been a simple return), I email them. It’s been two days and no reply. I will never enter their stores again. When you sell trash and won’t stand behind it, it stinks! Not sorry, they are!”
“Harbor Freight sells Mickey Moose tools…and that’s okay. That’s why we go there…for their cheap tools. But their business practices and customer service sucks!
I bought a tool chest that I was needing for a pending move, and I was aware it would have to be shipped to the store and I would pick up. I was told, after I paid, that would be 5 to 6 weeks. I went ahead left it alone in case I needed a fallback. I went online and found one about 40 miles away and drove there and got that one. When I went to pay I asked that they just credit the first one and apply the payment to the one in stock. Told me they can’t do that. So, drove back to the original store and handed them the receipt and told them to cancel the Oder. They said they couldn’t do that until it arrives (5-6 weeks). In the meantime, they’re working off my money, for a product I don’t have, and can’t cancel for well over a month. You take my $350 times all the stores and all the customer with my scenario, and you have extortion.”
“Harbor freight advertises their deals all the time. The last 2 times I went because of one of their ads, they were all out of stock. I don't support stores that do deceptive tricks like this to get customers to come to their stores.”
“Used to love this store, but changing my review after being charged a restocking fee on a BROKEN product. Bought it, didn't work as described, returned it WITH receipt and was charged a $40 restocking fee. This was NOT mentioned when I purchased it from the store nor was there a sign on/near the item. If there is a restocking fee this NEEDS to be mentioned BEFORE I purchased. I generally don't return items but this was a pricier item and it didn't work. After this I feel like this store is not honest and I will not be shopping here again.
I tried talking to customer service who claimed this was on the receipt and on their website - which is great except I shopped IN STORE and it's not shown on my receipt until AFTER purchase - as in I had no way of knowing about this until AFTER the purchase. Never trusting this company after this scam.”
“I purchased an electric pressure washer at store in Crossville Tn. When I opened it I wanted to attach an additional hose but was unable. The pressure washers hose end was not a standard size fitting although it looked like a standard hose. The OD was larger than standard. I repacked the washer and returned to the store within an hour of purchase. The store charged me a restocking fee of $15. I will never spend another dime with Harbor Freight.”
“I received as a gift a small bit set that cost about $6.99. I used it one time and the small screws. I was screwing into a wood board. Ate the interior metal off the bit. I tried to return it but without a receipt and without them able to look it up anymore, they say they wouldn’t do anything for me. I told her that I would throw them in the trash outside her door and I would never buy another thing from harbor freight again X customer”
