“I like them but recently they wouldn’t honor a coupon that members got for 45%off. Said it was an error. Should have been 15% off. I think they should have honored since it was their mistake.”
“It is interesting that some people use a product and then try to claim it doesn't work. Harbor Freight doesn't rent tools. I have had great luck with all the tools i have purchased. Too many entitled Karens/Kens running around with nothing better to do.”
“I bought an electric chainsaw often just so I could I have to fight my gasoline one but did they sold me John come replace it three times and this one I'm afraid to use cuz the chains keep flying off the bar and I called the corporate headquarters they're not going to give me any my money back for it they didn't want to give me my money back the first time when it acted up there with the first one you know it was junk but they saw a lot of junk at harbor freight I don't know how they stay in business they're crooks and rip off so don't buy any electrical products that has a chain on it cuz you won't be able to keep the chain on it don't buy a chainsaw off of them”
“In July I bought a gasoline water pump for $899 and accessories for for the pump for $200. I started and ran the pomp for a few minutes the following day. A few days later I tried to start the pump and it froze up. Contacted the store and they gave me an email address to contact. I received no response after a week and sent another email. Sent another email and no reply. I’m done and out $1200.”
“I purchased the 1500 lb motorcycle jack. Granted Ive owned it now for a few years, but only used it three times. When I attempted to use it this morning I realized It was bent. My bike weighs only about 800 lbs. I attempted to upload photos but this site said I needed to contact support.”
“Went to use my HB credit card to buy a new jack and with no warning they closed the account!!! I'll never do business with them again, bunch of idiots running the show!!!”
“I purchased a Digital Photo Sensor Tach
SKU 66632. The photo sensor would read a stationary object as having a speed of over 760 rpm with no way to calibrate it. I returned to the store where it was purchased for an exchange. Before I completed the exchange I wanted to try the new unit in the store to save myself another return trip. All three units on the shelf were also defective as witnesses by the cashier and manager. I was then informed that there would be a 20% restocking fee if I wanted to return the defective item or I could exchange it for one of the other proven defective items. Seriously are these people insane? Sell me trash and then penalize me. Are they going to restock the defective item and sell it to another unsuspecting customer? If not why the restocking fee. I was willing to exchange it for a functional unit but they could not provide one. Then I am penalized for their failure and poor products. In my opinion they probably make more profit from restocking fees than actual sales. They have lost my business forever and I will relay my experience everyone I possibly can.”
“I ordered a cart for my lawn mower and when it got to me the packaging was all beat up and parts were falling out. When I fully opened it, the panels did the cart were all dented. I called in made a complaint. They switched it out but when they delivered the new one, it was the same. Parts of the cart was falling out of the box. I called to complain and the agent made Ms feel like I was scamming them. I’m so upset.”
“Quality tools hands down. Restocking fees are normal with many brands, if it's unopened the fee is waived, same for if you are returning to purchase an upgraded item, or exchanging it for another of the same.”
“I bought a Cobra Surveillance systems and it said I could buy two more Cameras! I was told to call customer service and was told they didn’t have any because they stopped selling them! I will not shop there anymore!”
“I have been a regular customer of harbor freight for over 25 years.
My biggest problem is they count floor models as inventory but can't sell the floor model.
When you look up what you want it show as in stock but when you get to the store, the only one is the display.
I complained to corporate and was told that they know of the problem.
If you know about the problem, then fix it!
This is a no brainier!
All it takes is someone get off their ass and fix the problem.
Just dont include displays as inventory.
It's not inventory if you are not able to sell it!
I kept going in for over a year to get a work cart.”
“.I bought a generator from you because mine broke down o a job site yours didnt work brought it back after having to drain the gas and oil at your request and was charged a restock fee over 200.00 and what a waste of time.Called your customer care and you guys did nothing for.me just a complete waste of time and money.Im being polite as to how I really feel.”
“Stay clear of this store. Bought a bad Portland preasure washer that did not work on day 1. Returned next day. They charged me 20% “restocking” fee. I saw 2 other of same machine being returned. Bad products on top of bad customer service = 1 star.”
“I bought an air compressor from Harbor Freight and a warranty. It did not work and I took it back and they charged me an 80 dollar restocking fee for a defective item never will I buy anything from Harbor Freight”
“If you want one-use throw away tools, get them at harbor freight
I bought their "best 20 ton" jack. It failed under less that 3500 pounds.
Tried to return it. They said NO it's 120 days old.
I'll never buy anything other there again.
It's cheap junk”
“I bought a weed whacker, Atlas brand, from harbor freight, reloading the line is impossible, went to store for help, store manager, an over weight lazy lying pos, said all weed eater are like this, would not help to reload the line. He said he had no problem with his same model. The atlas brand SUCKS, so does the Vero Beach manager”
“Two 125 flux welder and both didn't work. Subject to two restocking fees and harbor freight items are pure junk. Never again.
Customer service is non existent when it says to call before returning.”
“Harbor Freight the best ripoff in tool sales that there is , they show you all these sales when you're only allowed to use one per purchase . You're better off going to buy tools that are made better.”
“Bought a nail gun with warranty. It did not do what I needed it to so I took it back for a refund. I was charged a restocking fee of nearly $50 for a tool that was not used and only in my possession for about 3 hrs.
I was not told at purchase that there would be a restocking fee and the manager Scott at the Carrollton Ga store wasn’t very nice. It seemed he got aggravated when I questioned the policy and said I was not told of this at purchase. He actually said yes you were but he wasn’t there when I paid the lady. He acted like I was lying. I just needed him to explain this without acting like I was stupid or him getting an attitude. I’m a very loyal and frequent customer at this location.”
