Harrisons Curtains & Blinds Reviews

Name: Harrisons Curtains & Blinds
Address: 418 Lake Road, Takapuna, Auckland
Rating: 4.55

4.6 Rating 1,589 Reviews

89 %

of reviewers recommend Harrisons Curtains & Blinds

Company Reviews

Metrics

Info

4.6

Based on 1,589 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.7 out of 5

Visit Website

Phone:

0800 421 001

Email:

customer.care@hah.co.nz

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Harrisons Curtains & Blinds 5 star review on 9th June 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would have been okay except staff told me later I paid far too much. I don't like rude demands for money. I won't be using Harrisons for curtains again, which is a pity as I have many rooms for new curtains soon. Carpets from Harrison a while ago was much better, and also solar panels staff”

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Posted 3 years ago

“Unfortunately cannot recommend this service. Curtains are lovely quality however.”

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Posted 3 years ago

“Sandi, the owner, who came to show me samples and help me pick products was AMAZING and so helpful! But then the installer needed to come back several times to fix things that he hadn't installed correctly. We were nearly at the point where we thought he wasn't even going to come back to fix it! Then months later he did. Final install is OK now. But it took a long time to get to this point. I'm just glad it's all over, and want to forget about the experience.”

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Posted 4 years ago

“Took longer than supposed to only loan curtains not blinds and I sleep during the day . Weren’t installed the way we discussed”

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Posted 4 years ago

“I am sure that once my blinds are fixed the rating will be a 4 or 5 ant the moment it is a 1 or a 2. I have sent photos through to Sheree”

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Posted 4 years ago

“Took ages for the turn around time just for sheer curtains. Two of the curtains has micro hole/damage. I did not hear from the franchisee after the installation if everything is okay which is pretty off for me while prior to confirmation I find her quite pushy. Every few days she would follow-up and check on me if I have decided to go ahead with the contract. This is not the type of customer service that I am expecting from Harrison.”

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Posted 4 years ago

“Call back was prompt but the caller had hung up on me prior to this and the first thing they said was that their "products would not be installed until the New Year". Will go elsewhere and hopefully have a more polite experience.”

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Posted 4 years ago

“Brenda has no customer politeness she ignores texts emails & phones calls when the customer wants to know why the products take twice as long as she promised Most professional people know to send a quick text or a phone call to apologise for any delay out of their control It would have made all the difference - we felt ignored after she got our deposit & order”

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Posted 4 years ago

“Curtains are lovely and the installer was great BUT terrible communication with the franchise owner. Wouldn’t use this particular person again.”

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Posted 4 years ago

“Blinds (Santa Fe, Norman) of poor quality. Not closing easily (very stiff) and workmanship shoddy. Two blinds had to be replaced and one has now lost the cheap plastic casing that holds the strings for up and down movement.”

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Posted 5 years ago

“Wish I had used someone else Debbie was hopeless”

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Posted 5 years ago

“Eventually got the fitting complete after third attempt due to a ripped curtain on delivery and second time had been measured too short to compensate was given a free blind”

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Posted 5 years ago

“I have never experienced such a debacle with soft furnishings as this experience with Harrisons. I won't use them again and won't recommend them to anyone.”

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Posted 5 years ago

“Average service, long wait time for appointments. Did not feel like a valued customer”

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Posted 5 years ago

“They were much more expensive than other providers quotes but we decided to go with Harrison’s for the reputation. It took far too long and there were multiple issues that had to be fixed up.”

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Posted 5 years ago

“Rated poor due to unsatisfactory customer service, with the exception of the installer - excellent.”

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Posted 5 years ago

“My order was lost apparently, so curtains go up Friday next. Finger crossed. Gisborne office has checked in with me a couple of times and very apologetic.”

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Posted 5 years ago

“We consider the recommended choice of fabric for our Roman Blinds by your salesperson, Paula, was not appropriate and very much regret choosing this fabric as it does not fold like previous blinds we had from another supplier. We would not recommend you again - also the follow-up once the curtains were in place has not occurred at all. We would have expected the salesperson (Paula) to call by and view our completed Roman Blinds.”

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Posted 5 years ago

“The final result was acceptable after a lot of misfits. The consultant was always distracted.”

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Posted 5 years ago

Harrisons Curtains & Blinds is rated 4.6 based on 1,589 reviews