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Harveys Furniture Reviews

1.4 Rating 127 Reviews

8 %

of reviewers recommend Harveys Furniture

Company Reviews

1.4

Based on 127 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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Harveys Furniture 1 star review on 19th August 2022

Harveys Furniture 1 star review on 19th August 2022

Harveys Furniture 1 star review on 12th June 2020

Harveys Furniture 1 star review on 12th June 2020

Harveys Furniture 1 star review on 3rd June 2020

Harveys Furniture 1 star review on 3rd June 2020

Harveys Furniture 1 star review on 3rd June 2020

1

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don’t order your suite from any Harvey’s shop, ordered ours on 1st jan 2020, told 14 weeks, would be delivered 1st week in April?got a letter this morning, seems our suite hs been delayed in the Far East, due to Chinese government extending the new year holiday, now expect suite to be delivered in in June 2 months more than originally quoted. By the way never informed that suits made in China? Otherwise we would never have bought the suit, seen most of the reviews not surprised that the quality is so bad, was told the suit was made to British craftsmanship, not Chinese. Think the customer service is diabolical and not yet had any sympathy, accept that it’s not there fault the Chinese put another weeks exstention on to the new year holiday , and somehow this equates to a two month delay, let’s hope the quality is better than the ones in these reviews . Will never buy from Harvey’s again that’s for sure. Disgruntled customer”

Posted 4 years ago

“Bought a leather sofa with electric reclining withing a few months the sofa base cushion started to sink, I can feel the metal frame underneath while sitting and I weigh 13.5 stone, I got on to Harvey’s customer service after a marathon white on the phone with around about 40 minutes they arranged to send a contract around I think they’re from HomeServe the guy completely made excuses for this poorly made up of that leather sofa let’s sing teen when you sit on it and you can fit all the metalwork they sent me a letter saying the sofa was okay if I wanted a second opinion I left to pay for it, What is really annoying I’m still making the monthly payments for a sofa that is a wreck that doesn’t suit the purpose that it is supposed ie sitting comfortably on avoid Harveys like the plague I’m thinking of going to fair trading to try and do something about Harvey’s”

Posted 4 years ago

“Id give 0 if I could, absolute shambles of a company, 4 weeks late with the order still no idea where it is.. we was told 8 weeks max its now 12 weeks and counting. Ive spent 3 hours plus on the phone to the warehouse team and customer services in the last 7 days and nobody is bothered or offers any sort of help its just wait and see attitude... Nobody will put a manager on and they are very rude. AVOID this company, terrible terrible experience. My worst to date.”

Posted 4 years ago

“Pleased to see the Sun are on your case Wait until the BBC report you”

Posted 4 years ago

“THEY ARE ONE OF THE MOST UNRELIABLE AND DIFFICULT COMPANIES I HAVE EVER HAD TO DEAL WITH. DO NOT ORDER FROM THEM I very strongly recommend that you DO NOT buy a sofa from this company. I have had the worst customer service experience ever with them. Multiple issues aggravated by non-existent communication and complete lack of respect and understanding from all members of the team. Ordered a sofa in January. Very clearly asked the sales team whether delivery included removal and falsely reassured that it would (most likely in an attempt to get the sale). Later informed that removal was not included. Discussed with the store manager, who was condescending and rude. Use the phrase "it is a like ordering a pizza from mcdonalds". Extremely unprofessional and complain made both by phone and email and have yet to receive any further details since. Subsequently, planned delivery but was informed that finance plan was incomplete by the local store team. Called and reassured that they will immediately process and leave it in their "capable hands" and no need to call main customer service again. Delivery subsequently cancelled understandably for the COVID pandemic. Called by customer services on 5/5/20 to arrange delivery on 26/5. Subsequently delivery cancelled WITHOUT informing me. Had to call customer services (40 mins wait) to be informed due to staff sickness it was cancelled. Again falsely reassured that delivery confirmed for last friday. No sofa arrived, called and informed of ANOTHER error with the finance plan (on their part). Now I have to wait another 2-3 weeks for the sofa delivery. The lady I spoke to this morning was 1. unwilling to acknowledge to difficult experience I have, 2. Lack of empathy to the fact I have an elderly mother who is sitting on a hard chair and having to wait, 3. Unwilling to try to find a resolution to getting a delivery ASAP despite errors on their part on multiple occasions. 4. Strong attitude that she can only sort out the payment otherwise tough luck. 5. Lack of apology of the situation In summary: - COMPLETE LACK OF COMMUNICATION - MULTIPLE CANCELLATIONS - They do not deliver on time, and they do not inform you if they do cancel their order. This is beyond what could be blamed from COVID - Management team are unwilling to have communication with me. I have asked several times and failed to get a willingness to this - Staff are clearly inept in organising deliveries - Staff are RUDE and UNPROFESSIONAL PLEASE DO NOT ORDER FROM THEM ABSOLUTELY DREADFUL EXPERIENCE I AM EXHAUSTED FROM DEALING WITH THIS TERRIBLE COMPANY PLEASE DO NOT ORDER FROM THEM I DO NOT BELIEVE ANY POSITIVE REVIEWS CAN BE TRUSTWORTHY FROM THE EXPERIENCE I HAVE HAD WITH THIS COMPANY”

Posted 3 years ago

“My two new sofas are disgusting I complained after having them 9 days I was told it's natural ware and tare also the dont aline was told it's natural for manufacturers to leave room for movement there customer service is disgracefull some very rude and abrupt Harvey's send a firm round to inspect them what a waste of time they get a great deal of business from Harvey's so are always going to be on there side I WOULD NOT RECOMMEND BUYING YOUR NEW SOFAS FROM THEM”

Harveys Furniture 1 star review on 3rd June 2020

Harveys Furniture 1 star review on 3rd June 2020

Harveys Furniture 1 star review on 3rd June 2020

Harveys Furniture 1 star review on 3rd June 2020

Posted 3 years ago

“Ordered suite on 23 December 2019. Delivery end March/beginning April. After letter re Chinese new year extention I rang. Customer services said they couldnt speak to me as husbands name on order. They were quite happy for me to pay deposit!!! Now told delivery should be 24th may. Told them wouldn't have ordered if we'd have known made in China and was told they were made in UK. So whose lying because somebody is. Will never deal with them again. I think also the way their prices go up and down they stick their finger in the air to see which way the winds blowing!”

Posted 4 years ago

“Ordered sofas in January and was told 12 weeks to delivery. Received a letter today to say that there is a delay. Because of Chinese New year being extended . No mention of sofa being made in china. I wouldn't have purchased it. Probably delayed because of the virus. I honestly thought they were made in this country. Do not want anything from China. Not happy.”

Posted 4 years ago

“Harvey's are thieves absolutely disgraceful and they dont reply to my emails and are rude on the phone this company should be investigated”

Posted 4 years ago

“Have you purchased an item of furniture from Harveys Furniture that has developed problems, I can possibly help you. Contact Dale Brooks at Barrdale Furniture Inspections”

Posted 2 years ago

“If I could give 0 stars I would, firstly my impression of the staff in store was lazy and neglected me when I asked for information on a specific sofa, he disappeared and didn't come back anyway I finally put a deposit down on the sofa I wanted and was told 6 week before delivery, that would have been a week before they closed for lock down, It has now been 4 month and I've not heard a single thing regarding delivery or anything, each time I call I wait almost an hour to have the phone put down on me even though I'm calling to pay for the sofa! what is going on? Not happy I have a 6 month old baby and NO SOFA”

Posted 3 years ago

“Simply the worse customer service, delivery promised not met, not accommodating, unable to deal with any inquiries, compensation doesn’t even meet 50% of expenses, only good is the sales people in store promising the world, once you pay you are screwed! Do not waste money on those guys”

Posted 4 years ago

“we ordered our sofa in January told it would be delivered in April. we knew it would be delayed but we thought it was made in Italy when I wrote to customer services to ask exactly where it was MADE they lied and said the middle east, So it seems that they are all made in China. As they have lied I will be trying to get the money back cancelling the insurance and refusing delivery - we have legal rights- I will never trust Harveys again they have the cheek to boast on the website that they have their furniture made in Britain.. very unhappy and disgusted with their duplicity”

Posted 4 years ago

“Store staff excellent. ordered 3 pce suite March 2019 to value of £3000. Quoted 12 weeks delivery, arrived after 19 weeks. Quality awful and rejected , this was accepted by the inspector sent.Many faults , not least chair was different colour and finish to the rest of the furniture. Agreed to take old suite away as compensation for delay, unco-operative delivery men declined but customer services said "I should arrange and they would pay.. " obviously a misunderstanding as they then offered only £50 which was inadequate as I had to pay a disposal charge as the old suite was left outside in a thunderstorm. Promised payment in August '19 , received after much chasing in March 2020. Replacement suite is of very poor quality and nothing like showroom example . Good luck if you have to deal with customer services - they are polite - but in the interests of your sanity DO NOT BELIEVE AN Y PROMISES made. I have previously bought satisfactory goods from the company but NEVER AGAIN.”

Posted 4 years ago

“Ordered sofa on 12/10/2019...Told delivery would be dec, January, Feb and now March(which again they changed twice for march) Sort your yourselves out Harvey's. We haven't paid thousands of pounds for you to be messing us around. Delivered 11/03/2020 Took them 5 MONTHS TO MAKE AND DELIVER and the colour we chose was "In stock item' which meant delivery turnaround would be 8-10 weeks. The sofa itself is beautiful and I did have an eye on another sofa for my other lounge and a dining table. Unfortunately we will NOT BE BUYING FROM HARVEYS AGAIN after they messed us around”

Posted 4 years ago

“GO NOWHERE NEAR THESE COWBOYS!! After five months marks came through the leather. We had taken out cover with them so they sent a guy out who confirmed it was a fault in the production. When we asked for a replacement they sent another guy out who's report (surprise, surprise) said it was our fault, our scatter cushions had rubbed it (amazingly in one spot only even though we have two settees and four cushions). Now they say we can have it repaired or sling our hook. Not surprised there isn't one good review on here!”

Posted 4 years ago

“Stay away from Harvey's, there customer service is like nothing I have ever experienced! They have blantley lied to me about delivery and then about extra scatter cushions! Apparently I have to buy another seatee to have cushions. Day three of trying to sort issue out with another member of staff who doesn't careless. I will never purchase another item from them again. I would strongly advise my friends and family to do the same. Shame on you Harvey's, for grabbing peoples money and then leaving them without half their purchase!”

Posted 4 years ago

“If the score was just on the store experience and furniture quality it would be 4 stars. However, I’ve had the misfortune of dealing with Harvey’s customer service department. When furniture was delivered the foot stool came with the wrong colour wooden feet. Delivery driver noticed before we did and said he’d report it. After a week we contacted Harvey’s and were told the furniture doesn’t come with light oak feet! This was then repeated in a second email despite us suppling photos and the furniture in question having the light oak feet in their store! 4 months later and still waiting for the correct feet to be delivered. One of the most clueless, embarrassing customer service departments I’ve ever encountered.”

Posted 4 years ago

“Don't buy anything from these crooked C---ts; they are bent & so are the people who do inspections for them !”

Posted 4 years ago

“Long story short.... 6 months and a 1000 phone calls on from delivery I still hadn’t received the cushions to my sofa. I was repeatedly fobbed off with additional ‘3 day SLAs’. Eventually, I was told they no longer stocked them as the furniture had been discontinued. I asked to return the sofa where I was passed from one person to another and actually lied to on multiple occasions. Ended up having to take them to an ombudsman. The horror story was actually so much worst but I cbb to type it all out AGAIN. Furniture quality is also rubbish. If I could leave 0 stars I would. I wish I had read their reviews beforehand.”

Posted 4 years ago

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Harveys Furniture is rated 1.4 based on 127 reviews