Hattons Model Railways Reviews

Name: Hattons Model Railways
Rating: 4.71

4.7 Rating 370 Reviews

92 %

of reviewers recommend Hattons Model Railways

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Metrics

4.7

Based on 370 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Phone:

01517333655

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Hattons Model Railways 5 star review on 1st August 2022

Bill Gillespie

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent mail order service to the Netherlands”

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Posted 3 years ago

“I cannot praise hattons high enough for their service .speed of delivery and just the pleasant way of ordering products from you it is made so easy for people like me who isn't exactly tech savvy I will always recommend you to anyone who lies superb top service”

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Posted 3 years ago

“My order arrived safely just two working days from ordering. It was well packaged to prevent any damage. I am very pleased with the service.”

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Posted 3 years ago

“ordered on Friday 12th june arrived on 13th june, cant fault them”

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Posted 3 years ago

“Always receive prompt service from Hattons. Their prices for both goods and postage make it cheaper for me to shop with them than to visit my local hobby shop here in Australia. Always good to deal with Hattons. Thank you for your excellent customer service, especially in these difficult times.”

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Posted 3 years ago

“As usual,a nice product,good updates and excellent service as usual ! R.Quincey.”

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Posted 3 years ago

“delivery to france whilst under lockdown .. it took its time but it finally arrived , I wish to thank all at Hattons for the service and help provided...”

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Posted 3 years ago

“This is probably the best seller i have dealt with.100% packaging Large box with good inserts.Very prompt delivery. Very helpfull when ringing up with any queries.”

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Posted 3 years ago

“I remember Hattons when they were in Smithdown Road in Liverpool and I thought they had gone out of business but I discovered they had only moved to Wigan and I'm glad they are still trading because they were very good in Smithdown Road and they still are still very good I ordered an item on the 24th May & it arrived on 28th May and it was well packed (not like some items I received from other companies) excellent I will be buying from them again. Thank you Hattons”

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Posted 3 years ago

“Hattons are first on our list to contact. Latest delivery today 100% happy and we'll ring you again next month, many thanks.”

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Posted 3 years ago

“Thank you Christine Hatton for the fantastic service.”

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Posted 3 years ago

“Many products and beautiful photos Solid internetshop and quick dilivery to the Netherlands by road by DPD”

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Posted 3 years ago

“I recently decided to convert part of my layout to DCC and purchased a Hornby Elite and two TTS sound decoders from Hattons. Kieran took my order and was very helpful. My order arrived promptly and the communication throughout was excellent. Unfortunately one of the decoders was faulty and I had to return it. Unbelievably the replacement was also faulty, this was also replaced by Hattons with the minimum of fuss. I dealt with "Brian" on both occasions, he was brilliant, very professional. Indeed all the staff were great including Gary who dealt with the resending of the second decoder. Well done Hattons”

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Posted 3 years ago

“Extremely quick delivery with items neatly and well packed and at a very good price. I couldn't have had a better experience dealing with Hattons. Many thanks.”

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Posted 4 years ago

“Good service, prompt delivery and good price.”

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Posted 4 years ago

“always happy and pleased with the service provided and the product.”

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Posted 4 years ago

“If I want anything for my railway I start with Hattons and have never been disappointed. Only once have I had trouble with a model loco which was replaced with no quibble (I had sent it back to them to fix but the loco that came back was a new one). I thoroughly recommend Hattons for anything model railway related and with them continued success with their business.”

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Posted 4 years ago

“The ordering procedure is easy, with fast send-out. Speedy delivery at reasonable. Products as described. Decent prices.”

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Posted 4 years ago

“Lockdown Review I've just received yet another deliver bang on time from your wonderful on line service. Over the years I've never had a complaint about the products service or delivery. Today it was just Ballast from the Legacy range, but in the past wether it's been a locomotive,stock,scale car or just scenic your staff and shop have always been great. No surprise then that even during this lockdown you still continue to deliver a First class service to us modellers. Well Done and a huge Thank you D Smith Scotland”

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Posted 4 years ago

“Recently sold a large number of model railway items - good price offered and excellent service. Very easy to use. Have used Hattons for years as a seller and buyer. Highly recommended.”

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Posted 4 years ago

Hattons Model Railways is rated 4.7 based on 370 reviews