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Hattons Model Railways Reviews

4.7 Rating 370 Reviews

92 %

of reviewers recommend Hattons Model Railways

Company Reviews

4.7

Based on 370 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Phone:

01517333655

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Hattons Model Railways 5 star review on 1st August 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered from Hattons a 1:48 lightening model for the best price I could find of £95. Model arrived very damaged, I would guess couriers didn’t understand “fragile” written on the box. Phoned Hattons spoke to Tara who immediately sent a new replacement out. Arrived within 24 hour. Brilliant service thank you.”

Posted 4 years ago

“Brilliant, fast and efficient as always. Many thanks, a pleasure buying from”

Posted 4 years ago

“I have always received the best service from Hattons and the goods have never been either faulty or poor quality. thank you”

Posted 4 years ago

“Excellent service. Informed all the way through the buying process. Great”

Posted 4 years ago

“I have started to lay my track on a permanent board. to make my life simple I have been buying items bit by bit, not only have Hattons been sending them on the date been given but have been giving me advice which has been helpful and constructive. long may it prosper. I know I will do as much business as I can.”

Posted 4 years ago

“Returned damaged goods. Exchanged with no problem. Service excellent. Thanks.”

Posted 4 years ago

“Ordered a model bus. Price competitive and delivery service worked like a dream. Excellent in every way.”

Posted 4 years ago

“I purchased 2 locos which arrived promptly,well packed and protected The items are in fine condition and a very good example of the selection and description process at Hattons which is always accurate and truthful”

Posted 4 years ago

“Hattons. Now here is a company that does what it says on the tin, the delivery service is so fast it almost passes the order on the way down , prices so low you have to "duck " going in the showroom door, "great service , great company to deal with. Cheers Guys.”

Posted 4 years ago

“I HAVE JUST BOUGHT THE SOMERSET BELL DCC TRAIN SET AT A BARGAIN PRICE .I AM VERY PLEASED TO HAVE BOUGHT THIS SET AT THIS PRICE ,THUS I WILL BE MORE THAN HAPPY TO SHOP WITH YOU AGAIN. AND THE DELIVERY OF MY SET WAS SO FAST IT WAS DELIVERED IN 23 HOURS.I COULD NOT WISH FOR A BETTER SERVICE.”

Posted 4 years ago

“Prompt,courteous and thoroughly excellent service ,prompt delivery and availability of items that I dreaded were unobtainable!”

Posted 4 years ago

“I live on Aruba, and ordered 4 Rivarossi coaches. Hattons send it to my friend in the Netherlands, for me to pick up there during my vacation. The coaches are 100% nice. I will absolutely shop again at Hatttons!”

Posted 4 years ago

“just purchased a hornby s/h product off the s/h website honestly described easy to pay no hassle loco arrived within two days exellent service bought from here before and would have no hesitation bying s/h again”

Posted 4 years ago

“Hi just recieved the Oxford plowing engine and plow . This and the other shipments were well packed and speedily sent. The processing and updates of my order was well communicated and done with finesse. A pleasure to deal with and will recommend and there is another order being got ready.”

Posted 4 years ago

“'needed a replacement capacitor discharge unit. 'phoned Hattons and was put through to Tanya. Really friendly service from a recent recruit to the Hattonss team. Customer Service excellent - as always!”

Posted 4 years ago

“Goods exactly as described. Fantastic delivery time. Highly recommended supplier.”

Posted 4 years ago

“Great website. Good prices too. Hatton's deliveries are second to none. Thanks a million.”

Posted 4 years ago

“Excellent service as usual. Ordered Thursday and delivered Saturday. Order as described and well packed.”

Posted 4 years ago

“Having used the company many years ago, I was pleased that the low prices, accurate descriptions and speed of postal service remain the same. Items can be placed on pre-order, and full details of any orders are printed out in full for reference. As a diecast collector, I am impressed with the range of stock carried. I have never needed to return any item, or claim a refund. That's how good the service is.”

Posted 4 years ago

“Placed order on Thursday afternoon received Friday what a service will all ways deal with Hattons.”

Posted 4 years ago

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Hattons Model Railways is rated 4.7 based on 370 reviews