Hattons Model Railways Reviews

Name: Hattons Model Railways
Rating: 4.71

4.7 Rating 370 Reviews

92 %

of reviewers recommend Hattons Model Railways

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Metrics

4.7

Based on 370 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Phone:

01517333655

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Hattons Model Railways 5 star review on 1st August 2022

Bill Gillespie

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“great communication and service during very trying times. Will be dealing with you again soon .Highly recommended”

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Posted 3 years ago

“Pre-owned track ordered Monday, received Tuesday morning. Exactly as described. Very well packaged, thank you. Excellent service as always.”

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Posted 3 years ago

“Very happy with Hattons products, price, quality, service, and delivery. Will certainly buy again. Richard Powell. Australia.”

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Posted 3 years ago

“Another good purchase from Hattons. Over many years I have not been disappointed in any of my purchases. Wide range of quality items, at competitive prices and topped off with first class service. What's not to like? Many thanks.”

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Posted 3 years ago

“I have bought quite a few pre_owned items and have been extremejy pleased with all of them. The locos are always accurately described and work as stated.”

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Posted 3 years ago

“just recieved my farm tractors etc ,great service and great items ,thanks very much”

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Posted 3 years ago

“Mail order can never be better than this, trade long and prosper, well packed 24 hour turnaround courteous telephone staff. Bill Redmayne”

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Posted 3 years ago

“Just received my order, Hattons was recommended by a relative & it arrived promptly & on time, will definitely order again”

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Posted 3 years ago

“The items arrived yesterday all in good order and I liked the news, the brochure and the little touch on the business card. Well done.”

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Posted 3 years ago

“Just received Dapol Class 33. Delighted with the model and how it runs. May I commend your very efficiet service and the way you kept me informed of my order's progress.”

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Posted 3 years ago

“Started using Hattons after my local Model Shop closed. The service is fantastic and items arriving within 2/3 days. Even through lockdown the service was excellent. Very efficient and a pleasure to spend money with.”

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Posted 3 years ago

“I’ve recently started using Hattons after trying other model railway suppliers. Hattons service is second to none, order one day and within 2 days the items arrive well packaged, and I stay in rural Perthshire ! The choice they have is also extensive both in new and pre owned items. Will certainly continue to use, well done”

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Posted 3 years ago

“Latest order; from phone call to front door, 100%. We'll buy again. Well done.”

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Posted 3 years ago

“I have received my order for R1169 coaches and although these are 2nd hand i am amazed at the quality and the speed at which they were delivered. I have extreme difficulty finding the scratches which need no attention. I have placed the carriages into immediate service. i rate my satisfaction at 101% and will certainly be buying again. A top supplier at great prices. Keep up the good work. Regards Tony Allen Lincolnshire”

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Posted 3 years ago

“I ordered a horsebox that Hattons was awaiting delivery of. I was kept fully informed of progress and it arrived as soon as was possible very well packaged. Totally satisfied with the whole experience. Thank you.”

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Posted 3 years ago

“Ordered my 00 gauge wagons on Monday evening arrived this morning perfect condition very pleased with the service”

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Posted 3 years ago

“Items ordered yesterday and delivered just after 8.00am this morning. One cannot ask for a better service than that. Plus the gentleman who took my order who was polite, friendly and very efficient and it was a pleasure discussing my requirements with him. And the back room staff, Christine ,particularly who packed my order and it was delivered safe and complete. Thank you all.”

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Posted 3 years ago

“Hattons are one of the best retailers for buying model railway products. Easy to use website, fast and efficient service are second to none. Always competitive prices too. Top marks Hattons 👍🏻👍🏻👍🏻👍🏻”

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Posted 3 years ago

“Super people, super service many thanks A.James Barnard”

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Posted 3 years ago

“Ordered Hornby coach on Tuesday, arrived on Thursday. Fast efficient service thank you.”

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Posted 3 years ago

Hattons Model Railways is rated 4.7 based on 370 reviews