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Hattons Model Railways Reviews

4.7 Rating 370 Reviews
92 %
of reviewers recommend Hattons Model Railways
4.7
Based on 370 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Visit Website

Phone:

01517333655

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Anonymous
Anonymous  // 01/01/2019
Excellent mail order service
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Posted 5 years ago
Excellent service and the item was delivered very quickly using the standard service (no need for express service!) Well packed and the item is in excellent condition. I recommend Hattons to anyone who wants a good vendor.
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Posted 5 years ago
So far, I have managed to get railway items I wanted for my Grandson's railway [ well he thinks it's his] and some 'local' buses that aren't available otherwise, except at very silly prices on other sites on the internet. Service has been excellent and safe delivery is very swift. A good way of spending my pension!
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Posted 5 years ago
I like your range, your service, your pricing. Been buying for nearly ten years, never had a problem. You're doing it right! Lee Taylor, Melbourne, Australia
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Posted 5 years ago
Absolutely first class service . FANTASTIC !!
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Posted 5 years ago
I live in Australia, the service I get from Hattons is terrific. The delivery times are often better than I get from within Aus (7 days in this case) . The range of products is second to none and I love the fact that I am kept up to date with products news.
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Posted 5 years ago
I have recently ordered from Hattons for the first time. I can honestly say that they have been exceptional. All the staff I contacted have been efficient and courteous. Colleen, who took my order, was very professional and helpful, especially as I gave an incorrect reference number. She also guided me through the posting options. Bryan e-mailed back with clear advice as to a query and it helped me clarify my decision on a particular model. The order arrived on the exact day and in perfect order. Finally, I have found the website very easy to navigate. Thank you, Hattons.
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Posted 5 years ago
I ordered a train to be sent to my home in NZ. Unfortunately, it arrived in a damaged condition. I emailed and had an immediate response explaining what I needed to do to return the product. I returned the product as instructed, postage was refunded and a new train was sent. A great example of excellent customer service.
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Posted 5 years ago
I ordered a second hand Hornby 75 tone crane on the weekend and it came with in the next 2 day Fantastic service very happy can only recommend Hattons Thanks
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Posted 5 years ago
one of the best for service for buying from and selling to, small orders are dealt with the same as large ones, a pleasure to deal with thank you
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Posted 5 years ago
very. good. service. and. prompt. delivery.
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Posted 5 years ago
Ordered three items from the latest catalogue, all received in perfect condition, well packed and worth every penny. Very happy to order again.
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Posted 5 years ago
Wow I put an order into Hattons at 1/30 pm the on the 21st of February it arrived at 9/am on the 22nd of February thats what I call service I’m disabled and can’t drive so to me that is fantastic service.
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Posted 5 years ago
Excellent items and well wrapped. All just as described. Well priced.
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Posted 5 years ago
Very happy with the service I received. Good price, well packaged, [promptly despatched.
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Posted 5 years ago
Always a pleasure to deal with Hatton’s. Friendly helpful & cheerful staffs with no fuss and bother if you forget the item code. Hatton’s are responsible for 90% of the items on my railway that has progressed for the last 20 years. Why can’t other firms be so obliging? Alan woods Chislett.
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Posted 5 years ago
I have bought Diecast models from hatton's for some years now.i am always happy with the service its fast delivery cheaper than most with models and p&p.
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Posted 5 years ago
Supplied a sound module at a great price,service was quick painless and very professional. Well done Hattons.
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Posted 5 years ago
Today I received a Southdown Beadle intergral coach. I thought the delivery was prompt and well packaged. Excellent service
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Posted 5 years ago
Fast efficient service great people to deal with highly recommend to buy or to sell to
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Posted 5 years ago
Hattons Model Railways is rated 4.7 based on 370 reviews