Hawkin's Bazaar Reviews

Name: Hawkin's Bazaar
Address: Yare House,62-64 Thorpe Road, Norwich
Rating: 4.51

4.5 Rating 1,021 Reviews

88 %

of reviewers recommend Hawkin's Bazaar

Company Reviews

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Metrics

4.5

Based on 1,021 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

$Read Hawkin\'s Bazaar Reviews$

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help@hawkin.com

Location:

Yare House,62-64 Thorpe Road
Norwich
NR1 1RY

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Hawkin's Bazaar 5 star review on 24th October 2019

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The clock broke after a week and there was no shop open to return it as the shop was pop up. The customer service I spoke to told me it was "unfortunate" cheap crap made in china”

Helpful Report

Posted 5 years ago

“Went into the Taunton branch of Hawkins Bazaar today with my 13 year old son and my daughter. We were told off as my son stuck his finger into what he thought was a finger trap and there was a very small sign up saying this is not a finger trap but the item was not in any wrapping as if it were placed for trying it out. The young lady sales assistant came around and was extremely rude to us and proceeded to follow us around the store as if we were criminals. I then noticed a security gaurd who also followed us around making us feel very uncomfortable so we left without buying anything. I think this behaviour was very upsetting and has put me off ever going into this store again. Thanks for the awful experience TAUNTON!!!!”

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Posted 5 years ago

“So I go in and buy a drone it doesn’t work same day I return it’s exchanged no problem! Arrive home there are parts missing and again does not work! So Saturday afternoon I return again and swop for a different drone and to my excitement it worked and flew amazing! So I added a memory card to record a video and to my disappointment it nearly melted my micro sd, my wife returned again on Tuesday to return once again where the said manager was rude and basically said it had been crashed and therefore was non returnable, my wife called and I spoke to very opinionated chap who basically accused us of lying he then counted all parts were there accused my wife of stealing a propeller and called security! I then went in re explained and asked for evidence of misuse as were no scratches he got the display and showed me where he believed the propeller blades to have been “pulled out” we compared the 2 and he agreed they were identical! But said however I’m still not replacing it as I believe u broke it! Iv now returned home to find he has removed and kept my battery so I have a drone with no battery or ability to record!”

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Posted 5 years ago

$Read Hawkin\'s Bazaar Reviews$

Thank you for the feedback and we're really sorry to hear about your experience. Our customer service team is contacting you to help resolve the matter. Best wishes, the Hawkin Team

Posted 5 years ago

“A £80 Truck I bought was broke had to send numberous emails before anyone responded. I was told I was getting a refund. I still have had no email to confirm refund.”

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Posted 5 years ago

“Order number: 100293191 I received an email on 19th March advising the items ordered had arrived in store and were available for collection for the next 10 days. I’ve just been to the store to collect the package to be told the items had been put back in stock due to non-collection.”

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Posted 6 years ago

$Read Hawkin\'s Bazaar Reviews$

I'm really sorry to read your comments about your Click and Collect order. Our Customer Support Manager is currently reviewing this for you and should be in contact with you shortly.

Posted 6 years ago

“Massive issues with delivery and after complaining no one even bothered to follow up”

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Posted 6 years ago

$Read Hawkin\'s Bazaar Reviews$

We’re really sorry to hear your comments and this is something we will certainly investigate this further with our courier. We'll get our customer support team to follow this up with you directly.

Posted 6 years ago

“I ordered a gift for my little brother for Christmas! The gift I had ordered he had been wanting for a while now and I thought there was no better time to get it for him than Christmas. However it 'got lost in transit' and I got a refund but I didn't receive the option to order again or even get sent anything to apologise for what had happened. The item is now out of stock and I have been left with no ideas for my little brother. The delivery of your products needs improving as this isn't the first time this had happened to me.”

Helpful Report

Posted 7 years ago

$Read Hawkin\'s Bazaar Reviews$

We’re really sorry to hear your comments; unfortunately with the delivery option selected isn’t tracked so we are unable to fully ascertain where your order got to. If it happens to go over the agreed service time we can issue you with a replacement or a refund if the items no longer are in stock.

Posted 7 years ago

“The product I bought was lousy and went stight to the garabage bin.”

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Posted 7 years ago

$Read Hawkin\'s Bazaar Reviews$

We're really sorry to hear your comments. If you contact our customer support team they can assist you further.

Posted 7 years ago

“Ordered 4 kids ready filled stockings. 2 x 8 year+ and 2 x 14+ plus some VR headsets (only bought these as I was onsite buying ready filled stockings). Took delivery - and guess what? - the two x 8 year+ stockings not delivered & marked as out of stock. Appalling service for a Christmas gift company. They have thousands of stocking filler gifts - would not have taken much to make up two alternatives or at least phone to offer. Would not shop here if you want your Christmas presents to arrive.”

Helpful Report

Posted 7 years ago

$Read Hawkin\'s Bazaar Reviews$

We’re really sorry to hear your comments and this is something we will certainly take on board for future reference. Unfortunately, at our busiest time of year our products from time to time can go out of stock due to such a large volume of orders. With regards to the item in question as there is an age restriction, unfortunately we have no alternative when this goes out of stock. We’re really sorry for any inconvenience caused.

Posted 7 years ago

“Paid extra for next day delivery but two days later the tracking still said 'awaiting shipment'. You can only email their customer service as no phone number. When they finally replied after 2 days I was informed that as one item, out of the 21 item order, was out of stock they were waiting to refund this before dispatching the order!! No notification - nothing. Then cancelled my order without fully responding to me. My children now do not have items for their stocking due to this stupidity! What a useless service.”

Helpful Report

Posted 7 years ago

$Read Hawkin\'s Bazaar Reviews$

We're really sorry to hear your comments and that we were unable to meet your expectations on this occasion. From time to time some of our items do go out of stock when we are at our busiest which can affect orders being processed. We'll certainly take your comments on board and ensure we provide a better service in future.

Posted 7 years ago

“Will never shop there again. Was unaware there was a maximum pick up time. Had issues with pick up due to family death. Said I'd be in following weekend. Was unable to make it and was met by an email on the Tuesday informing me I had been refunded £1.40. My order (4 small tattoo books - taking up zero space) came to £4. Discovered I had been charged £2.40 for costs. Ridiculous. So unimpressed.”

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Posted 7 years ago

“Not received order to date”

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Posted 7 years ago

$Read Hawkin\'s Bazaar Reviews$

Thank you for leaving us feedback, please look out for an email from our Customer Support Team.

Posted 7 years ago

“One of the items I ordered does not work properly, so I emailed Hawkins to ask how to go about returning it and have never received a reply. Waste of money. Will not buy from Hawkins again”

Helpful Report

Posted 7 years ago

$Read Hawkin\'s Bazaar Reviews$

Thank you for leaving us feedback, we really appreciate it! Please look out for an email from our Customer Support Team.

Posted 7 years ago

“I got something different to what I ordered and when I complained I got BS I now shop elsewhere”

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Posted 7 years ago

“Terrible, unresponsive, surly when not pretty much non-existent customer service.”

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Posted 7 years ago

$Read Hawkin\'s Bazaar Reviews$

Thank you for taking the time to leave us feedback, we will certainly take your comments on board and we are sincerely sorry we were unable to meet your expectations on this occasion.

Posted 7 years ago

Hawkin's Bazaar is rated 4.5 based on 1,021 reviews