Hayloft Plants Reviews

Name: Hayloft Plants
Rating: 1.87

1.9 Rating 90 Reviews

18 %

of reviewers recommend Hayloft Plants

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Metrics

1.9

Based on 90 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email

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Hayloft Plants 1 star review on 29th June 2025

Anonymous

Hayloft Plants 5 star review on 29th March 2025

Anonymous

Hayloft Plants 1 star review on 14th June 2024

Mrs K Jones

Hayloft Plants 1 star review on 21st September 2021

Hayloft Plants 3 star review on 14th July 2021

Terry Skill

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have complained about this company before and yet again I feel I should write to warn people of the quality of plants and service. I had 3 deliveries from Evri ( who have a terrible name ). Two of the three I was told they would be delivered on a certain day and they were delivered the day before and left on the doorstep for all to see. They have a website where you can instruct them where to leave the plants. Once I managed to input the information of where to leave the plants which was ignored. On the other two occasions the site said ""error " each time I tried to change the dates of delivery. Hayloft give the option to advise them dates to avoid when ordering and as we were away on holiday I used this. While away I was notified of the delivery and not being able to contact Evri, I emailed Hayloft and 10 DAYS LATER they replied apologising and asking if the plants were OK. They are still small and I doubt that they will make any show. They now say it can take 7-10 days to reply to emails, which is a disgrace for any company. Today's delivery was from another company and on time that is where the satisfaction finishes. I ordered a collection of 3 Alstromeria young plants in 9cm pots. The condition of two of them were disgusting ( I would have loved to include a picture ). One was less than 10mm high and the leaves were White, which usually means they have been bleached in the sun, one resembled a 9" stick with two leaves sprouting from the top. The third was what I'd expected. As if that was bad enough the collection were 3 different colours and they couldn't be bothered to put stickers on them, so I have no way to differentiate between them and as I have colour schemes in the garden this is most annoying and most unprofessional.”

Hayloft Plants 1 star review on 9th June 2026

Helpful Report

Posted 3 months ago

“I spent £181 and was absolutely shocked When the plants arrived. They were NOT young plants, they were certainly plug plants. Half dead and not doing much better now after nearly 2 weeks. We have nurtured them, fed them, but they have not grown any bigger. We also purchased about £600 of plants from Botany Bay Nursery, young plants, delivered the same day. They are thriving. You may as well put your money down the drain!!! Have now unsubscribed.WASTE OF MONEY!!!”

Helpful Report

Posted 3 months ago

“MORE STYLE THAN SUBSTANCE I am still waiting for a successful conclusion to my issue of non thriving violas ( really) I have been offered £10 for an order that was over £40 including postage Who buys £40.00 violas ! SILLY ME as it seemed a solution to winter colour in my pots around my sheltered garden as I couldn't get to my usual garden centres as I had just been discharged from hospital Why or why didn't I read the reviews why was I used by the glorious brochure and photographic marketing”

Helpful Report

Posted 7 months ago

“One order led to 4 separate deliveries of my plants with no warning of arrivals. Plants are all very small and need potting on so hopeless for planting out in current season. This company promises more than it delivers and I will not use again.”

Helpful Report

Posted 1 year ago

“So disappointed with them. Have been buying plants from them for over 15 years. This year the quality of the plants have been dismal, have thrown half of them away. One order didn’t contain all the plants requested with no explanation. Emailed 3 times and no response. Had to phone in the end. Will not be buying from them again.”

Helpful Report

Posted 1 year ago

“Delphiniums arrived dead, woman laughed when I told her said she’d email me personally and resend, nothing arrived. When I rang again, they said I’d be sent another email plants were in stock and they’d resend, still no email confirmation and still no plants. Very disappointed with the service especially as this was from gardeners world magazine, hope the magazine won’t take or advertise this site again.”

Helpful Report

Posted 1 year ago

“Again like everyone else is saying dead plants arrive past the due date and the customer service is appalling . It is against the law to keep advertising a no quibble guarantee when you can see from the reviews they quibble with everyone if you can manage to get a reply from them . Just shocking .”

Helpful Report

Posted 1 year ago

“Ordered £70 worth of plants on 21st April. Still haven’t received them, despite assurance that they would be dispatched before 26th April. No apology or explanation apart from a generic email after over a fortnight saying that they couldn’t fulfil orders. Hopeless.”

Helpful Report

Posted 1 year ago

“Very poor plants, damaged on arrival. Not the quality it used to be. I won’t be ordering again. I have more plants to come so hoping for a better experience.”

Helpful Report

Posted 1 year ago

“Ordered 3 osteospermum plants, They were very very small and when took out the box all 3 were dead. Tried to revive them but 2 weeks later still dead so had to throw them away.”

Helpful Report

Posted 1 year ago

“Very poor - ordered plants that were judged available but now not expected until mid September- but they are keeping my money! Do not use”

Helpful Report

Posted 1 year ago

“Tiny plants. Badly packed, so one plant was damaged. Delivered by the worst delivery company Yodel. I certainly won't be purchasing from Hayloft again.”

Helpful Report

Posted 1 year ago

“Absolute waste of money. Ordered 3 x night scented phlox plants at 5 pound each, expected decent sized plants not plug plants. Potted them up in small pots and kept them in conservatory, but they look very weak and I don't think they will survive. Had much bigger healthier plants from the supermarket for less money, will never buy from Hayloft again.”

Helpful Report

Posted 2 years ago

“I wish I had read previous complaints. I ordered bird feeders. which were in stock (I checked) now all of a sudden they wont be available till August. I had already paid for these and PP. I will write to Simon King to advise him not to let this company sell his products. Auto replies to emails and when they did finally reply they said I had confirmed this date and plants were being nurtured - I pointed out to them in large letters so they could see it I NEVER ORDERED PLANTS. I've asked for a refund.. I wonder how long that will take. please don't buy anything from this company. they only want your money. ZERO STARS”

Helpful Report

Posted 2 years ago

“Absolutely dreadful service - don't waste your money, give it to your local garden centre instead! I've waited two working weeks for a bag of compost costing £19.00 - I'm still waiting. The Nemesia plants I bought cost £35.00 [after a ten day wait they've finally arrived] - check out the photos attached and yes, that is a 10p piece! The positives? We've never laughed so much in our house, also - we're going to buy from our local garden centre from now on. My sympathies go out to the people on the Hayloft switchboard - you can tell they're used to complaints!”

Helpful Report

Posted 2 years ago

“Plants received were not as ordered. Complaints ignored. Do not waste your money”

Helpful Report

Posted 2 years ago

“Absolute waste of time. Don't use them they take your money for products immediately and fail to deliver after you make several enquiries and promises of delivery eventualy they tell you there are issues with growers, this is after waiting for 4 months. This is the second time they have used this excuse. Customer service would suggest that these people have the courtesy to keep customers informed of delays/issues. We have asked for our money back hopefully they are a bit more efficient at refunds than they are at providing a service.”

Helpful Report

Posted 2 years ago

“If I could give them zero I would but it just does allow you to do so!!!! Ordered and paid for a bird feeder on the 16th of May still waiting the delivery . Sent off a email to customer services (hahahahah) which says the Hayloft Girls will get back to you shortly. Do not consider this lot with giving them a single penny. They are a scamming site”

Helpful Report

Posted 2 years ago

“YOU WILL REGRET IT. Do NOT contemplate buying your plants from Hayloft. Plant quality shocking if even alive. NOT small plants they are plugs definitely not 'garden ready'. EMAILS not replied to. Complaints ignored. Yodel their 'chosen' courier. That says it all.”

Helpful Report

Posted 2 years ago

“What went right would be a more appropriate question. Long delays again and again with plants yet no hesitation in taking your money. Really slow replies to emails asking after orders. Yodel their chosen courier, doesn't that say everything. Non delivery of orders, lies about deliveries so to avoid taking photograph. (Parcel was handed to resident). "We will arrange for a replacement to be sent to you" But when? No timescale. My experience has been so bad I would award no stars if I could. How much longer must I wait for refund? GIVE HAYLOFT A MISS would be my advice.”

Helpful Report

Posted 2 years ago

Hayloft Plants is rated 1.9 based on 90 reviews