Hayloft Plants Reviews

Name: Hayloft Plants
Rating: 1.90

1.9 Rating 83 Reviews

19 %

of reviewers recommend Hayloft Plants

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Metrics

1.9

Based on 83 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email

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Hayloft Plants 5 star review on 29th March 2025

Anonymous

Hayloft Plants 1 star review on 14th June 2024

Mrs K Jones

Hayloft Plants 1 star review on 21st September 2021

Hayloft Plants 3 star review on 14th July 2021

Terry Skill

Hayloft Plants 1 star review on 11th July 2020

Eleana

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So disappointed with them. Have been buying plants from them for over 15 years. This year the quality of the plants have been dismal, have thrown half of them away. One order didn’t contain all the plants requested with no explanation. Emailed 3 times and no response. Had to phone in the end. Will not be buying from them again.”

Helpful Report

Posted 1 week ago

“Delphiniums arrived dead, woman laughed when I told her said she’d email me personally and resend, nothing arrived. When I rang again, they said I’d be sent another email plants were in stock and they’d resend, still no email confirmation and still no plants. Very disappointed with the service especially as this was from gardeners world magazine, hope the magazine won’t take or advertise this site again.”

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Posted 2 weeks ago

“Again like everyone else is saying dead plants arrive past the due date and the customer service is appalling . It is against the law to keep advertising a no quibble guarantee when you can see from the reviews they quibble with everyone if you can manage to get a reply from them . Just shocking .”

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Posted 2 weeks ago

“Ordered £70 worth of plants on 21st April. Still haven’t received them, despite assurance that they would be dispatched before 26th April. No apology or explanation apart from a generic email after over a fortnight saying that they couldn’t fulfil orders. Hopeless.”

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Posted 1 month ago

“Very poor plants, damaged on arrival. Not the quality it used to be. I won’t be ordering again. I have more plants to come so hoping for a better experience.”

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Posted 1 month ago

“Ordered 3 osteospermum plants, They were very very small and when took out the box all 3 were dead. Tried to revive them but 2 weeks later still dead so had to throw them away.”

Helpful Report

Posted 1 month ago

“Very poor - ordered plants that were judged available but now not expected until mid September- but they are keeping my money! Do not use”

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Posted 1 month ago

“Tiny plants. Badly packed, so one plant was damaged. Delivered by the worst delivery company Yodel. I certainly won't be purchasing from Hayloft again.”

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Posted 6 months ago

“Absolute waste of money. Ordered 3 x night scented phlox plants at 5 pound each, expected decent sized plants not plug plants. Potted them up in small pots and kept them in conservatory, but they look very weak and I don't think they will survive. Had much bigger healthier plants from the supermarket for less money, will never buy from Hayloft again.”

Helpful Report

Posted 11 months ago

“I wish I had read previous complaints. I ordered bird feeders. which were in stock (I checked) now all of a sudden they wont be available till August. I had already paid for these and PP. I will write to Simon King to advise him not to let this company sell his products. Auto replies to emails and when they did finally reply they said I had confirmed this date and plants were being nurtured - I pointed out to them in large letters so they could see it I NEVER ORDERED PLANTS. I've asked for a refund.. I wonder how long that will take. please don't buy anything from this company. they only want your money. ZERO STARS”

Helpful Report

Posted 11 months ago

“Absolutely dreadful service - don't waste your money, give it to your local garden centre instead! I've waited two working weeks for a bag of compost costing £19.00 - I'm still waiting. The Nemesia plants I bought cost £35.00 [after a ten day wait they've finally arrived] - check out the photos attached and yes, that is a 10p piece! The positives? We've never laughed so much in our house, also - we're going to buy from our local garden centre from now on. My sympathies go out to the people on the Hayloft switchboard - you can tell they're used to complaints!”

Helpful Report

Posted 1 year ago

“Plants received were not as ordered. Complaints ignored. Do not waste your money”

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Posted 1 year ago

“Absolute waste of time. Don't use them they take your money for products immediately and fail to deliver after you make several enquiries and promises of delivery eventualy they tell you there are issues with growers, this is after waiting for 4 months. This is the second time they have used this excuse. Customer service would suggest that these people have the courtesy to keep customers informed of delays/issues. We have asked for our money back hopefully they are a bit more efficient at refunds than they are at providing a service.”

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Posted 1 year ago

“If I could give them zero I would but it just does allow you to do so!!!! Ordered and paid for a bird feeder on the 16th of May still waiting the delivery . Sent off a email to customer services (hahahahah) which says the Hayloft Girls will get back to you shortly. Do not consider this lot with giving them a single penny. They are a scamming site”

Helpful Report

Posted 1 year ago

“YOU WILL REGRET IT. Do NOT contemplate buying your plants from Hayloft. Plant quality shocking if even alive. NOT small plants they are plugs definitely not 'garden ready'. EMAILS not replied to. Complaints ignored. Yodel their 'chosen' courier. That says it all.”

Helpful Report

Posted 1 year ago

“What went right would be a more appropriate question. Long delays again and again with plants yet no hesitation in taking your money. Really slow replies to emails asking after orders. Yodel their chosen courier, doesn't that say everything. Non delivery of orders, lies about deliveries so to avoid taking photograph. (Parcel was handed to resident). "We will arrange for a replacement to be sent to you" But when? No timescale. My experience has been so bad I would award no stars if I could. How much longer must I wait for refund? GIVE HAYLOFT A MISS would be my advice.”

Helpful Report

Posted 1 year ago

“Waited three weeks for plants Rotten yellow leaves very poor unable to supply replacements would not use them again”

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Posted 1 year ago

“Do not use this company. Throughly unprofessional. They are re-sellers and do not hold stock so you are at the mercy of one of their suppliers actually having the plants you ordered. No communication about 'delays' and the website doesn't work. I've twice had to ask for my money back after delays of 5 or 6 weeks.”

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Posted 1 year ago

“Dreadful - sent the wrong plants. 3 months later only, after much valuable and irreplaceable growing time I'm left with the most revoltingly coloured begonias. They take nearly a week to reply and say, sorry, wrong plants, here's a refund. Disgusting and my front deck is now an aesthetic nightmare. Don't touch them with a barge pole.”

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Posted 1 year ago

“I bought a Standard Wisteria 5-6 years ago and it still hasn't flowered. When I phoned about two years ago to complaine they told me it would be five years before ti flowered. The pictures in their brochure are lovely but they don't match the quality of their plants. Would never think of purchasing from them again.”

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Posted 1 year ago

Hayloft Plants is rated 1.9 based on 83 reviews