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Hayloft Plants Reviews

2.0 Rating 60 Reviews

22 %

of reviewers recommend Hayloft Plants

Company Reviews

2.0

Based on 60 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email

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Hayloft Plants 1 star review on 21st September 2021

Hayloft Plants 3 star review on 14th July 2021

Hayloft Plants 1 star review on 11th July 2020

Hayloft Plants 1 star review on 9th June 2020

Hayloft Plants 1 star review on 2nd June 2020

Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not use this company. Throughly unprofessional. They are re-sellers and do not hold stock so you are at the mercy of one of their suppliers actually having the plants you ordered. No communication about 'delays' and the website doesn't work. I've twice had to ask for my money back after delays of 5 or 6 weeks.”

Posted 2 weeks ago

“Dreadful - sent the wrong plants. 3 months later only, after much valuable and irreplaceable growing time I'm left with the most revoltingly coloured begonias. They take nearly a week to reply and say, sorry, wrong plants, here's a refund. Disgusting and my front deck is now an aesthetic nightmare. Don't touch them with a barge pole.”

Posted 9 months ago

“I bought a Standard Wisteria 5-6 years ago and it still hasn't flowered. When I phoned about two years ago to complaine they told me it would be five years before ti flowered. The pictures in their brochure are lovely but they don't match the quality of their plants. Would never think of purchasing from them again.”

Posted 10 months ago

“Hardly any of the lupin plugs survived. The delphiniums plugs have just arrived after a very long wait. Not in good condition, very leggy and weak. Poor plants. Will not be buying from Hayloft again.”

Posted 10 months ago

“I ordered with hayloft several times over several years none of the plants ever survived I used to complain to them and they would send out another batch that didn't survive. I heard these plants are grown all year round at great speeds under glass like a giant factory churning them out 24 hours a day then are packed up to be sent. The only time they see the outside world is when you open them and examine the small weak plants and hope they will make it through which invariably they don't. There's no customer service and hayloft try to buy you off by asking you to take down your reviews of them or offer you "free" plants that also die. The worst company I have come across along with "parkers" who have followed a similar business model for 50 years with no I'll effect for themselves.”

Posted 1 year ago

“Happy with what I recieved, I have had no luck with the first batch of hellebores but they sent me another batch and that was great. What would be really helpful is the size of flowers and I havd bought things that on thd pictures they are much bigger than what I grow. I also bought some scented balls that mounted to nothing but I was very busy & forgot to ask them to send another batch, so they have never came out!!”

Posted 1 year ago

“Every time I order plants from you they are very small. I paid £15 for two pampas grass plants which at the moment are in flower. What did I get just a few stems and roots. I will not be ordering from you again.”

Posted 1 year ago

“Why advertise and sell goods that you don’t have ? My order is apparently being grown by someone else and they do not have any idea if they might have it ready this year . Dreadful customer service - have requested an immediate refund .”

Posted 1 year ago

“Ordered 12 “Pesky Penstemon “ and 3 Astrantia they took nearly three weeks to come and 4 of the penstemon were dead contacted customer service and they sent 4 more out which again did not look too good.However I potted them up but within 2days they withered and have died. I don’t know whether the fault lies with the nursery or the length of time they are with the carrier but I would never use them again”

Posted 1 year ago

“Plants arrived thought I was getting plants not plugs have had to pot them on will be weeks before they are ready to go in the garden if ever and condition not good. Should have read the reviews before I ordered extremely expensive. Have not received the free plants promised. Will not use this company again.”

Posted 1 year ago

“I purchased a delphinium last year it flowers last year,this year it's 4ft7in tall & covers in buds thank you hayloft.pam from york”

Posted 1 year ago

“Good packaging.Plants only plug plants.Far too expensive.Can get from garden centre fully grown for that price One of alstomeria not growing well.Will not be using this company again.”

Posted 1 year ago

“I have been waiting a year for some of my plants. 🤔. I was not informed of any delay in delivery even though nearly every time it got pushed back months and the plants where no longer available. Communication is poor. If I had not ordered the plants for others I may well have forgotten about them and have my money taken and no plants. I wonder if this happens with people frequently as it’s actually quite naughty. I have been assured I am a one off case but know this not to be so. I think hayloft need to seriously sort out their communication issues and consider if they are a fit company to exist. You can’t sell things you don’t have in stock. I understand the nature of horticulture and the uncertainty of and reliance on weather conditions etc for growth and success of plants but you need to be sure you don’t unintentionally take folks money and forget to give them their product or you could one day be up against some quite serious accusations. Best of luck in going forward”

Posted 1 year ago

“There is NO customer service. Plants not sent out by date, have emailed and phoned but too long a queue.4 days over now...... just waiting for contact to get a refund, would not use again.”

Posted 1 year ago

“Possibly the worst mail order plants I have ever received ,shockingly bad nearly dead when arrived don't waste your time”

Posted 2 years ago

“I've ordered twice from Hayloft via "Exclusive Reader Offers" in magazines.. I should have learnt my lesson in 2018 when the plants did not arrive when scheduled and I had to contact Hayloft who said they'd sent a letter regarding the plants which should have arrived in late Summer, were now coming the following Spring due to high demand stock had run out and my order was placed after the available stock had been allocated to orders (so why months in delaying telling me)...then more letters arrived, a further day blaming poor weather, crop failures, eventually after they'd had my money for 10 months I got my order which was barely satisfactory in quality, different colours etc and took a lot of TLC to revive. This year I was drawn in by an offer for Alstroemeria and allium bulbs. I thought I'd give them another chance but guess what, same issues AGAIN! The allium bulbs arrived on time but were not the best size or quality compared to where I normally buy from and I'm not expecting great results in spring. I then got an emailed letter saying the Alstroemeria were not coming in November as scheduled but later in December due to a challenging growing season and they suggested the tubers would then be best potted up into pots, not the ground, so I bought the pots. Then I get another letter stating due to widespread flooding in Holland had caused complete crop failure and they could not supply my collection! They then started offering alternative types of the plant like 3x plants in 2l pots and some vouchers instead of 30 tubers but they would not be arriving until next year. No offer of refund was included at that stage, I complained in response to the delay and offer and I suggested a better deal would appease me, they had included some tubers but were not offering enough of them, I never order plants in pots through the post, it's environmentally bad and they always arrive in poor condition and don't establish as well as young plants and bulbs.... they then started phoning me every day to talk to me about my complaint, completely ignoring my emails, even though 3x stated I could only email due to health issues with talking on the phone, Hubby eventually had to speak to them. I asked for a refund which was processed fairly quickly. Hayloft state in their T&Cs that having to offer alternatives etc is exceptional and that they rarely have issues with fulfilling orders...I disagree, this is the way they operate, this problem happens to far too many people, it's not rare! In my opinion they advertise for bulbs and plants at prices that are only available for a few orders but they continue to take the orders/money for stock they do not have and have not been able to buy in..they draw you in with very good looking offers but have no means to fulfill all the orders so they sit on your money in their bank account while you wait for plants and bulbs that they never could supply in the first place, then they start offering alternatives which are not what you wanted and are probably much lower in value for them to supply. As for the catastrophic flooding in Holland? Well I sourced the same type of Alstroemeria from another company, they came direct from Holland and arrived within days of ordering...they were healthy tubers and are already showing promise in the greenhouse. My experiences of Hayloft's methods of operation have not turned out well and based on interactions and their excuses I have found them to be far from honest and trustworthy. Avoid Hayloft, you will have nothing but hassle and disappointment.”

Posted 2 years ago

“I have just received their geranium collection and it is extremely poor. Only one of the 24 plugs had strong roots. I have been a loyal and happy customer for several years but this year I have had problems with each of the three deliveries. I am not sure what has happened this year, so sad but I will not be buying from them again.”

Hayloft Plants 1 star review on 21st September 2021

Posted 2 years ago

“Purchased a selection of Japanese Anemones in 2020. Arrived in plug form which was disappointment although packaging was excellent (I thought). Grew on as suggested but they didn't really do much. Planted out this Spring - only 4 of the 15 ordered actually grew and then after all the anticipated waiting - WRONG SPECIMEN !!! Complained and was sent vouchers immediately by return which I still have ready to spend but I'm no longer very enthusiastic. Once bitten and all that ! But have to say everyone I spoke to or had dealings with was extremely cordial.”

Posted 2 years ago

“I ordered plants from Hayloft that were in good condition and planted them out but several months later they proved to be the wrong colour. I contacted Hayloft mentioning that I could seek redress via PayPal and was offered a £25 voucher. When this arrived it had the value of £20 on it. Company do not seem to be able or simply do not care to meet their orders.”

Posted 2 years ago

“I ordered a tetrapanax in September 2020 for delivery in July 21, date came and went so I contacted them, was told they had sent me vouchers for more than the value of the plant because the crop had failed? I told them I received brochure from them but they are that irrelevant they go in the bin, didn't receive any email from them about the vouchers, only the one confirming the original order, was told they'll send me a refund just needs to deal to her manager, still received nothing, don't order from them, all front, there are lots of good nurseries out there with better plants than these but these seem to have Google on side”

Posted 2 years ago

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Hayloft Plants is rated 2.0 based on 60 reviews