Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Hayloft Plants Reviews

2.0 Rating 63 Reviews

21 %

of reviewers recommend Hayloft Plants

Company Reviews

2.0

Based on 63 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email

Visit Website

Write Your review

Tell us how Hayloft Plants made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Hayloft Plants 1 star review on 21st September 2021

Hayloft Plants 3 star review on 14th July 2021

Hayloft Plants 1 star review on 11th July 2020

Hayloft Plants 1 star review on 9th June 2020

Hayloft Plants 1 star review on 2nd June 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased a selection of Japanese Anemones in 2020. Arrived in plug form which was disappointment although packaging was excellent (I thought). Grew on as suggested but they didn't really do much. Planted out this Spring - only 4 of the 15 ordered actually grew and then after all the anticipated waiting - WRONG SPECIMEN !!! Complained and was sent vouchers immediately by return which I still have ready to spend but I'm no longer very enthusiastic. Once bitten and all that ! But have to say everyone I spoke to or had dealings with was extremely cordial.”

Posted 2 years ago

“I ordered plants from Hayloft that were in good condition and planted them out but several months later they proved to be the wrong colour. I contacted Hayloft mentioning that I could seek redress via PayPal and was offered a £25 voucher. When this arrived it had the value of £20 on it. Company do not seem to be able or simply do not care to meet their orders.”

Posted 2 years ago

“I ordered a tetrapanax in September 2020 for delivery in July 21, date came and went so I contacted them, was told they had sent me vouchers for more than the value of the plant because the crop had failed? I told them I received brochure from them but they are that irrelevant they go in the bin, didn't receive any email from them about the vouchers, only the one confirming the original order, was told they'll send me a refund just needs to deal to her manager, still received nothing, don't order from them, all front, there are lots of good nurseries out there with better plants than these but these seem to have Google on side”

Posted 2 years ago

“I have been ordering from hayloft plants for a while now, we had a few hit and misses with the plants, not growing or being dead on arrival but have just accepted that this ocassionally happens, but this spring/summer has been absolutely terrible, very few of the plants have grown, waste of money this year completely, won't be ordering again”

Posted 2 years ago

“I ordered a geranium collection and the plants were delivered within the stated time but were totally unsatisfactory. They turned out to be minute seedlings in plugs so small that they had dried out before they reached me. Of the ten 'plants' two were dead and the others showed signs of disease. I complained immediately by email with six photographs of the plants I had just received but have not had any reply or even an acknowledgement . However during the past week I have been deluged with emails from 'Beth at Hayloft' urging me to buy more plants!”

Posted 2 years ago

“I ORDERED A PENSTEMON COLLECTION OF 6 PLANTS , 2 OF THE PLANTS WERE DEAD THE OTHER 4 WERE OK. I CONTACTED THE SELLERS AND THEY QUICKLY REPLACED THE DEAD PLANTS , THERE MUST BE SOMETHING LACKING IN THERE NURSERY WHEN IT COMES TO CECKING THEIR PLANTS OUT FOR DELIVERY BECAUSE THE PLANTS HADNT GOT IN THE STATE THEY WERE IN OVER THE DELIVERY PERIOD , THEY WERE DEAD BEFORE THEY WERE SENT OUT. I WON'T BE BUYING FROM THEM AGAIN”

Hayloft Plants 3 star review on 14th July 2021

Posted 2 years ago

“I have spent £75 on Hayloft plants, what a total waste of money. All the plants I received were tiny! They were all very weak, drooping leaves and the soil was dried up. Every single one I have had to try to nurse back to health. In all my gardening years I have never had such terrible plants from a gardening company. I emailed the company several times and each time they said it was due to crop failure. Well, they took my money quickly and in return I received rubbish plants! Will never be using Hayloft again.”

Posted 2 years ago

“FLOWERS NEVER SHOWED UP!!! Really awful experience. For starters their communication was absolutely terrible. Almost impossible to get ahold of someone. My order was placed for my daughters wedding in May 9,2021. I payed the deposit well before that. The day of the wedding the flowers NEVER SHOWED UP!!! and when it was addressed The woman was really rude about it saying "well maybe I owe you a refund" YES! You do owe me a refund.... And to this day a month later we're still chasing the refund and haven't gotten any responses.”

Posted 2 years ago

“Plant arrived today very disappointed with them one looks dead the other very small not what I expected, I certainly won’t be order from your company again .”

Posted 2 years ago

“I have just received my ‘Creative images collection’ plants and am just disgusted by the size and quality of the plants. They are tiny, ranging from 1” to 2” and looking very shabby, one of them is half dead. Hayloft have said the advert said they were small but funny I never saw that ? I wanted the plants ready for the Main planting season at the end of May but I will be lucky to have them grown by the end of June (if I can get them to survive that long) I have told Hayloft I do not want replacements, what is point of another 12 tiny scraggy looking plants that won’t be ready for the season. I stopped ordering from Thompson and Morgan due to their poor quality plants and hoped Hayloft would be better. As they say in Yorkshire ‘I’ve had mi pants pulled down’. So, this weekend it’s off to Morrison’s Supermarket to buy some decent quality/size plants a lot cheaper.”

Posted 3 years ago

“delphiniums arrived today 9th april 2021 , they were so dry the soil fell off and the plants look dead. i had cancelled a part of the order due to crop failure and i am so glad i did. i had already had a refund on clematis in march, when they arrived i did not hold out much hope, i did put them in pots with good compost and they just died. i can not be bothered ringing up again, but hayloft, do not send me any catalogues please,i will go to my local garden centre. I am 74 years old and never seen such bad plants.”

Posted 3 years ago

“PACKING GREAT. VERY FRIENDLY SERVICE DELIVERY WITHIN ALLOTTED TIME FRAME. CUSTOMER SERVICE FANTASTIC. HIGHLY RECOMMEND”

Posted 3 years ago

“PACKING GREAT VERY FRIENDLY SERVICE DELIVERY WITHIN ALLOTTED TIME FRAME. CUSTOMER SERVICE FANTASTIC. HIGHLY RECOMMEND”

Posted 3 years ago

“There was a bit of a mix up with my order, my fault. Zoe helped sort it out today, she was very helpful didn’t make me feel bad about my misunderstanding of the ordering form. She couldn’t have been any more helpful, brilliant 😄”

Posted 3 years ago

“I ordered the Erysium but I was very disappointed when they arrived. I have 5 out of 15 that look reasonable and although I have repotted them as advised they don't look as if they have much chance of surviving. They cost me £15 but I won't be spending money with the company again.”

Posted 3 years ago

“I spent over £90 on a selection of plants from the summer 2020 catalogue, but have been disappointed overall with the quality for the price I paid. For example, I paid £20 for 10 Echinops plants, but only 1 survived - and the replacements I was sent don't look healthy either. I also ordered 5 Coreopsis in a dark apricot colour - while these were healthy, when the buds opened only 1 was in apricot and the other 4 were the yellow option. When I queried this with Hayloft I was told that the yellow plants will turn to apricot as they age - how ridiculous a statement is that! Needless to say, the 4 plants remain bright yellow and have been in flower for weeks. While pretty, they are not what I wanted nor ordered.”

Posted 3 years ago

“I ordered 4 different climbers eg. The clematis and Jasmine that cost the same me £62. The plants do not look healthy at all. They're covered in diseased and bitten leaves. Won't be using again and am very disappointed.”

Hayloft Plants 1 star review on 11th July 2020

Posted 3 years ago

“Bought a hanging basket off QVC, £25.00 of my pension money wasted, when your a vulnerable person in Covid 19 you are reliant on company’s delivering what they say, plants were a disgrace, so looking forward to this delivery, spoilt my day, would not but again from you or recommend you to anyone”

Posted 3 years ago

“I ordered six delphiniums and three astrantias on arrival the delphiniums looked dead but I planted them any way, one of the astrantias was dead also and another looked very poorly, out of the nine plants only one is doing OK, one is still in a poorly state and the others are all dead. I emailed and complained and received an email back about a fortnight ago offering me a replacement or refund for the delphiniums, I said I would accept a replacement if the plants were alive but I have yet to here back. I have ordered Lang’s from there before and mostly nothing turns out as it was advertised. I definitely will not buy from them again.”

Posted 3 years ago

“order placed on 4/05/2020 told to expect plants on 23/05 2020 but to expect a delay of 14 days. Phoned on 11/06/2020 and was told that the delivery date would now be 19/072020.I therefore cancelled the order. I have ordered lots of plants online since the lockdown none have taken this length of time and no explination”

Posted 3 years ago

«
1
2
3
4
»

Hayloft Plants is rated 2.0 based on 63 reviews