Hayloft Plants Reviews

Name: Hayloft Plants
Rating: 1.90

1.9 Rating 86 Reviews

19 %

of reviewers recommend Hayloft Plants

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1.9

Based on 86 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email

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Hayloft Plants 1 star review on 29th June 2025

Anonymous

Hayloft Plants 5 star review on 29th March 2025

Anonymous

Hayloft Plants 1 star review on 14th June 2024

Mrs K Jones

Hayloft Plants 1 star review on 21st September 2021

Hayloft Plants 3 star review on 14th July 2021

Terry Skill

Anonymous

Anonymous // 01/01/2019

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“Absolute waste of time. Don't use them they take your money for products immediately and fail to deliver after you make several enquiries and promises of delivery eventualy they tell you there are issues with growers, this is after waiting for 4 months. This is the second time they have used this excuse. Customer service would suggest that these people have the courtesy to keep customers informed of delays/issues. We have asked for our money back hopefully they are a bit more efficient at refunds than they are at providing a service.”

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Posted 1 year ago

“If I could give them zero I would but it just does allow you to do so!!!! Ordered and paid for a bird feeder on the 16th of May still waiting the delivery . Sent off a email to customer services (hahahahah) which says the Hayloft Girls will get back to you shortly. Do not consider this lot with giving them a single penny. They are a scamming site”

Helpful Report

Posted 1 year ago

“YOU WILL REGRET IT. Do NOT contemplate buying your plants from Hayloft. Plant quality shocking if even alive. NOT small plants they are plugs definitely not 'garden ready'. EMAILS not replied to. Complaints ignored. Yodel their 'chosen' courier. That says it all.”

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Posted 1 year ago

“I have been a customer for about 10 years but like all reviews on this page have been very disappointed with quality of plants recently. They are very small and not in good health; several have not grown at all so I will not be buying from Hayloft again”

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Posted 1 year ago

“What went right would be a more appropriate question. Long delays again and again with plants yet no hesitation in taking your money. Really slow replies to emails asking after orders. Yodel their chosen courier, doesn't that say everything. Non delivery of orders, lies about deliveries so to avoid taking photograph. (Parcel was handed to resident). "We will arrange for a replacement to be sent to you" But when? No timescale. My experience has been so bad I would award no stars if I could. How much longer must I wait for refund? GIVE HAYLOFT A MISS would be my advice.”

Helpful Report

Posted 1 year ago

“Waited three weeks for plants Rotten yellow leaves very poor unable to supply replacements would not use them again”

Helpful Report

Posted 1 year ago

“Do not use this company. Throughly unprofessional. They are re-sellers and do not hold stock so you are at the mercy of one of their suppliers actually having the plants you ordered. No communication about 'delays' and the website doesn't work. I've twice had to ask for my money back after delays of 5 or 6 weeks.”

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Posted 1 year ago

“Dreadful - sent the wrong plants. 3 months later only, after much valuable and irreplaceable growing time I'm left with the most revoltingly coloured begonias. They take nearly a week to reply and say, sorry, wrong plants, here's a refund. Disgusting and my front deck is now an aesthetic nightmare. Don't touch them with a barge pole.”

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Posted 2 years ago

“I bought a Standard Wisteria 5-6 years ago and it still hasn't flowered. When I phoned about two years ago to complaine they told me it would be five years before ti flowered. The pictures in their brochure are lovely but they don't match the quality of their plants. Would never think of purchasing from them again.”

Helpful Report

Posted 2 years ago

“Hardly any of the lupin plugs survived. The delphiniums plugs have just arrived after a very long wait. Not in good condition, very leggy and weak. Poor plants. Will not be buying from Hayloft again.”

Helpful Report

Posted 2 years ago

“I ordered with hayloft several times over several years none of the plants ever survived I used to complain to them and they would send out another batch that didn't survive. I heard these plants are grown all year round at great speeds under glass like a giant factory churning them out 24 hours a day then are packed up to be sent. The only time they see the outside world is when you open them and examine the small weak plants and hope they will make it through which invariably they don't. There's no customer service and hayloft try to buy you off by asking you to take down your reviews of them or offer you "free" plants that also die. The worst company I have come across along with "parkers" who have followed a similar business model for 50 years with no I'll effect for themselves.”

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Posted 2 years ago

“Happy with what I recieved, I have had no luck with the first batch of hellebores but they sent me another batch and that was great. What would be really helpful is the size of flowers and I havd bought things that on thd pictures they are much bigger than what I grow. I also bought some scented balls that mounted to nothing but I was very busy & forgot to ask them to send another batch, so they have never came out!!”

Helpful Report

Posted 2 years ago

“Every time I order plants from you they are very small. I paid £15 for two pampas grass plants which at the moment are in flower. What did I get just a few stems and roots. I will not be ordering from you again.”

Helpful Report

Posted 2 years ago

“Why advertise and sell goods that you don’t have ? My order is apparently being grown by someone else and they do not have any idea if they might have it ready this year . Dreadful customer service - have requested an immediate refund .”

Helpful Report

Posted 2 years ago

“Ordered 12 “Pesky Penstemon “ and 3 Astrantia they took nearly three weeks to come and 4 of the penstemon were dead contacted customer service and they sent 4 more out which again did not look too good.However I potted them up but within 2days they withered and have died. I don’t know whether the fault lies with the nursery or the length of time they are with the carrier but I would never use them again”

Helpful Report

Posted 3 years ago

“Plants arrived thought I was getting plants not plugs have had to pot them on will be weeks before they are ready to go in the garden if ever and condition not good. Should have read the reviews before I ordered extremely expensive. Have not received the free plants promised. Will not use this company again.”

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Posted 3 years ago

“I purchased a delphinium last year it flowers last year,this year it's 4ft7in tall & covers in buds thank you hayloft.pam from york”

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Posted 3 years ago

“Good packaging.Plants only plug plants.Far too expensive.Can get from garden centre fully grown for that price One of alstomeria not growing well.Will not be using this company again.”

Helpful Report

Posted 3 years ago

“I have been waiting a year for some of my plants. 🤔. I was not informed of any delay in delivery even though nearly every time it got pushed back months and the plants where no longer available. Communication is poor. If I had not ordered the plants for others I may well have forgotten about them and have my money taken and no plants. I wonder if this happens with people frequently as it’s actually quite naughty. I have been assured I am a one off case but know this not to be so. I think hayloft need to seriously sort out their communication issues and consider if they are a fit company to exist. You can’t sell things you don’t have in stock. I understand the nature of horticulture and the uncertainty of and reliance on weather conditions etc for growth and success of plants but you need to be sure you don’t unintentionally take folks money and forget to give them their product or you could one day be up against some quite serious accusations. Best of luck in going forward”

Helpful Report

Posted 3 years ago

“There is NO customer service. Plants not sent out by date, have emailed and phoned but too long a queue.4 days over now...... just waiting for contact to get a refund, would not use again.”

Helpful Report

Posted 3 years ago

Hayloft Plants is rated 1.9 based on 86 reviews