Hearing Direct Ltd Reviews

Name: Hearing Direct Ltd
Address: Unit 4 Nine Mile Water Business Park Nether Wallop, Stockbridge, Hampshire
Rating: 4.64

4.6 Rating 1,051 Reviews

91 %

of reviewers recommend Hearing Direct Ltd

Company Reviews

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Metrics

4.6

Based on 1,051 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone

Visit Website

Phone:

0800 032 1301

Email:

gary@hearingdirect.com

Location:

Unit 4 Nine Mile Water Business Park Nether Wallop
Stockbridge, Hampshire
SO20 8DR

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Phones received promptly and well packed.”

Helpful Report

Posted 5 years ago

“Always very good service from Hearing Direct. Unfortunately the Ole2 D Ring only comes in three sizes and the largest size is too small for my ears. As we get older our ears continue to grow but Ole have not taken that on board yet.”

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Posted 5 years ago

“I originally ordered a HD151 on line together with Wax guards and Batteries. I paid by card, but it took an odd amount, and only the batteries and wax guards showed on the order confirmation. I phoned Hearing Direct and was informed that there was no record of me ordering the HD151 hearing aid, which meant I had been overcharged £117. She told me I could reorder a HD151 but it was not in stock, but they did have a HD150, which was, according to her, identical. I ordered this item and was charged a further £169. The lady said she would look into it, and get back to me regarding the overcharge payment - but did not. I few days later I phoned again, and got a different lady, whod did look into the over charge payment and immediately organised a refund. She also told me that the original wax guards supplied for the HD151 would not fit the HD150 (so obviously the hearing aids are not identical), and arranged to send me the correct wax guards free of charge. I am very pleased with the HD150 hearing aid, which is a basic model, and will almost certainly purchase a more sophisticated model for both ears at a later date. I started with a very bad experience using Hearing Direct's Website, followed by a less than helpful phone conversation with the fist lady. The second lady rescued the situation. It is imperative that Hearing Direct fully investigate the problems with there Website, bu also ensure that when phoned with problems, the problem is sorted out quickly and efficiently, and ensure return phone calls are made. They have a good product - ensure the service is equally as good.”

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Posted 6 years ago

“I order from Hearing Direct on January 13, 2018 and received the product on the 18th. My dad tried them for a few days and could not get rid of the loud feedback and we decided to return them. This is where the trouble with this company began. It took two emails, 3 or 4 online chats and 2 phone calls to even get a return number to return the hearing aids. Once the email was received, the product was immediately returned as to not miss the 30 day return deadline. We have confirmation that the product was received on January 29, 2018 @ 10:30 a.m. my the front desk (S. Lamb). As of today, February 18, 2018, I have yet to be refunded for the products now in their possession. Again, I have emailed, chatted and attempted to call but no one seems to answer...I continually get a recording. So, after 3 weeks of having their product back, I still have no refund. At this point I would strongly discourage people from ordering from this company unless you know for sure you will keep this product. I am being forced to now contact an attorney to get assistance in getting my refund as well as any damages they feel are warranted.”

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Posted 6 years ago

“One month and two days ago my wife returned her hearing aid after 13 months. Not working. Was told it had to go back to US for repair. It would take 3 - 4 weeks. Nothing!!! After sales service is useless. Make sure before you buy where the product comes from Could be China!!!!”

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Posted 6 years ago

“Good price and quick delivery”

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Posted 6 years ago

“An easy to follow web site and excellent customer service should please anyone, and that is what I experienced when looking for and purchasing a hearing aid from Hearing Direct. I had tried an Oticon OPN from another supplier and paid £1500 for the privilege, only to have it fail after two days. I returned it and had my money back. I was then in the position of looking for a replacement. It came in the shape of a HD 210 digital hearing aid from Hearing Direct. An excellent well made hearing aid which has a performance level which is more than satisfactory and, at a cost of £199, I consider to be an absolute bargain. It is almost invisible when worn and very few people have even noticed that I am wearing it except for the fact that I no longer have to ask for people to repeat what they say. Well done Hearing Direct! I cannot say more than that I heartily recommend them.”

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Posted 6 years ago

“Ran my credit card overseas and then nothing. May be a sham operation.”

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Posted 7 years ago

“thankyou very much.my wife received them on time.thank alot.”

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Posted 8 years ago

“At Beedie Mobility we are very happy With Hearing Direct Ltd ! Good price & fast post !”

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Posted 8 years ago

“delivered to me within 7 days which was a plus to me”

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Posted 8 years ago

“Impressed with both product and company, nice to find something that works really well, is simple to understand/set up and does exactly what it is supposed to do!”

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Posted 8 years ago

“Excellent speed of delivery”

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Posted 5 years ago

“Hearing direct list themselves on Amazon as Hearing Direct USA. They are in the UK. When you order from them they ship UK Royal Post. It also has to go thru customs. Orders take a month. They will not cancel orders. They offer discounts that end up being more than they offer it on Amazon for. They are and unscrupulous company. Buy at your own risk. They also pay people to populate reviews to cover their lousy service. Buyer beware.”

Helpful Report

Posted 5 years ago

Hearing Direct Ltd is rated 4.6 based on 1,051 reviews