Hearing Direct Ltd Reviews

Name: Hearing Direct Ltd
Address: Unit 4 Nine Mile Water Business Park Nether Wallop, Stockbridge, Hampshire
Rating: 4.64

4.6 Rating 1,051 Reviews

91 %

of reviewers recommend Hearing Direct Ltd

Company Reviews

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Metrics

4.6

Based on 1,051 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone

Visit Website

Phone:

0800 032 1301

Email:

gary@hearingdirect.com

Location:

Unit 4 Nine Mile Water Business Park Nether Wallop
Stockbridge, Hampshire
SO20 8DR

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can you supply a 3 pin plug extension lead for this phone approx 5 metres ?”

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Posted 5 years ago

“Excellent service and supplied as agreed”

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Posted 5 years ago

“Some of the batteries only lasted 3 or 4 days, disappointed with this”

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Posted 5 years ago

“Never placed an order with You's!!!”

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Posted 5 years ago

“Not very happy”

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Posted 5 years ago

“Their website showed I had double order of one product. Contacted Company and had very quick reply to say they only had one order. Very good. When hearing aid arrived put smallest cap on aid but still very difficult to get a good fit in my ear. Only wore it for few hours and realised it had fallen out and I hadn’t even felt it. Looked everywhere but no sign of hearing aid. Very expensive for six hours wear. Only buy if you know you have normal size ears!!!”

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Posted 5 years ago

“I originally ordered a HD151 on line together with Wax guards and Batteries. I paid by card, but it took an odd amount, and only the batteries and wax guards showed on the order confirmation. I phoned Hearing Direct and was informed that there was no record of me ordering the HD151 hearing aid, which meant I had been overcharged £117. She told me I could reorder a HD151 but it was not in stock, but they did have a HD150, which was, according to her, identical. I ordered this item and was charged a further £169. The lady said she would look into it, and get back to me regarding the overcharge payment - but did not. I few days later I phoned again, and got a different lady, whod did look into the over charge payment and immediately organised a refund. She also told me that the original wax guards supplied for the HD151 would not fit the HD150 (so obviously the hearing aids are not identical), and arranged to send me the correct wax guards free of charge. I am very pleased with the HD150 hearing aid, which is a basic model, and will almost certainly purchase a more sophisticated model for both ears at a later date. I started with a very bad experience using Hearing Direct's Website, followed by a less than helpful phone conversation with the fist lady. The second lady rescued the situation. It is imperative that Hearing Direct fully investigate the problems with there Website, bu also ensure that when phoned with problems, the problem is sorted out quickly and efficiently, and ensure return phone calls are made. They have a good product - ensure the service is equally as good.”

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Posted 6 years ago

“I am happy that the system enables me to hear a lot more than previouly. The setting up posed some problems for me as there were no detailed insrtuctions for setting up the answer machine. i had to find them on line and print them myself.The phonebook entries had to be made manually on each handset which took a long time . i find that the phone book is not easy to acess.”

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Posted 6 years ago

“Good service but crazy pricing! 60 batteries off Hearing Direct site was £16.99 (up from £14.99 in December) but when ordered through Amazon was only £12.15, yet still supplied by Hearing Direct!”

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Posted 6 years ago

“The wireless product I selected was unsuitable because it exhibited significant background noise which was intolerable, and were unable to supply a product which used technology which would not also be likely to have the same issue, however, Hearing Direct followed through with their no quibble refund policy and gave me a full refund.”

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Posted 6 years ago

“Initial contact and advice was very good. Great difficulty setting up and had to contact Hearinf Direct twice. Service not so goood and had to contact the manufacturers”

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Posted 6 years ago

“For the price I paid compared to other similar hearing aids on the market these are very good. The only problem with the ones I purchased was that one fitted flush in one ear canal while I have a problem getting the other in and it is not as comfortable as the other. But once in the sounds you can hear again are amazing.”

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Posted 6 years ago

“Hearing Direct is a perfect example of "you get what you pay for" I bought two of their $250 aids, one worked and one did not. Getting any action of customer service is very difficult and frustrating.”

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Posted 7 years ago

“Good price quick delivery.”

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Posted 7 years ago

“Ordered a week ago, order supposedly dispatched four days ago, nothing received yet?”

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Posted 7 years ago

“Unfortunately nothing seems to help my husband. Aids, telephone, sound bar”

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Posted 7 years ago

“It didn't! I entered the wrong delivery address.. A UK one instead of Ireland. I cantacted and had an email exchange on correcting the order as it was processed. "Thank you for your reply, i do not think that the order has come through to our system yet. I will keep an eye out and get this amended once it does." Claire Regards The Hearing Direct Team It still went to the UK”

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Posted 7 years ago

“Order placed 11/28/16 was not received until 12/20/16. The batteries are acceptable. I did not know that the shipment would come from the United Kingdom which may explain in the delivery.”

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Posted 7 years ago

“Actually by never dealing with me?”

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Posted 7 years ago

“Not so good for my use. Can't hear properly.”

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Posted 7 years ago

Hearing Direct Ltd is rated 4.6 based on 1,051 reviews