Helium 10 Reviews

Name: Helium 10
Address: 500 Technology Drive, Suite 450, Irvine
Rating: 4.54

4.5 Rating 1,265 Reviews

89 %

of reviewers recommend Helium 10

Company Reviews

Questions

Metrics

4.5

Based on 1,265 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

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Phone:

(818) 873-3087

Email:

support@helium10.com

Location:

500 Technology Drive, Suite 450
Irvine
92618

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There are some powerful products that I use for my business on a daily basis, but those tools also have some significant drawbacks. 1. The Profits section is great when it works. My inventory has been missing in my account for almost two months now and no one can give me any type of answer as to why this is happening. It practically renders the product useless 2. The Keyword tracker tool is extremely sluggish. Once you get over 500 works to track over all you products, the tool completely bogs down. Each menu is clunky, won't sort, can't filter, become unresponsive, etc. I have to constantly refresh to page in order to do anything in keywords that I am tracking for my 9+ products. 3. Once you are tracking keywords for an ASIN, there is no one way add ASINs to that keyword list as you add variations and scale your business. You have to create a completely new keyword tracker for all the ASINs and its child variations. Overall I've just been unhappy with the Helium 10 lately. I hope you guys can get these issue sorted, but it's been frustrating, especially with the cased copy and paste responses to the tickets I've opened.”

Helpful Report

Posted 7 years ago

Hey, David! Making sure our customers are satisfied with our tools and services is one of our top priorities. If you aren’t happy, we aren’t happy! That’s why suggestions like yours are so important to us. Customer feedback is what drives our continuous improvements. Also, our developers have been working hard to make sure these issues don't persist. If you are still experiencing any performance issues or missing items please let us know and we will reopen your support ticket.

Posted 7 years ago

“Decent tool however i still have to bunch together other tools to have a complete solution. I think Helium 10 still needs to add some features and functionality to really make it a 5* all in one go to solution for amazon sellers”

Helpful Report

Posted 7 years ago

Hi, Haider! Thank you for the feedback. Our goal is to give our customers everything they need to succeed. That being said we'd love to hear your thoughts and suggestions. If you are referring to the lack of a PPC tool—it's coming soon ;) Please send your suggestions to support@helium10.com. Thanks and we look forward to hearing from you soon!

Posted 7 years ago

Helium 10 is rated 4.5 based on 1,265 reviews