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Helium 10 Reviews

4.5 Rating 1,265 Reviews

89 %

of reviewers recommend Helium 10

Company Reviews

4.5

Based on 1,265 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

About Helium 10:

Founded by CEO Manny Coats, Helium 10 is a leading e-commerce technology company that has created an all-in-one software suite for Amazon (private label) entrepreneurs. With its mission to help Amazon sellers rise to the top, Helium 10’s comprehensive software package was designed to provide advanced Amazon seller solutions in the areas of product research, keyword research, listing optimization, product launch, keyword tracking, refund management, and profits analytics amongst other essential functions to help Amazon sellers improve their sales and revenue.

Our mission is to create the next generation of successful Amazon entrepreneurs by delivering a highly accurate, powerful, comprehensive Amazon software package at an affordable price so that sellers at every level can achieve the financial success they deserve.

Based in Irvine, California, with multiple satellite offices around the world, Helium 10 exists to provide Amazon sellers with a comprehensive software suite that addresses their business maintenance and sales growth needs.

Visit Website

Phone:

(818) 873-3087

Email:

support@helium10.com

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a really bad experience with their customer service. I was having trouble with my tech connection but they didn't respond to my emails, and there was no phone number to call for help.”

Posted 9 months ago

“Have been using Helium for years as we had a lifetime 50% off any plan. Today we received an email that they are removing the discount. Just to be clear, they are not raising prices on their website, but simply reverting on their promise. This is not a company worth my or anyone else's trust. It's a company of liars. Why I say this is because not only has my small company been a paying customer over the years but we're paying them with our companies data. How can I trust Helium not to sell my data to 3rd parties? After what they've done I clearly CAN'T - YOU SHOULD NOT TRUST THEM EITHER!”

Posted 2 years ago

We appreciate your concern about our recent updates to our grandfathered Diamond Plan. We fully understand how changes like this can be frustrating. As mentioned in our email, we have added a significant amount of value to our Diamond plan, including Adtomic PPC, Follow Up, Market Tracker, our new Walmart marketplace tools, and more. The security and privacy are of customers’ data is a high priority and something we take very seriously. We do not, and have not ever released customer data or information to third-parties. To discuss this further, please contact us at 818-873-3214,

Posted 2 years ago

“Stop sending me email after email please”

Posted 2 years ago

Hi Fiona! Thank you for taking the time to leave a review and for your feedback, we apperciate it! Not a problem, if you'd like to unsubscribe from our mailing list, you can hit the unsubscribe link at the very bottom of the e-mail you receive. If you need assistance, please feel free to e-mail support@helium10.com. Thank you again and have a great day!

Posted 2 years ago

“Can’t make an account the “are you a robot” check never fills just keeps circling. Been like this for the last week. There is no contact us button on the website and if it is should make it more visible. Never got past the membership part so can comment on the actual site. Would love an email from the company on how to avoid this”

Posted 2 years ago

“I've been using Helium 10 (Diamond Plan) for 3 weeks now. For some reason it doesn't work for me (I can't select any of my products so I can't create any ad campaign). I communicate it on day one but I didn't get any answer yet. So, my 30 days money back guarantee is almost over and I've not even been able to try Helium 10. I asked to extend the "trial" period (because I have not been able to "try/test" it yet) but they say it's not possible. Conclusions: 1. A lot of money for a tool which does not work (yet). 3. If you have a KDP account, you can't use the most of the tools but you need to pay full price. 2. Zero compression/attention from the support team (all that they do is to tell you "I have scale it to the development team; doesn't matter what you ask them). Kevin Albert”

Posted 2 years ago

“NO CUMPLIO CON LA PROMOCION OFRECIDA POR EL PRIME DAY, MUY MAL THEY DID NOT COMPLY WITH THE PROMOTION OFFERED FOR THE PRIME DAY, VERY BAD”

Posted 2 years ago

“All this software does is regurgitate the same features you already have access to in Seller Central, except you are paying for it. With that said the plans are over-priced. The software is clunky and does not offer a true multi-seller account platform. Instead you have to patch in other accounts in order to achieve this, and it still doesn't work properly. This software looks like a Lamborghini but all that's under the hood is a Honda Civic engine.”

Posted 2 years ago

“Helium10 USED to offer a fantastic, reliable PPC management tool. But they got themselves too greedy, but another company and could not integrate the tools and broke a solid piece of software. For months now what they are offering to manage PPC is pure garbage! But what is worse than that is the company's founders silence and completely disregard towards their long-time customers. No apologies, no explanation, nothing. They changed the charging method, without offering any option to existing customers and their new tool is WASTING thousands of dollars of our PPC budget due to all the flaws with the new system. Sad that such great company and leadership dropped the ball and have been keeping their head in the sand.”

Posted 2 years ago

“Adtomic has been a PITA. It has been 6 weeks and still not fixed!!!”

Posted 2 years ago

“Awful software”

Posted 2 years ago

“The data is not accurate.”

Posted 2 years ago

“A LOT LOT OF BUGS WITH ADTOMIC AND NOT FAKE DATA ABOUT TACOS, I HAVE 3 CASE NO ONE SOLVING , ALL THEY SAY WE SEND IT TO THE development team AND STILL THE ISSUES NOT SOLVED”

Posted 2 years ago

“The ability to breakdown AD reporting of Sponsored Brands has been removed when Helium10 switched to Adtronics. The additional cost for spend over $20k is also why I rate this so low.”

Posted 2 years ago

“The Money back Guarantee is hoax! I cancelled my account within the 30 days, No money back. When I reached out to their costumer service, they told me it was too late to get the money back, as I have to request for the money back. - There are no info about that when cancelling, on their website. Only this text "There is also a full money-back guarantee as long as cancellations occur within the first 30-day period from the start date of the subscription."”

Posted 2 years ago

“We had paused our sub then got billed for 3 months without us getting an invoice. I then emailed support to cancel and it still didn't get turned off so we got billed another month. The cancelation process should be illegal given it takes 5 steps to cancel and no human being has ever replied to us. Terrible service. Poorly managed. Exploitative business subscription tactics. Do not recommend. Will be filing a complaint via the BBB. Also their phone number on the invoice we did get for this month doesn't work. Tried to contact them for their 30 day refund, no response. I can't even check the boxes regarding their refund process or really their customer communications because they didn't do either of them.”

Posted 2 years ago

“Horrible experience”

Posted 3 years ago

“Several tools don't work as advertised. Seller support emails me once every few days with the copy-pasted message of "We haven't forgotten about you!" but the issues remain outstanding for over a month. Automated review requests aren't being sent. Back-and-forth with support & now 10% are being sent, but several thousand reviews per day aren't being sent. Restock reports aren't accurate. Showing 0 units in stock when I can see hundreds of units on seller central. Alerts don't notify if a dimension change results in a higher FBA fee. An email saying "your product was 14.1111426cm length and is now 15.21111156cm length". So I need to check every ASIN after being notified? Whats the point of the alert if it's only partial information? Refund genie & customer support have conflicting information on US & CA FBA inventory. 1 report is generated, but our inventory in CA & US is separate. No instructions on how to file for 2 regions within 1 seller ID, and seller support has no idea (given answers saying no don't file in both regions, and yes file in both regions). I also reached out to the sales guy (Michael) who pitched helium10 and said "sellers your size need to be on helium" but unfortunately I didn't receive a reply. I've been going back-and-forth with seller support for over a month, still no end in sight. Couldn't recommend helium10 in the slightest. Has negatively impacted our business in several facets and their sales team can't even reply to emails with my concerns.”

Posted 3 years ago

“They did not notify me when the subscription would be renewed and they do not want to return the money for this month that I no longer want it”

Posted 3 years ago

Hi John, We would love to understand your situation better and see if there’s a way we can rectify this. I have sent you a private message requesting your email which I will immediately forward to our support team to get this resolved as soon as possible. We appreciate you letting us know your issue - feedback like this fuels our business.

Posted 3 years ago

“I wanted to test the helium 10 software for a month to see how it works and if it could benefit my business. I chose the Platinum subscribtion, which was 97 USD/month, with a 30 day money back guarantee. After 20 days I cancelled the subscribtion because it wasn't worth it. But didn't receive my money back. Since then I am trying to get in contact with them but they don't reply to my emails and messages. I feel scammed.”

Posted 3 years ago

Hi Barry, We would love to understand your situation better and see if there’s a way we can rectify this. I have sent you a private message requesting your email which I will immediately forward to our support team to get this resolved as soon as possible. We appreciate you letting us know your issue - feedback like this fuels our business.

Posted 3 years ago

“Inaccurate and overpriced”

Posted 3 years ago

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Helium 10 is rated 4.5 based on 1,265 reviews