Helium 10 Reviews

Name: Helium 10
Address: 500 Technology Drive, Suite 450, Irvine
Rating: 4.54

4.5 Rating 1,265 Reviews

89 %

of reviewers recommend Helium 10

Company Reviews

Metrics

Info

4.5

Based on 1,265 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

About Helium 10:

Founded by CEO Manny Coats, Helium 10 is a leading e-commerce technology company that has created an all-in-one software suite for Amazon (private label) entrepreneurs. With its mission to help Amazon sellers rise to the top, Helium 10’s comprehensive software package was designed to provide advanced Amazon seller solutions in the areas of product research, keyword research, listing optimization, product launch, keyword tracking, refund management, and profits analytics amongst other essential functions to help Amazon sellers improve their sales and revenue.

Our mission is to create the next generation of successful Amazon entrepreneurs by delivering a highly accurate, powerful, comprehensive Amazon software package at an affordable price so that sellers at every level can achieve the financial success they deserve.

Based in Irvine, California, with multiple satellite offices around the world, Helium 10 exists to provide Amazon sellers with a comprehensive software suite that addresses their business maintenance and sales growth needs.

Visit Website

Phone:

(818) 873-3087

Email:

support@helium10.com

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Platinum level using X-Ray is NOT UNLIMITED, as it obviously would be perceived since there is a check box. There are plenty of other limitations in the other categories that are clearly stated. It will stop working on you once you hit the limit. Myself, and several others all had massive issues with this. The response from "customer service" was "Well, we did not write it was unlimited" but any person with a half of brain would perceive a check box as unlimited when every other box shows limitations. BE AWARE”

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Posted 4 years ago

“Horrible experience. Customer service is almost non-existent. Takes forever to get replies to emails. Customer service staff is untrained to handle customer related issues. Think hard before you sign up.”

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Posted 4 years ago

We're sorry that our support team was delayed in reaching out to you—our mistake. Your issues are definitely a priority for us, so please let us make it right. Someone from our support team will be contacting you shortly to help you get this resolved as soon as possible. Thank you!

Posted 4 years ago

“I wanted to try a subscription using a 50% off code but with the one click setup and no confirmation prompt, I was immediately charged the full price for one month with no option to undo.”

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Posted 4 years ago

“I'm really disappointed with the offering of the Kevin King course. I joined H10 specifically to learn about PPC and launching only to find out I have to have joined for 42 days or more. This should have been disclosed to me upfront. It's not a free course only part of it is offered with the 1 month's subscription and that part of the course is no use to me. So disappointed.”

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Posted 4 years ago

“Horrible customer support. Waiting for weeks on end for a reply or months for a solution to their profits tool. Very disappointed”

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Posted 4 years ago

Hey Tilen. We do our best to answer all your questions as soon as possible, so I am sorry to hear we haven't reached out to you yet. This is definitely not the norm. I have escalated your concerns with support. Thank you for reaching out.

Posted 4 years ago

“I have 5 or 6 ASINS that are not showing up in my United States products list. I would really like to get emails set up for these products ASAP.”

Helpful Report

Posted 4 years ago

Hey Carl! Thanks for reaching out. We can help you with that. Your Pro-Training videos in your member's area has videos that walk you through connecting your MSW token with Follow-Up. I recommend starting there. If you still need help, feel free to reach out to support at support@helium10.com.

Posted 4 years ago

“I'm very disapppointed. As per Helium suppurt team, this product doens't make searches in real time. It means that when you are looking for the good product on blackbox, your result may be 1 month or more old. It may take you on the wrong path and invest in the wrong product. Nothing is accurate ! very sad and doesn't woth the money.”

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Posted 4 years ago

“1. I can not use Helium 10 tools in the recent 2 months, they worked well in the beginning months, No Chinese after-sale service. I do not know if it is blocked as google by chinese government or not. I suggest you set Chinese server to work for Chinese customer. 2. I was told there is free training lesson. but failed to get.”

Helpful Report

Posted 4 years ago

Hey Tom. I am so sorry to hear about this, but we'll get to the bottom of it! Please send an email to our support team at support@heilum10.com so they can start investigating what is going on.

Posted 4 years ago

“I know that this is an excellent product however I've had issues with the limited access feature, pertaining to keyword searches. I understand that this product does not have a lot of competition at this time, however the price is too high. I cannot justify continuing to pay $600 / Yr as my company is new to this marketplace.”

Helpful Report

Posted 4 years ago

Hi Theresa, First off we want to thank you for your ongoing support and kind words. We take your feedback to heart and we strive to provide an affordable all-in-one solution for Amazon sellers.

Posted 4 years ago

“Profits feature doesn’t work for Europe. Lots of other glitches. Customer Support are not only unresponsive, but also don't respond to follow-up messages regarding the unresolved issues.”

Helpful Report

Posted 4 years ago

Hi, Steppenwolf. We're sorry that our support team hasn’t reached out to you yet—our mistake. Your issues are definitely a priority for us, so please let us make it right. Someone from our support team will be contacting you shortly to help you get this resolved as soon as possible. Thank you!

Posted 4 years ago

“I am really having issues on product reached, limited Exclude Keyword trying on the upcoming key search for new items very difficult with filter rules, maybe you could contact me to verify, do you have product reach group I could join, I would even pay for an hour for a remote video and screen sharing, THX”

Helpful Report

Posted 4 years ago

Hi Lana, Have you had a chance to watch our Keyword Research Workshop? It's over 2 hours of training specific to keyword research with Helium 10. Watch it here: https://pages.helium10.com/keywords-replay Also, I would highly recommend joining the Helium 10 Users Group on Facebook: https://www.facebook.com/groups/Helium10Users/

Posted 4 years ago

“necesitamos mas informacion en español y que habiliten la tienda de mexico”

Helpful Report

Posted 4 years ago

Por favor visite nuestro canal de YouTube. Estamos trabajando para agregar más tutoriales y contenido en español. Te recomendamos que revises esta lista de reproducción en español. https://www.youtube.com/playlist?list=PLZhJ7LRjHHEXTGkz19HuOpSC_06tn3mDx

Posted 4 years ago

“I enjoy using Helium 10, but i was removed from the facebook group, because once i posted about selling my amazon account. I was not aware that i cannot post any such things. I am a contributor of lot of valuable information in other groups, which is related to sourcing from India and Private label business. I used to get valuable information on Helium 10 group, but i was blocked. I insist to please take me back to the group. my facebook is https://www.facebook.com/verunrastogii”

Helpful Report

Posted 4 years ago

Hi Verun, Thank you for alerting us of this issue. We have our community rules in place to avoid spamming and unsolicited inquiries. You may not have been aware of our guidelines and moderating process. Our social media manager will be re-adding you to our group ASAP. Please feel free to reach out if you have any questions. We are happy to help and value your loyalty to Helium 10.

Posted 4 years ago

Helium 10 is rated 4.5 based on 1,265 reviews