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Hen Party Superstore Reviews

4.5 Rating 3,490 Reviews

87 %

of reviewers recommend Hen Party Superstore

Company Reviews

Product Reviews

4.5

Based on 3,490 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

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Hen Party Superstore 5 star review on 3rd February 2022

Hen Party Superstore 2 star review on 25th January 2022

Hen Party Superstore 5 star review on 25th August 2021

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Hen Party Superstore 5 star review on 21st August 2021

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Hen Party Superstore 5 star review on 22nd July 2021

Rebecca Spencer

Hen Party Superstore 5 star review on 22nd July 2021

Rebecca Spencer

90

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a bright pink feather boa which I wore over my dress and white cardigan. When I took it off it had left a pink stain on my cardigan and dress and the feathers came out really quickly and left a mess everywhere. Will be throwing the boa away.”

Posted 6 years ago

Good afternoon, I am very sorry to hear that the feather boa you received was not up to standard. Although these items are meant to be temporary party items rather than lifelong investments, this item should not have performed as you have mentioned, so I shall forward this issue on to our supplier. Did you report this to our Customer Service team? If you do experience any problems with any of our items, we recommend that you email support@henpartysuperstore.co.uk, and we shall look to rectify any problems as soon as possible. I hope that the action taken, stated in our email, is satisfactory. Kind regards, Sophie

Posted 6 years ago

“I ordered a bride horns pack etc, the wand was broken on arrival and the horn fell of the veil after an hour. Totally ruined the brides outfit”

Posted 6 years ago

Hi Hayley, I'm really sorry to hear that your item was damaged in transit. I have checked our system and unfortunately cannot see any messages from you. We recommend that you contact support@henpartysuperstore.co.uk if there is anything wrong with your order, we shall then gladly rectify the situation. I have issued a full refund for the damaged item but please let me know if there is anything else I can help with. Kind regards, Sophie

Posted 6 years ago

“I still haven't received anything yet and i ordered everything on July 5th. Never got a follow up email to say your delivery is on route. Disappointed i had to follow up with you. Replied to email order emails as well and they came back undelivered, then couldn't find the address to email you. Will update when i receive my order Nicola”

Posted 6 years ago

Hi Nicola, I'm really sorry to hear that your order has not yet arrived and that you have had problems contacting us. We have found that some email providers automatically filter our emails as spam, so please check your junk folder for your order and dispatch confirmation. A member of our support team has informed me that they spoke to you yesterday regarding the deliver. Please let us know if the order does not arrive this week and we shall rectify this for you. Kind regards, Sophie

Posted 6 years ago

“The box was damaged on arrival. It had a big hole in it. Not acceptable to give as a gift.”

Posted 6 years ago

Hi Anne, I'm really sorry to hear that your item was damaged during delivery. Please contact us on support@henpartysuperstore.co.uk and we shall look into this for you. Kind regards, Sophie

Posted 6 years ago

“No confirmation email, no enclosed returns slip. Would like to return but hassle to do so.”

Posted 6 years ago

Hi, I'm very sorry to see that you were not pleased with our service. To return an item to us, please send your item to us at: Hen Party Superstore Returns Unit 500 Queensway Business Park Hadley Park Telford TF1 7UL Please include a copy of your invoice or a note with your name and order number so that we can process your refund quickly. Kind regards, Sophie

Posted 6 years ago

“I ordered sashes and money came out of my account, recieved an email a few days later informing me they were sold out. They should of been advertised initially as sold out. I have recieved a refund in the meantime.”

Posted 6 years ago

“prompt delivery & pleased with the look of my angel wings. It's a shame lots of the feathers fell off while putting the wings on and proceeded to fall off throughout the party!”

Posted 6 years ago

“i ordered two badges and the wrong one came.”

Posted 6 years ago

“order went through ok however I then emailed to cancel order as hen party was cancelled n had no response whatsoever. so am now left with sashes I do not need”

Posted 7 years ago

“What a total nightmare. The order didn't arrive. Chased it and in their favour they apologised and said it would all be resent. 2 days later one item arrived, but nothing else. Contacted them again, appears only that item was reordered not the whole thing. Again, in their favour, they apologised again and said the items would be resent and would reach me the next day. Nothing arrived at work, which was the address I use for parcels. Got home to find a post office slip. It had been sent to my billing address, so I then had to go and pick the parcel up from a post Office Depot. Will. It be using this company again, and will. It recommend them to anyone.”

Posted 7 years ago

“All was excellent apart from the fact one of the tshirts received was for another hen party and no one is answering the phone or emailing back to correct this. I really hope my order is put right in the next week”

Posted 7 years ago

“I was refunded for items out of order but when box arrived I was left short of 2 other items which had not been sent. Then had to email to try sort this.”

Posted 7 years ago

“Paid for next day delivery, didn't get the items, had to call them for them to say oh they're are waiting for the medium shirts, all be it they came two days after that but their communication is vileeeee and the shirts didn't look black but more a dusty navy”

Posted 7 years ago

“One of the items I ordered was incorrect at delivery. I've rung at least twice a day since and it always goes through to voicemail immediately. I had a couple of return calls that I missed but when I rang back still no answer. There is no email address to correspond with and my hen party is a week today, looks like I'm going with an incomplete outfit!”

Posted 7 years ago

“The handcuffs arrived missing diamontes and part of the letters were missing on the crown but I didn't not have time to return or complain as they were needed for the hen party the following day.”

Posted 7 years ago

“Item is a load of rubbish. Not like the picture which looks quality”

Posted 7 years ago

“There was no follow up when I made my purchase. I was left to wonder whether my gift would arrive and in turn had to email the company myself. I received an email back with a picture to show the item had went through but nothing to say if it would be on time when I needed it or any justification as to why I had to follow this line of enquiry at all. The product was okay when it arrived, wasn't what I was expecting from the information given however I was happy with what I paid for it. Also came on time which was a major plus. I just felt the whole operation of it was a little shoddy. Probably wouldn't use them again.”

Posted 7 years ago

Hi Danielle, Your email confirmation was sent to the email address given, but it may of been fed through to the junk/spam folder. So I sent you an image of your order so you were able to see your order, including products and the status of the order. I apologies you feel you have not had a great experience. Kind Regards Lauren

Posted 7 years ago

“T shirt sizing is totally wrong..even using sizing guide on website to get correct size for ladies..far too skimpy! T-shirt quality poor.”

Posted 7 years ago

“I filled in the box for writing on the back and the order didn't go through I was disappointed as it is for a friends hen weekend”

Posted 7 years ago

Hi Sharon, I am sorry you are not happy with your order, as I explained via email, the boxes for back names were unfortunately not filled in when we received the order. We have offered for you to post the T-shirts back and we will have back names put on for you. Kind Regards Lauren

Posted 7 years ago

“It's ten days since I ordered. No delivery yet. Very disappointing”

Posted 7 years ago

Hi Sarah, I am aware you parcel has now arrived. Kind Regards Lauren Yorke Customer Relations Supervisor

Posted 7 years ago

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Hen Party Superstore is rated 4.5 based on 3,490 reviews