Hen Party Superstore Reviews

Name: Hen Party Superstore
Rating: 4.45

4.5 Rating 3,490 Reviews

87 %

of reviewers recommend Hen Party Superstore

4.5

Based on 3,490 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

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Hen Party Superstore 5 star review on 3rd February 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“size guide on website broken, sizes are incorrect”

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Posted 4 years ago

“I ordered an Indian costume and received a totally different one to which I ordered.”

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Posted 5 years ago

“I ordered on Monday 18th April despite saying it would arrive in 3 to 5 days it took just over a week for a very small order?!”

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Posted 5 years ago

“Lovely design on T-shirt can’t deny that. Looks lovely. But unfortunately I have an issue with sizing. I ordered a size L to go up a size from my usual size I go for. It’s arrived and it’s more of a really really really small Size M more of a small if I’m honest. I’m gonna have to try and seriously stretch it considering it can’t be sent back as it’s customised. Kind of disappointed😟”

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Posted 5 years ago

“Sorry but I am unable to write a good review. The item would have been fine but unfortunately the crown bit with bride to be was smashed to pieces due to not enough protective wrapping in the post. Complete waste of money!”

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Posted 5 years ago

Hi Maureen, Thank you for taking the time to tell us about your experience, and for contacting us directly via email regarding this issue. We endeavour to provide every customer with a great experience so we appreciate the opportunity to rectify the situation. As per our emails, we have since spoken to our dispatch team to ensure that all items are adequately packaged and have arranged a replacement tiara to be sent. Please do not hesitate to get in touch if there is anything else we can help with! Kind regards, Sophie Hen Party Superstore

Posted 5 years ago

“Would have been nice I guess but Royal Mail didn't deliver next day as paid for because a signature was required, had I known I could have made arrangements, so didn't have them for hen party”

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Posted 5 years ago

Hi Lorraine, Thank you for taking the time to review your experience with us. Royal Mail's Special Next Day Delivery Service does require a signature, so they would not have been able to deliver if nobody was in to sign for it. We find that the required signature service is beneficial as our customers can have peace of mind knowing that their orders have been received safely rather than left with an unknown neighbour. We do state on the Delivery Information page that Next Day Delivery requires a signature, although I am sorry if this was not clear to you. Since none of your items were made to order, you are welcome to return any unused items to us for a full refund. I hope you had a wonderful hen party. Kind regards, Sophie Hen Party Superstore

Posted 5 years ago

“I purchased the v neck ladies hen t shirt. The quality is good but it is very small and short. I'm a size 12 and ordered an XL for comfort. I'm going to have to wear a long vest underneath it.”

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Posted 5 years ago

Hi Claire, Thank you for taking the time to leave us a review. We are so pleased to hear that you were happy with the quality of your t-shirts, as we do pride ourselves on this. We offer a range of t-shirt styles to our customers, so we are sorry to hear that this particular t-shirt style wasn’t the best fit for you. Available online is a size guide for all of the t-shirt styles and sizes that we offer. In addition to this there is a short description of the t-shirt style, accurate measurements (length and chest) and an approximate UK size. We provide all of these details to help customers choose the right t-shirt for their desired size and fit, as unfortunately we are unable to accept exchanges or returns on our t-shirts/hoodies. Our V-Neck t-shirt is described as 'Girly and feminine with shaped side seams to enhance curves' with the length detailed on the size guide as ranging from 62cm (XS) to 67cm (2XL). Out of all of the t-shirt style on offer, for a longer length I would recommend to customers the Premium Unisex T-shirt. This t-shirt style offers a longer length on a high quality silky smooth premium t-shirt – the length ranges between 66cm (XS) to 80cm (2XL) on this t-shirt. We encourage all customers to check out our size guide provided, and also welcome all customers to get in touch with our support team for any questions that they may have about t-shirt styles and/or sizing. Our support team is available between 9:30am-4:30pm Monday to Friday, and can be contacted by emailing support@henpartysuperstore.co.uk Thank you again for taking the time to leave us a review, and we hope you have a fabulous hen party! Kind regards, Christina Customer Support Supervisor

Posted 5 years ago

“The sash looked great in Rose Gold but it broke before the night was out. Paid a lot for something that didn't last long”

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Posted 5 years ago

Hi Sarah, Thank you for taking the time to leave us a review and we are sorry to hear that the Ginger Ray sash ordered broke during your night out. The sash that you had purchased from us is from the Ginger Ray range and is made from paper. The paper sash is intended for use in a Bridal Party setting, rather than a traditional hens night out, due to the risk of breaking when dancing etc (made of paper). As an alternative option, we offer our own personalised sashes which are made from a thick satin ribbon, making the product more durable at only £3.47, a real bargain! We want all of our customers to be happy, and as we are really sorry that the paper sash broke before your hen night had finished, we have issued you a refund for the product. For any future issues, we do encourage all customers to contact us at support@henpartysuperstore.co.uk, as we are available between 9:30am-4:30pm Monday to Friday to resolve any issues. We would like to thank you again for taking the time to leave us a review, and we hope you had a great hen party! Kind regards, Christina Customer Support Supervisor

Posted 5 years ago

“Recently bought personalised hen party bags nowhere does it say online you have to stick each sticker on yourself - bought these thinking it would reduce time we don’t have to faf about.”

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Posted 5 years ago

Hi Rachel, Thank you for taking the time to leave us a review. After looking into your order, I can see that you have ordered our Bride Tribe personalised gift bags and stickers. Firstly, I would like to apologise that you were not aware that the product ordered included a gift bag and a separate sticker. The Bride Tribe gift bag is a new addition to our website, so please accept our apologies that the details were not updated correctly to ensure that customers are of the following: Gloss Bag: 20cm Width x 10cm Depth x 25cm Height Self adhesive sticker. Includes one bag and one sticker to apply at home. Secondly, I would like to thank you for bringing the above to our attention. We have now amended the product details so that they are complete with the above information. All of our personalised gift bags are sold with the gift bag and sticker to be applied at home, so we apologise for any inconvenience caused by this. I would like to thank you again for leaving a review, and we hope that you have/had a lovely hen party. Kind regards, Christina Customer Support Supervisor

Posted 5 years ago

“The dressing robes were fine for the slim girls the large just about touch side on me mob and the mog a little disappointed as the photos weren’t so good. Ecause of this. Maybe make a little more generously please. I paid for a gown I wouldn’t normally have purchased for one photo which had robe taken of our chest up.”

Hen Party Superstore 2 star review on 25th July 2018

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Posted 5 years ago

Hi Fay, Thank you for taking the time to leave us a review. Firstly I must say that you all look lovely, and I think the pictures look great so thank you for sharing those with us. Secondly I would like to apologies that the robes were slightly on the smaller size for some of the girls. The Team Bride robes that you have purchased are pre-packaged items that we sell, so we do not personally create these and therefore are unable to offer different sizes. The robes are generic, and therefore are returnable if in an unused condition and not worn. The sizing of the robe is detailed on the product page as a One Size robe, with an approximate UK size as between UK 6-16. So again, our apologies that these robes did not fit comfortably for the whole party. For any future purchases, we do offer a personalised robe which is available in a range of sizes, rather than the one size of the generic robe. The sizes range from a Small (UK 8) to 6XL (UK 24) in the personalised robes, which are also available online. I hope this information helps for any future purchases, and thank you again for getting in touch. We hope you had a fabulous Hen Party. Kind regards, Christina Customer Support Supervisor

Posted 5 years ago

“At checkout, your website stated to write your description exactly how you wanted it printed.... which I did. However when my top came through, it was not written as per my request. I stated Marbella - it came through as Marbs I typed LAURA all in capitals for the back - it came through Laura”

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Posted 5 years ago

“I have not received all of my items”

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Posted 5 years ago

“Sizes are not accurate”

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Posted 6 years ago

Hi Vickie, Thank you for taking the time to review your products and we apologise that you found that our sizing is not accurate. We provide a size guide online, with approx. UK sizes, in addition to accurate measurements of our different t-shirt sizes. If you do not think that your t-shirt matches to the measurements provided on our size guide, please do get in touch with our support team on: support@henpartysuperstore.co.uk We look forward to hearing from you and thank you again for taking the time to leave your feedback. Kind regards, Christina Customer Support Supervisor

Posted 6 years ago

“I'd originally ordered the gloss type bag, but I received an email the next day advising they were out of stock - why they were being advertised in the first place I don't know! However they did offer a replacement - which was the paper type bag which I thought would be fine. When it arrived I wondered where the rest of the bag was - it's tiny! I've basically paid £3/£4 for a bloody "here comes the bride" sticker. I bought a pack of 12 plain purple bags of amazon for the same price and these were a more generous size. Not overly happy but it will have to do!”

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Posted 6 years ago

Hi, Thank you for taking the time to provide feedback on your experience with us and the product that you have ordered. Please accept our apologies that you are not happy with the purple paper bag that was offered as a replacement to the purple gloss bag, in addition to the pink/white gloss bag currently available. Unfortunately due to the item being personalised, we are unable to remove purple gloss bags from our website, and so we do apologise for this. If you would like to return the unused paper bag, we will be happy to provide you with a refund for the cost of the paper bag (28p). The cost of the product purchased reflects the cost of the personalised sticker, plus the gift bag chosen. Please be aware that a refund of 50p was issued to you for the difference between the gloss bag originally chosen, to the paper bag that was sent as a replacement. If you would like to return the unused paper bag to us, please follow the steps shown under 'Easy Returns' on our website, and we will be happy to issue you a part refund. Thank you again for your feedback. Kind regards, Christina Customer Support Supervisor

Posted 6 years ago

“The product and delivery was great. Response to a question however was not so...”

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Posted 6 years ago

Hi Catherine, Thank you for taking the time to tell us about your experience with us. I'm pleased to hear that you were happy with your product and the delivery; we pride ourselves on our great range of personalised items and strive to dispatch all personalised orders within 24 hours of the order being placed. I'm very sorry that you felt our response to your query regarding your item was not satisfactory. If you would like to further discuss your query, please do not hesitate to contact us at support@henpartysuperstore.co.uk where we will do our utmost to answer any questions you have. We hope the bride has a wonderful hen party! Kind regards, Hen Party Superstore

Posted 6 years ago

“The hat arrived the packaging wasn't very good to protect the hat from being damaged it was creased on top and the sides .it might have been damaged in the post but sum carboard inside the hat might have prtected a little bit .sorry for bad review .”

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Posted 6 years ago

Hi Colin, Thank you for your feedback. Please accept our apologies that your order was damaged during transit. Our warehouse team usually dispatch hats within cardboard boxes, so I do apologise that this was not the case for your order. We ask all customers to contact us directly about any issues with their order, so if you would like to discuss this further, please contact us directly at support@henpartysuperstore.co.uk We look forward to hearing from you and please accept our apologies that your order was received damaged. Kind regards, Christina Customer Support Supervisor

Posted 6 years ago

“You have sent me the wrong ones .”

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Posted 6 years ago

Hi Lynn, Please accept my apologies for this error. I have chased this up with the supplier and the item you received is the updated version of the design you purchased. Unfortunately the old design is no longer available. Thank you for bringing this issue to our attention, we shall update the image as a priority. If you do not wish to keep the invites, please return them to us along with a copy of your invoice and we shall issue a full refund. If there is anything else I can help with, please contact me at support@henpartysuperstore.co.uk. Kind Regards, Sophie Hen Party Superstore

Posted 6 years ago

“Looked decent when on. But quality wasn’t very good. The clips that held the ears on to the headband must have been really weak as the ears continuously fell off when being worn.”

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Posted 6 years ago

Hi Sam, Thank you for reviewing one of our Bunny Ears Sets. We're very happy to hear that the set looked good on, we're sure you looked great! We understand that it is difficult to judge the quality of an item online, which is why we offer a 30 day return policy. For any future orders, if an item isn't quite what you were expecting or you've simply changed your mind, you are more than welcome to return the item to us provided it is unused and not personalised. If you have any questions, please contact us at support@henpartysuperstore.co.uk. Kind regards, Sophie

Posted 6 years ago

“Order came on time. But when I opened it i was very disappointed with the quality, the sashes were really cheap looking and very small, the veil looked so much better online and so did the bride to be badge, I'm returning these 3 items. I did how ever like the L plates and gift bags these were also not what I expected but they are fine. If your looking for a really tacky cheap hen do then this website is great!”

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Posted 6 years ago

Hi Zohi, Thank you for taking the time to write your review. I am very sorry to hear that you were disappointed with some of the items in your order. We understand that ordering online can be difficult as you are unable to get a feel for the products before buying, which is why we offer a 30 day returns policy. We shall look out for your returned items and shall process your refund as soon as possible. If there is anything we can help with, please contact us at support@henpartysuperstore.co.uk. Kind regards, Sophie Hen Party Superstore

Posted 6 years ago

“The parcel is taking its time coming it's been 12days since I Bought The item and it said it would come within 3-5days I'm still waiting”

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Posted 6 years ago

Hello, I'm really sorry to hear that your order still has not arrived. Please can you contact us at support@henpartysuperstore.co.uk with your order number so that we can look into this for you? Kind regards, Sophie Hen Party Superstore

Posted 6 years ago

Hen Party Superstore is rated 4.5 based on 3,490 reviews