HER Empire Reviews

Name: HER Empire
Address: 716, Newman Springs Road #249, 716, Newman Springs Road #249, Middletown Township
Rating: 4.43

4.4 Rating 207 Reviews

86 %

of reviewers recommend HER Empire

4.4

Based on 207 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Email:

lisette@her-empire.com

Location:

716, Newman Springs Road #249,
716, Newman Springs Road #249
Middletown Township
07738

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HER Empire 5 star review on 28th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast shipping and nice dress”

HER Empire 5 star review on 1st May 2023

Helpful Report

Posted 2 years ago

“The items are adorable. Usps dropped the ball on the long delivery process.”

Helpful Report

Posted 3 months ago

We completely understand your frustration, and we sincerely apologize for the delay. Unfortunately, once your package leaves our facility and is in the hands of USPS, we have no control over the shipping process. Upon tracking your order, USPS has issued the following update regarding potential delays: "Alert: Winter storms in the Midwest through the Northeast and wildfires and emergency events in the Los Angeles metro area may delay final delivery of your mail and packages." We truly wish we could speed up the process, but unfortunately, weather-related delays are beyond our control. Please keep an eye on your tracking updates, and if your package doesn’t arrive soon, feel free to reach out, and we’ll do our best to assist you. Thank you for your patience and understanding! ❤️

Posted 3 months ago

“I’m so glad I found this boutique. The quality, shipping speed and everything had been 10/10!”

Helpful Report

Posted 4 months ago

Hi Emily, Thank you for your wonderful 5-star review! Your support means everything to us, and we look forward to seeing you back for more fabulous finds! Best, The HER Empire Team

Posted 3 months ago

“The clothes although beautiful run very very small and unfortunately, I was not able to exchange any of the three dresses that I purchased. Now I am out $93.00. I will not buy again.”

Helpful Report

Posted 4 months ago

Thank you for your feedback. We’re sorry to hear the sizing didn’t work out for you. Our sizes are true to size, but we understand fit can vary from person to person. Since our merchandise was discounted by 80%, all sales are final, as stated in our policy. We always recommend checking the size guide before purchasing to ensure the best fit.

Posted 3 months ago

“I ordered a two-piece sequin skirt set on final sale. The main reason I ordered it is because it said it was fully lined. It arrived and was not lined at all and was extremely itchy and uncomfortable which is why I would never order that type of garment unlined! I immediately reached out to the company and ask that they accept a refund under these circumstances, that the item was misrepresented on their description on their website. They refused because it was final sale. I now notice they have removed the term fully lined from the description. I think that was an awful thing for them to have done. They lost a customer that has ordered before and should have issued a return given they had incorrect information on the website. Not very professional!”

Helpful Report

Posted 4 months ago

Thank you for your feedback. We strive to make our policies as clear as possible to avoid any confusion. As noted on the product page and our home page, items discounted by 70% are final sale and not eligible for return or exchange. We truly value your support and appreciate your understanding of our policies. If you have any further questions or need assistance, please don’t hesitate to reach out to us at customercare@her-empire.com.

Posted 4 months ago

“Very cute clothing but sizing is wayyyyy off. All items should have been labeled a size smaller”

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Posted 4 months ago

“Great quality of clothing, excellent customer service, beautiful selections.”

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Posted 4 months ago

“Lisette is wonderful and an excellent fashion resource w HER. The line and accessories are all Great! I look forward to the next collection each season.”

Helpful Report

Posted 5 months ago

Hi Marilyn, Thank you for your amazing 5-star review! We can't wait to share the next collection with you—stay tuned for more fabulous pieces! Warm regards, The HER Empire Team

Posted 5 months ago

“I order often and love every piece i’ve ordered”

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Posted 6 months ago

Hi Kim, Thank you for your lovely 5-star review! We're thrilled to hear that you love every piece you’ve ordered. Your support means the world to us, and we can't wait to have you back for more fabulous finds! Best, The HER Empire Team

Posted 5 months ago

“Another fashion hit from HerEmpire ❤️ I love the quality, I love that the styles are on point yet unique and always stand out, and it’s some of the fastest hassle free delivery out there 🙌”

Helpful Report

Posted 6 months ago

Hi Carmen, Thank you for your fantastic 5-star review! We appreciate your support and can't wait to bring you more fashion hits soon! Warm wishes, The HER Empire Team

Posted 5 months ago

“Fast shipping and the packaging is adorable... Every piece is made with exceptional quality and fits me well! This was my 2nd order from HER Empire and she delivers every time!”

Helpful Report

Posted 6 months ago

Hi Diane, Thank you so much for your wonderful 5-star review! It's fantastic to hear that every piece fits you well and meets your expectations. We're honored to have you as a returning customer and look forward to delighting you with more quality pieces in the future! Best, The HER Empire Team

Posted 5 months ago

“I ordered a dress for a wedding amongst other things.The quality of the dress was amazing and very comfortable. Received many compliments. Beautiful clothing and accessories. Prices are great and always receive emails for discounts. Fast shipping. Great customer service. Highly recommend”

Helpful Report

Posted 7 months ago

Hi Victoria, Thank you so much for your amazing 5-star review! We're so happy to hear that you loved the quality and comfort of the dress. It's wonderful to know you received so many compliments—there's truly nothing better! We pride ourselves on offering beautiful clothing and great prices, and it makes us so happy to hear you appreciate our discounts and fast shipping. Your kind words about our customer service mean a lot to us! We sincerely appreciate your recommendation and can’t wait to see you back at HER Empire soon! xxx, The HER Empire Team

Posted 7 months ago

“Absolutely love my recent purchase and I love how great the customer service is ! This is my favorite place to buy my outfits .”

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Posted 7 months ago

Thank you so much for your wonderful 5-star review! We are so happy to hear we are your favorite place to shop, and we can’t wait to see you back at HER Empire soon for more amazing finds! Cheers, The HER Empire Team

Posted 7 months ago

“Absolutely love everything. The jeans are so soft and fit perfectly. The peplum top is so cute and I love the color. The jean skirt is super cute and can be dressed up or down. All fits are true to size. I will definetley be purchasing from here again:-)”

Helpful Report

Posted 8 months ago

Dear Stacy,Thank you so much for your fantastic 5-star rating of HER Empire! We sincerely appreciate your kind words. xx

Posted 8 months ago

“The size chart was not accurate so the clothes when I received them were actually too big even though I had here to the exact measurements provided on the sizing on the website. Unfortunately, a few of the items I could not return because they were final sales so I’m stuck with these dresses that I can’t even wear or use”

Helpful Report

Posted 8 months ago

Hi Martha, Thank you for sharing your feedback with us. We’re truly sorry to hear that your recent purchase didn’t meet your expectations regarding sizing. We understand how frustrating it can be when items don't fit as expected. While we strive to ensure our size chart is as accurate as possible, we recognize that fit can vary depending on individual body types. We appreciate your input and will take it into consideration for future product descriptions. Regarding the final sale items, as mentioned on both the product description in bold red and our return policy, final sale items cannot be returned. We encourage all customers to review our return policy before completing their purchase to avoid any misunderstandings. You can view the full details of our return policy here: https://www.her-empire.com/pages/returns. We genuinely value your business and hope this experience doesn’t deter you from shopping with us in the future. If there’s anything else we can do to assist, please feel free to reach out to our customer service team.

Posted 8 months ago

“I love the dresses. I have purchased 2 and they are exactly as advertised. I can’t wait to wear them for upcoming events!”

Helpful Report

Posted 8 months ago

Hi Susan, Thank you so much for your kind words! We’re thrilled to hear that you love the dresses and that they are exactly what you expected. Knowing you’re excited to wear them for your upcoming events makes us so happy! We can’t wait to see how stunning you look in them. Feel free to tag us on social media — we'd love to feature your fabulous looks! Thanks again for choosing HER Empire, and we look forward to serving you again soon. xxx, The HER Empire Team

Posted 8 months ago

“High quality clothing, everything fits perfectly!”

Helpful Report

Posted 9 months ago

Dear Susel, We truly appreciate your support and are thrilled to hear that you are satisfied with our products. High quality clothing is our utmost priority, and we're delighted to know that everything fits perfectly for you. Once again, thank you for your wonderful review. We hope to continue providing you with exceptional clothing and service in the future. xx

Posted 8 months ago

“I bought a summer dress for my wife for summer dinners. She absolutely loved it. Lisette was as always super helpful. I will be using her again for gifts for my wife”

Helpful Report

Posted 11 months ago

Tom, Thank you so much for taking the time to leave us a 5-star rating for HER Empire! We greatly appreciate your feedback and are happy to hear that you and your wife loved the dress you purchased for her. We are thrilled to have been able to help you find the perfect gift for your wife, and we look forward to serving you again in the future for any other gifts you may need. Once again, thank you for choosing HER Empire and for sharing your positive experience with us! Best, Lisette

Posted 10 months ago

“I ordered this dress and was kinda apprehensive to be honest because I’ve never ordered from them before and it was for my bridal shower. I’m so glad it did!!! The dress was perfect and everyone loved it!”

Helpful Report

Posted 1 year ago

Dear Miesha, Thank you so much for giving our Astella Mini Dress a five-star rating! You look absolutely stunning!! We truly appreciate your feedback and are delighted to hear that you loved the dress for your bridal shower. We understand that ordering from a new company can be apprehensive, but we're thrilled to have exceeded your expectations. If you have any more special occasions coming up or if there's anything else we can assist you with in the future, please don't hesitate to let us know. We look forward to serving you again! Best regards, Lisette

Posted 1 year ago

“Dress is very pretty; however, there was a shipping issue resulting in a delay. Please review tracking history to see events”

Helpful Report

Posted 1 year ago

Thank you for your review and bringing this to our attention. We sincerely apologize for any inconvenience you experienced due to the delay in receiving your order. As per our shipping policy, all orders are processed within 2 business days from the time of purchase. We can confirm that your order was indeed placed on April 9 and promptly shipped out from our warehouse on April 11. Once the package is in the hands of USPS, any delays that occur are unfortunately beyond our control. We understand how frustrating this can be, and we empathize with your situation. However, we're thrilled to hear that you're pleased with your dress despite the delay. Your satisfaction is incredibly important to us, and we're here to assist you with any further concerns or questions you may have. Thank you for your understanding and patience in this matter. Should you require any assistance in the future, please don't hesitate to reach out to us.

Posted 1 year ago

“The dress arrived sooner than I thought it would which was amazing!”

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Posted 1 year ago

Hi Mia, thank you so much for such a kind review! We are so happy to hear you enjoyed your experience with us and we cannot wait to assist you again in the future! xx

Posted 1 year ago

HER Empire is rated 4.4 based on 207 reviews