Name: HER Empire
Address: 716, Newman Springs Road #249, 716, Newman Springs Road #249, Middletown Township
Rating: 4.43

“Great customer service, fast shipping, high quality dress. Only negative is some of the pictures showed the dress a baby blue colour however the dress arrived more greeny blue, still gorgeous, got lots of compliments. Happy I sized down. Overall very happy!”

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Posted 2 years ago

Hi, thanks so much for the 5-star review of our Dress! We appreciate you going out of your way to share your experience with this product and for your feedback!

Posted 2 years ago

“Dress fits true to size and looks exactly like the photos! I will definitely purchase more 💕”

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Posted 2 years ago

Thank you so much for your kind review! :) We are so happy to hear you love your purchase with us xx

Posted 2 years ago

“The dress is adjustable and the perfect color. I got so many compliments!”

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Posted 3 years ago

Hi lovely, thanks so much for the 5 star review of our Dress! We appreciate you going out of your way to share your experience with this product!

Posted 2 years ago

“I loved my dress it fit perfectly”

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Posted 3 years ago

Hi Sienna, thanks so much for the 5 star review of our Dress! We appreciate you going out of your way to share your experience with this product!

Posted 3 years ago

“I love all of the dresses I have ordered from HER Empire! I ordered the Miranda Dress and I will be wearing it to my University Convocation in a couple weeks!”

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Posted 3 years ago

Hi Natalie, thanks so much for the 5 star review of our Dresses! We're so happy to hear you loved the Miranda Dress to wear for your special occasion xx

Posted 3 years ago

“Unfortunately the dress I ordered for my engagement party came with a tear in the front :( which I was a bummer because it was my only option with such short notice otherwise the shipping was very fast!”

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Posted 3 years ago

Hi Paris, We are so sorry to hear that has happened! All items are quality checked before dispatch so we are so sorry if this was accidentally missed. We also haven't heard from you via our email so we had no idea you had received a dress from us in this condition! If we were contacted by you upon delivery we would have worked to resolve this issue asap for you! Kindly please email an image of the fault you have experienced to our customer care team via customercare@her-empire.com and we will get back to you via there regarding this issue. Once again we are very sorry to read this has happened and is an extremely rare occurrence. We will do our best to resolve this asap once you have emailed us!

Posted 3 years ago

“Great quality and fast shipping! Love it:)”

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Posted 3 years ago

Hi Elisabeth, thanks so much for the 5 star review! We appreciate you going out of your way to share your experience with this us!

Posted 3 years ago

“Fantastic communication when a return was required and products are of high quality”

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Posted 3 years ago

Hi Jasmine, thanks so much for the 5 star review of our company! We appreciate you going out of your way to share your experience with us!

Posted 3 years ago

“The dress is very beautiful and it has a great quality, really liking the material, so I‘m happy with it! One thing I‘d like to critizise is the high prize for shipping and that there was no information about the custom duties which were really expensive!! All together I paid nearly 100€ for one dress….”

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Posted 3 years ago

Thank you so much for your kind review! We are so sorry to hear about the customs duties you experienced. We do state on our shipping page - - Customs or Import charges MAY be required upon delivery. Please note that HER Empire is NOT responsible for covering these costs. - Shipments may be subject to import taxes, duties and customs fees that are levied once the package reaches the country of destination, and are the responsibility of the recipient. This shipping information is accessible to all customers prior to placing an order with us so we do try our best to inform customers there may be additional charges. These customs charges, unfortunately, vary from country to country so we don't have much control or information on these as it differs depending on each order value and delivery destination etc. However, we completely understand your feedback and feel terrible you experienced this! We do hope we can improve our services in the future as we grow to hopefully help with shipping costs the future for our international customers in Canada and Europe, especially who seem to be most impacted by these additional customs charges. Thank you so much again for supporting our business and taking the time to provide your feedback. We appreciate your support and kindness so much and hope to improve our services for you in the future so you can continue to enjoy our dresses Xx

Posted 3 years ago

“I love my purchase and the dress came super fast which I was a little worried about it getting here in time but it only took a couple days. Thank you so much!”

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Posted 3 years ago

Hi lovely, thanks so much for the 5 star review! We're so happy to hear you were pleased with your experience with us xx

Posted 3 years ago

“Will order again for sure! It’s been hard to find online websites that cater good quality, cute clothes that also come in a real size XS!”

HER Empire 5 star review on 23rd April 2022

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Posted 3 years ago

Hi Megan, thanks so much for the 5 star review of our Kirsty Dress! We appreciate you going out of your way to share your experience with this product!

Posted 3 years ago

“the dress is beautiful and well made! Going to be my graduation dress.”

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Posted 3 years ago

Hi lovely, thanks so much for the 5 star review of our Dress! We can't wait to see you style this Dress for your special occassion!

Posted 3 years ago

“Great speed with postage! Always great customer service”

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Posted 3 years ago

Hi Nicole, thanks so much for the 5 star review of our business! We're so happy to hear you had a great experience xx

Posted 3 years ago

“I ordered 2 dresses for a friends bridal shower and rehearsal dinner and when I say I am IN LOVE with one of the dresses, I mean it. I am obsessed with it and am so excited to wear it!! Everything with my order was amazing, shipping, speed, quality of dresses, etc. will definitely order from them again”

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Posted 3 years ago

Hi Gretchen, thanks so much for the 5 star review of our Dresses and business! We appreciate you going out of your way to share your experience with us!

Posted 3 years ago

“Literally my favourite dresses I have ever owed !! Obsessed can’t wait to order more in the future !!”

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Posted 3 years ago

Hi Alisa, thanks so much for the 5 star review! We appreciate you going out of your way to share your experience with this product!

Posted 3 years ago

“Got my dress so fast and it is so pretty!! Looks exactly like the pictures and i’m obsessed!! Will definitely shop here again!”

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Posted 3 years ago

Hi lovely, thanks so much for the 5 star review! We appreciate you going out of your way to share your experience with us

Posted 3 years ago

“Such a good experience! I bought the Tara dress! It is absolute adorable! I do wish it had adjustable straps as I had to sew the straps shorter, but I got express shipping & it came the next day!!!”

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Posted 3 years ago

Hi Grace, thanks so much for the 5 star review of our Tara Dress! We're so happy to hear you loved it xx

Posted 3 years ago

“I reached out to customer care because the dress I received was completely off the measurements guide and the top half of the dress the sides came out to my arms rather then just covering the chest area. I was told that the dress isn’t faulty and I should chat to them next time to check ‘correct measurements’ like it was my fault. The waist tie also doesn’t stay like it does in the picture once you’ve tied it because it’s sheer material it just bunches up.”

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Posted 3 years ago

We are so sorry to hear you are unhappy with your purchase. We do make sure all customer complaints are fairly assessed. Unfortunately this came down to an incorrect fit return rather than eligible for a faulty return. We do state that measurements on the sizing guide are to be treated as a guide only as sizing can vary style to style due to different dress shapes and materials used. We do also state the style to be a larger fit on the product page and to size down for this style. We definitely are not implying this is the customer's fault but we do encourage customers to reach out prior to placing an order if unsure of sizing as this significantly reduces the risk of needing to return. We hope to improve our services in the future and are very sorry again for any inconvenience caused.

Posted 3 years ago

“I reached out to customer care because the dress I received was completely off the measurements guide and the top half of the dress the sides came out to my arms rather then just covering the chest area. I was told that the dress isn’t faulty and I should chat to them next time to check ‘correct measurements’ like it was my fault. The waist tie also doesn’t stay like it does in the picture once you’ve tied it because it’s sheer material it just bunches up.”

Helpful Report

Posted 3 years ago

We are so sorry to hear you are unhappy with your purchase. We do make sure all customer complaints are fairly assessed. Unfortunately this came down to an incorrect fit return rather than eligible for a faulty return. We do state that measurements on the sizing guide are to be treated as a guide only as sizing can vary style to style due to different dress shapes and materials used. We do also state the style to be a larger fit on the product page and to size down for this style. We definitely are not implying this is the customer's fault but we do encourage customers to reach out prior to placing an order if unsure of sizing as this significantly reduces the risk of needing to return. We hope to improve our services in the future and are very sorry again for any inconvenience caused.

Posted 3 years ago

“Love love love my purchase! Dress was true to size and fast shipping too 💕”

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Posted 3 years ago

Hi Melissa, thanks so much for taking the time to share your review! We are so glad to hear you loved your dress! xx

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

HER Empire Reviews