“Just read a review and sounds like similar experiences to myself and had to add my two stars. Don’t have to many issues with items being collected or delivered unless it’s something I have sent which has been lost or damaged and both of these have happened to me in last few weeks. So the biggest gripe is how do you deal with that and how difficult it’s made for you to claim as the so called customer service is just appalling or question does it exist. The so called help pages tell you nothing and the online chat system affectionate known as HOLLY a is about as useful as a turd or maybe a turd is more helpful. This pathetic system can only reply to certain questions and is unable to tell you why a parcel is 5 days overdue or why some idiot has dropped it or what you have to do to get the insurance that you have paid for. From here it’s a min 45 minutes wait or longer on the telephone where if your lucky a person who understands your frustration will help you but don’t hold your breath. So I am waiting for an insurance payment and been told it’s 28 days to process and would question why it takes so long especially when you have paid for it and had to pay back the person who’s parcel was dropped. So few days to go for the insurance to be paid and if no money strait to trading standards and small claims court as have no intentions of calling them or chasing this up any further. Back to parcelforce for me who might be more expensive but much more professional.”
