“Hermes have had a lot of bad press this past week but I have to say that the service in Torrington is excellent. The drivers are polite and helpful and deliveries are normally on time.”
“Based on my experience with the same Hermes delivery man for the past couple of years, I’d like to give 10 stars!! Chris delivers in the NG17 area and he’s a star!! A real credit to Hermes. It’s thanks to Chris that I think Hermes is brilliant. Unfortunately, for most of us, our view of these companies is often down to 1 or 2 people, that’s not always a good thing.”
“where I live we have a fantastic delivery driver called Steve , unfortunately he is off having an operation at the minute and the stand in drivers have not been as good.
My 5 stars is for Steve, I wish more delivery drivers were like him!”
“I asked Hermes to deliver my parcel to my neighbour, which they confirmed by email. But the courier, on finding us to be out, just threw it over our garden gate and left it in the rain. The package contained my wife’s new spectacles from Vision Express. It is impossible to contact Hermes other than via their digital assistant (Holly) which is an absolute joke. Vision Express need to review their partnership with this awful company. Their couriers are on zero hours contracts with unrealistic targets to meet.”
“I had a problem with a parcel being sent by Sports Direct. The Hermes staff in Tyneside did so much to try and resolve my problem. Thanks Sam, Kevin and Angus.”
“Russell at Bridgewater depot you are an absolute star. My parcel was due to be returned to sender due to closure of Argos during Covid 19
Russell retrieved this parcel and had it delivered to my home address the same day. This was a fantastic gesture as the parcel contained a medical nebuliser I'll never forget you kindness and belief in Hermes courier service”
