Hervia Reviews

Name: Hervia
Address: 2nd Floor, Rational House, 64 Bridge Street, Manchester
Rating: 4.44

4.4 Rating 790 Reviews

87 %

of reviewers recommend Hervia

Company Reviews

Questions

Metrics

4.4

Based on 790 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

+44 161 835 2288

Email:

customerservices@hervia.com

Location:

2nd Floor, Rational House, 64 Bridge Street
Manchester
M3 3BN

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Giulio Santangelo

Kam Hung Chan

Hervia 4 star review on 22nd October 2016

William Chan

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Be careful to shop with this shop, because the customer service always find a stupid excuse and refuse to be responsible for their mistake. My wife bought a top from Hervia, and Hervia sent a wrong size, so my wife contacted Hervia. But Hervia refused to arrang their own pick-up service ( we are living in Australia) and they asked my wife to pay for the postage because they need to confirm that is wrong size. Two months later Hervia replied after our several emails saying they can only refund 30pounds for the postage instead of AUD$86.20 the amount we paid to post office! I do not understand why they need me to email the postage invoice if they could not refund it? And why nobody told us when we post the item?”

Helpful Report

Posted 8 years ago

Hello Richard, As discussed with your wife in email, we have had a staff change recently and your previous emails had been missed. However, these have now been picked up and we aim to get this situation resolved for you as quickly as possible. Kind Regards Hervia Customer Service Team

Posted 8 years ago

“Found everything to be ok”

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Posted 8 years ago

“Quick delivery Got what I saw and purchased”

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Posted 8 years ago

“I was very pleased with the shopping experience that I had with Hervia and what I appreciated the most was the fast shippment of the order.”

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Posted 8 years ago

“Thank you for my goods. It was easy to order online and the delivery was prompt.”

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Posted 8 years ago

“Prompt service!”

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Posted 8 years ago

“good??”

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Posted 8 years ago

“Great selection of garments and brands, very good deals!”

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Posted 8 years ago

“Good customer service, friendly and prompt. Thanks”

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Posted 8 years ago

“Quick shipment and easy checkout. My only comment would be the return policy and not being able to receive full return and not only store credit.”

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Posted 8 years ago

“greatest online shopping experience, superfast shipping service provided!!”

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Posted 8 years ago

“Everything was really good. The package arrived on time and I am really satisfied. Greetings, Manuel García”

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Posted 8 years ago

“Very good online experience, very good checkout process and a lot of interesting products for men. Will buy again!”

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Posted 8 years ago

“Order from the Hervia website from across the other side of the world. Was impressed that they double checked that my purchase was a real purchase from another country. But even more impressed with the quick shipping!”

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Posted 8 years ago

“Excellent customer service, prices and very fast shipping. My Bao Bao Issey Miyake Tote was well packaged and received in perfect condition.”

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Posted 8 years ago

“Very comfortable, true size. Highly recommended!!”

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Posted 8 years ago

“Very fast delivery to Germany! And one of the best services I have ever seen!”

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Posted 8 years ago

“Prompt delivery. Great service and couldn't find the garment anywhere else.”

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Posted 8 years ago

“I'm very happy: top quality, made in Italy product, super fast shipping, good price, excellent communication. The best.”

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Posted 8 years ago

“Although I had to return the item I bought but you couldn't fault the customer service I received and the refund was extremely quick I will buy from this company again”

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Posted 8 years ago

Hervia is rated 4.4 based on 790 reviews