“HiFi Corporation, do jot understand why consumer is not taking the complaint serious, these people take money do not correspondence with us after taking our money online.... never delivered. There complaint department also do not help. How can Hifi corp do online sales and the way customer is handled.
They refuse answer emails, order show paid an deliver...then you hear it is a mistake will refund m No communication for refund. Pathetic services... sorry you don't trust any online services. Money making shop, 500437219.”
“I have to agree with previous reviews, hifi corp is pathetic, and this from delivering the following day a year or so back, to now over 2 weeks to deliver. Funny thing is, Aramex has climbed on the bandwagon apparently and this is probably since complaints have escalated. The reason why I have my own courier account, to detract business from aramex and fastway as they are both bad excuses for delivery service and bring frustration to consumers. Unfortunately any supplier will be dragged through the mud, and some even have closed as a result of association with bad couriers.”
“Comment: wd: Complaint # 9000243395 Order Nr #500423310
Good day Mr Peter Griffiths,
It's with great disappointment that I'm escalating to you.
I have received no feedback after 17 calls nor assistance with regards to my order placed and paid for more than a week ago.
Reasons for non-delivery from your customer service centre.
1. Order not yet received for delivery yet it was handed over on the 5th of April 2022.
2. Invoice was lost when freight was received from Polokwane.
3. Freight was already delivered. Why would I call and ask where the stock is if I have already received my stuff???
4. We have escalated to Senior Management and they are not responding to our query.
5. We can't give you feedback or track the delivery if Senior Management do not respond to our request to assist.
6. JD is not responsible for Aramex the courier and deliveries if we hand freight it's no longer JD's stock.
I need to understand what is happening here. You have my money I want my goods. Hanging up the phone on me when you hear it's my voice following up yet again is unacceptable.”
“Bought a TV online from HI-FI, 12 days later still no delivery and no one in customer service able to assist with what the actual delay/problem is, seems like it will be a long wait by the time they figure out what the issue is.”
“Rethabile Metane at Hifi Corp Mall of Africa, did a great job and went over the scope of duty to make sure that i was helped in a respectable and timely manner. Good service indeed.”
“Placed the order the 10th and received it today the 16th in a good condition. When I called to find out the ETA the lady who assisted me was very helpful and nice.”
“I bought a washing machine online. When the machine was taken off the courier truck, water was running out of this brand new unit. Obviously I refused to let the unit into my house. Hifi Corp are now try to cheat me with a story of the unit was tested and that is why there is water in it. What a lie (bu44$h1t story). They think I am an idiot. It is obviously a previously returned unit they fixed and now trying to sell me as a brand new unit. I still do not have a washing machine and they have my money. Now I am forced to pay a luandromat to do my washing.
My online complaint ref no is 9000235971”
“Bad service at HIFICORP Wonderpark, nearly got SCAMMED by their STAFF, I wouldn't recommend anyone to go there it's not SAFE, atleast one of their staff assisted me when I noticed that there's something dodgy, the rest of them gave me evil eyes for not going through with their dodgy plans.”
“WORST ONLINE EXPERIENCE I'VE EVER HAD. If u're planning to purchase anything @ Hifi corp, please do not do it online. I bought a fridge online on the black Friday special on the 26th of November, received a msg on the same day saying my fridge will be delivered on the 29th of November. It wasn't delivered. Got another 1 saying it will be delivered on 03 Dec, again never delivered. I made countless calls to them. At some point my order was "on the way" and eventually "my issue was being handled and was escalated to management". On Dec 22 I get a call from 1 of their agents saying they don't have that specific fridge in stock, they offered another 1. I finally got my fridge on the 28th of December. I don't know why their system does not pick up items that are not in stock because this is not the 1st time I purchased something only to be told it's out of stock. The only difference is they called and told me the 1st time, instead of lying for a whole month. Their customer service is the worst.”
“I will never recommend anyone to buy at Hifi Corp. Bought an item on 25th November and expected a delivery from 3 to 6 days. It's been 22 days now and there's nothing. I even launched a complaint on the 2nd December. Still nothing. Every time I phone, the agents send an email. Like there's literally more than 10 calls I made. No feedback, no product”
“I bought an F1 activity wrist band tracker online, it dosent pair with recommended apps. I have tried calling baywest shop that sent it to me but no one is picking up. Emails have gone unanswered. This is my 4th review now still no help. What must I do as your client”
“Sold me faulty sports watch online . Not answering my emails and calls. Watch is sitting at home 4 months later. Watch does not pair to recommend app. I feel robbed”
“Still waiting to resolve my issue with receiving 2nd hand goods. The warehouse promised to exchange but a week later I'm still waiting. Phoning is a complete waste of time as noone answers when transferred to "the correct department". Then I'm told by the receptionist she will find out and call me back. - still waiting. So sick and tired of wasting my time and money with this lot of couldn't cate less employees.
Tried to get through to management - mission impossible.”
“Hifi is the worst company ever when it comes to customer service. The staff at Clearwater mall is unhelpful andnd everyone does their own thing. I went there 2 days jn a row and nobody called help just said come tomorrow. I eventually went to cresta where they assisted but had system issues for over an hour and stay left with no help. I'm still waiting for them to call me back”
“Het al n week terug n tv gekoop en betaal, elke keer wat ons bel gooi hulle die foon in ons oor neer!!! Vandag bel hul na 6 dae en sê sorry hulle kan dit nie meer deliver nie ons is te vêr. Ons gee toe n adres Nader aan hulle, nie lank sê hulle vir ons hulle het nerens meer in stock van die tv's nie. Swakste diens ooit. Ek sal in my lewe JULLE NOOIT weer ondersteun nie!!!!!”
