“Frustrated Customer Alert 🚨
I’m extremely disappointed with the service I’ve received from HiFi Corp. I purchased a Toshiba TV on 5 December 2024, and after waiting over a week, it was finally delivered on 13 December—with a broken screen!
I immediately lodged a complaint and was given a reference number, but since then, it’s been total silence. No updates, no clarity on next steps, and no resolution in sight.
This lack of communication and accountability is unacceptable. As a customer, I’m entitled to a product that’s in good condition, or a refund, under the Consumer Protection Act. I’ve been patient, but this issue needs to be resolved NOW.
HiFi Corp, do better. When can I expect my TV to be replaced or my money refunded?
#CustomerServiceFail #HiFiCorp #ConsumerRights #DisappointedCustomer”
“Sharon from Hi-fi Corp Francistown Galo Mall was exceptional with her service, she gave a detailed description of what i was looking for at that time. The next time um buying my home appliance for sure it will be with her assistance. She will be one of your great personnel to be in your company. I was really happy with the service keep it up.”
“I had a fridge delivered on Monday, 9th December 2024. On opening the packing we noticed that there was damage on the side. I logged a complaint the same day. It has now been a week since the delivery/complaint was made and to date not one person has bothered to contact me in any way to provide any sort of feedback or advise on replacement. When you call customer care, the phone just rings and rings without answer. It is absolutely useles. On the online chat service, all they keep saying is: "it has been escalated." This is really the worst after sales service I have ever received. What a shame on you. Absolutely pathetic and unacceptable service from Hi-Fi Corporation.”
“Never trust HiFi Corp Online to deliver or even answer you calls, chats, emails. Parcel never arrives, then you have to fight to get your money back.”
“I was in your new store at Trade Route Mall. Your sales person think his name was Sabiyso. Gave me excellent service.!! Pleasant friendly and very helpful. Knows his product!!”
“I have received the worst customer service at the Cresta branch. I bought a fridge on a Thursday and I was told it would be delivered by Saturday. I called on Sunday to enquire about it and I was told I would definitely get it on Monday, today. I just called the store and I was told they can only deliver it tomorrow. I have no idea if this fridge will be delivered or not. I have paid for the delivery. I honestly encourage others to not bother buying anything here.”
