“I have had no help with my complaint and am now having no choice but to escalate it to the CGSO. Just so sorry I trusted Hifi Corporation.
Dear Sir/Madam, I am writing to formally lodge a complaint regarding the extremely poor service I have received from your [Branch Name] branch, relating to a Packard Bell T10 10.1" Full HD 64GB LTE tablet purchased in December 2024 at a cost of R2,499.00. In June 2025, the tablet stopped charging completely. I returned it to the store where I was informed it might be the charging block and was told it would be sent in for assessment. I was also told not to call, as I would be contacted once the repair was complete. After more than two months with no communication, I contacted the store at the end of August, only to be told that my contact number had been recorded incorrectly and that the device was supposedly repaired. Upon collecting the tablet, I noticed the issue on the job card was inaccurately logged as “charging slowly” — a complete misrepresentation, as the device was not charging at all. Despite being told it was repaired, the tablet still had the exact same issue. I returned to the store the next day and raised the matter with the store manager. The interaction that followed was both unprofessional and dismissive — I was questioned about where the charger broke, and the implication seemed to be that I was at fault for the damage. I was also told that the issue may have arisen because I didn’t use the original (broken) charger — a frankly absurd suggestion. I was assured a follow-up call on Monday, 2 September 2025, but that call never came. On 5 September, I phoned the store myself and was informed that the repair company hadn’t even collected the tablet yet. This level of incompetence, lack of accountability, and disregard for customers is completely unacceptable. The failure to repair or replace a faulty product within a reasonable time (especially after more than 2 months) is a clear violation of the Consumer Protection Act. I am formally requesting the following: Immediate replacement of the faulty tablet with a new unit, as the original was clearly defective. A formal apology for the poor service, lack of communication, and mishandling of my complaint. Confirmation of when and how this matter will be resolved — within 7 business days of the date of this letter. If I do not receive a satisfactory response within this time, I will be escalating this matter to the Consumer Goods and Services Ombud and considering further action. Please treat this as urgent. -- Kind regards Vonny Shokkos”
“100% Excellent Service to Mr. Mbuso@ Hifi corporation Trade Route Mall.Well done impressed by your service ,Keep up on your Good behavior and your Performance. We need People like you.
Fiona Mahlo (Hifi Corporation Customer Trade Route Mall).”
“Just wanted say thank you for great service that me my husband Pablo ..and and some who help us made us feel welcome at hificorp ....Robyn&the manager Mamela thank you for assisting us we are looking forward to to seeing you guys again .”
“Bought a fridge online, they took my money then canceled the order, spent 3 hours talking to a robot, which in infuriating at the best of times, couldn't get through to the help line.....after a day chasing them they have eventually logged a complaint and it might be delt with in 24 hours. Never again.”
“Florah Mudau (Rosebank)was very helpful with locating an invoice and then following up if i received it. She also took me through navigating your website and her patience is much appreciated. She is a real asset to your branch. Jolanda Kleynhans”
“I was assisted by Palesa Matsietsi, from talking to her over the phone to ask if my order was ready for collection, to collecting it from the store, her service was just amazing.”
“The salesperson that assisted me was Mbuso Kheswa. I was buying with insurance Claims Card. My insurance didn't mention that I have to activate the card before I can make a purchase. Mbuso kept on trying on different card machines. He decided that I should call my insurance, and we were told to call the number on the back of the card for activation. He has patience and he interact with his customers. Keep up the good work Mbuso.”
“Thank you to Hificorp boksburg, the service I received from Londiwe it was excellent service, after I waited for a manager she assisted me as if she is a manager, although I'm still waiting for house call but thank you Londiwe keep going”
“They were able to assist me and answered all my questions clearly. I had a great customer experience—Percy helped me with everything I needed, and I am very happy with the service.”
