“Custom service Is fantastic here! excellent experience at Choice Paintball Guns! They were very quick and diligent in rectifying a shipping issue, Very professional team! Would Recommend them to anyone looking for quality products and a progressive approach to Good Business! Know that they put you the customer first! Very satisfied and will be having them as my go to Shop for all my paintball needs! Special thanks to the sales team at Choice Paintball! My only critique is that Email is the best way to establish full communications, but I can verify they do hear your message when you call them! Support you local and small businesses!”
“Great customer service, prompt communications and delivery.
Ordered a few singlets for the boys wrestling at State. Wanted black, but unfortunately it was unavailable from supplier, was contacted with other available options immediately. Settled on a different color and product was shipped next day.
Thank y’all for providing a good products at competitive prices and good customer service.
I’ll be back.
Chris S.”
“Looks like I need to edit my review but I’m not sure how to do that. I did get a response yesterday afternoon from an email that was different from all of the emails I had from highlands fight heat.
It appears my package should have shipped yesterday or today. I don’t have tracking info yet but I’m hopeful that they are able to follow through.”
“I placed an order hoping that I wasn’t one of the many who had issues with shipping and actually being able to get in touch with someone.
I figured I’d go ahead and call to ensure my order was shipping out within 1-3 days as what was stated in my purchase confirmation email as I needed the product within 10 days. After multiple phone calls and sending emails I still have yet to get in touch with someone.”
“Ordered a wrestling singlet for my son,didn’t fit 😢but the customer service was a pleasure to work with and help me through the whole process to get a new one….. I love the singlet quality and my son can’t wait to wear it🙌🏼”
“I ordered three items 11 weeks ago. After about seven weeks, multiple phone calls and emails, with no response, I finally got an email saying my products were shipping that week. A couple weeks later, one of the three items was delivered. After more emails, and no response, it is obvious that they aren't interested in providing the products they sell, nor in communicating in any way. I have asked for a refund. Hopefully, that will happen.”
Hi Shannon,
I am so sorry, we had a system issue delaying / deleted emails, messages, etc. It does show in our system that we have sent over a refund on February 5th. Please call us toll-free at 877-904-7111 if you need anything else or have any questions. We shouldn't have any more system issues!
REX
Sales Manager
“I tried to return a singlet [Matman Youth Nylon Singlet - Royal, Size: Youth Medium (75-85 lbs.), mm81yroy] on 12/28/2021 and 1/4/2022. I never heard anything back from customer service. I have attached my order and proof of my emails. Now I have a singlet that I may not be able to return. :(”
Hi Jeffrey,
So sorry for the delays in communication. We had a system issue delaying messages, emails, etc around the time of your order. I will email you shortly to see what we can do to get this corrected / returned for you.
REX
Sales Manager
“The headgear we ordered my son is well made and comfortable for him. It took quite a bit longer than expected to arrive but when I inquired via email, they responded quickly.”
Hi Rachelle,
Looks like the item was substituted due to the Adidas not being available at the time of the order, sorry about that. Will email you shortly to get this corrected.
REX
Sales Manager
“I was disappointed with Highlands, I never received any confirmation of my order or shipping, and everything was slow (which I understand, given the current supply chain issues), but without automated order receipt, I didn't know what was going on until I reached out to customer service.”
Hello Sarah,
Glad you received the backpack and are enjoying it :) I have re-sent the order confirmation to the email provided in your order in case it may have gotten stuck in your spam or trash folder. As always please let us know immediately if you have any questions or need help with anything by calling 877-904-7111 or emailing us at support@highlandsfightgear.com We are here to help!
REX
Sales Manager
“I sent an email to customer service. The shirts I ordered are in the upper left corner of my picture. I didn't receive them.
I received (2) Black Striped shirts, (2) lanyards that go around your neck. The other items were fine. Pls let me know how to proceed.”
“I ordered wrist bands and received flip disks. I’m still trying to contact someone for my correct purchase. Have had no luck three phone calls and three emails? Nothing.”
Hello Ronnie,
So sorry for the late response. We have had a few system issues causing phone and email problems, those are fixed now. After looking into your order, it appears Nimes is working with you to get the incorrect item returned. The manufacturer shipped the wrong item, etc. She should have that return label for you shortly and we'll get this resolved. Keep us posted and let us know if you have any further issues or questions!
REX
Sales Manager
“I ordered a simple chin strap foam replacement 18 days ago. I was charged and it STILL isn't here. I followed up with an email to customer service 3 days ago and have received no response. VERY unhappy with this company.”
Hi Brett,
So sorry for the delays. We have had system issues, etc as well as personnel issues, all of which have either been corrected or are being corrected as we speak. Please email highlandsfightgear@gmail.com for the best response. I will email you directly as well in a few minutes. We will get everything corrected for you :)
REX
Sales Manager
“Quite possibly one of my worst e-commerce experiences. Product arrived later than claimed. I reached out to the company to cancel and return the product and they have not responded to my emails nor voice message. Product is just sitting here, not being used. Would not recommend.”
Hello Phillip,
We are so sorry for the delays and less than optimal communication. The manufacturer had delays in product availability they did not tell us about, which kept us from being able to update the site. We have had some system issues, losing emails / voicemails, etc as well as personnel issues, all of which have either been corrected or are being corrected as we speak. What can we do to help? Rest assured we will make it right! Email to highlandsfightgear@gmail.com for fastest response please.
REX
Sales Manager
Hello Kyle,
I researched your order and first we apologize that the manufacturer sent the wrong product! Second, they did send an RMA (return instructions and label) to us, which was forwarded to you again just now by Nimes so you can drop that in the mail. As soon as they get the youth sleeve back, they'll send out the knee pad you ordered. Please check your spam folders, just in case it went there. Please let us know asap if you have any issues! Email is best: customerservice@highlandsfightgear.com
REX
Sales Manager
“I ordered a 6ft MMA Bag. I Never received my order yet my receipt says account settled because they sure took my money. I have called and called and called. They won't answer the phone, return your calls or provide tracking numbers for your shipment BECAUSE THEY DON'T PLAN ON SENDING YOU YOUR ORDER.
EVERYONE file complaints with the BBB. I SURE AM.”
Hi Brandy,
I am not sure what happened here, but we've been in business for many years and never EVER just take anyone's money without sending product. Never. I am sorry you were not able to get through on the phone--we have had some phone system issues lately. There must have been as issue at the manufacturer, where we ship from. That said, we will investigate this order and make sure you either receive the product shortly or a full refund, ASAP. Expect a call or email Monday as soon as we're able to determine the status of your order.
Sales Manager
HIghlandsfightgear.com
