Hive Insurance Services Reviews

Name: Hive Insurance Services
Address: The Hive, Almondsbury Business Centre, Bradley Stoke, Bristol
Rating: 4.24

4.2 Rating 245 Reviews

82 %

of reviewers recommend Hive Insurance Services

Company Reviews

Questions

Metrics

4.2

Based on 245 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

0800 028 0849

Email:

enquiries@hiveinsure.co.uk

Location:

The Hive, Almondsbury Business Centre, Bradley Stoke
Bristol
BS32 4QH

Write Your review

Tell us how Hive Insurance Services made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My first and what will be my last experience with April . The first time i try to make a claim and it was a disaster. My 11 year old son fractures his jaw on a Sunday which is confirmed by a x ray in A&E. The Hospital in form me he needs further assessment from a Maxillofacial doctor. So this is when i contact April who tell me they do not see a problem with the claim and promise with confirm before 4.00 o clock on Monday . In the meantime they email me a consent form to release details of my sons treatment at the A&E on Sunday. I return this to the within 30 mins. 4 o clock comes and goes and at 4.45 i get a email telling me it will take a further 2/3 days before they will confirm weather i can make a claim. With everything now closed and In total despair i call my insurance broker, the next morning. He comes back to me to 2 /3 later to tell the reason for the delay are checking out this is not a previous injury. Well I am sorry my son is looking like the Elephant Man with has a fracture !!! How can this be a previous injury before a policy was taken out ????. They also tell me they are waiting for a form they sent me to access the medical records and they have been trying to contact me. Well i tell him unless all the phones services are not working or they have forgot how to email anyone i have received nothing. I told him i sent yesterday and 30 mins later i get a email to confirm they found it !!!!. The NHS have been incredible and once i spoke the doctor wanted to see my son Immediately and we have since had the required scan needed. SO PLEASE DO NOT WASTE YOUR MONEY WITH THIS COMPANY !!!!!!!!”

Helpful Report

Posted 10 years ago

“I have been a customer for around 9 years and have the Health Cash option on the Private Medical plan. Whenever I make a dental or optical claim, it's always dealt with very quickly and paid straight into my bank account so I don't need to bank a cheque. Would recommend this plan as some other plans only pay a percentage of each claim rather than the whole amount which this plan does as long as you haven't exceeded the annual policy limit.”

Helpful Report

Posted 10 years ago

Thanks for your review Christine. Kind regards, Dave

Posted 10 years ago

“Extremley helpful and very personable throughout the entire telephone conversation. Follow up calls to myself were made when promised and all cover was clearly stated and explained very well. My daughter also arranged cover for her policy that is about to lapse and she too experienced a first class telephone conversation with every aspect covered and explained to her.”

Helpful Report

Posted 10 years ago

Thanks for your kind words Jackie! We are glad you were pleased with our service. Kind regards, Dave Hutchinson APRIL UK

Posted 10 years ago

“Wow !!! What a pleasant surprise to speak to someone who cared, new their products, had great people skills knew the meaning of "Customer Service". Jo Fry was a credit to your organisation. I used the experience in a recent team meeting as an example of the standards we should achieve. A great start to our relationship which I hope continues for a long time.”

Helpful Report

Posted 10 years ago

“I found Jo Fry to be both friendly and knowledgeable. After speaking with Jo, I saw no point shopping around for lower prices. I would rather pay a bit more (if I am indeed paying more than market rates - I'm not sure) and receive good service. Please don't outsource your services to overseas companies - it really is nice speaking to someone who knows and understands your own culture.”

Helpful Report

Posted 10 years ago

Hive Insurance Services is rated 4.2 based on 245 reviews