HM Reviews

"I received faulty items. Contacted customer service and they said I can do in store or online return. Firstly, I wanted to do online return but as it was asking to pay for drop off, I took the item to a store. My return was declined in the store as they said they can not accept faulty items. At the end, I didn\u2019t have any choice rather than doing an online return and pay for it. \r\nI don\u2019t know who is responsible for my time, travel and return cost."

"I had nothing to wear (honestly) for a friend\u2019s special party - saw a new arrival online at H&M and made an impulse buy! The dress arrived within two days - the day before the party! It looked absolutely fabulous and I accessorized with jewellery and sandals I already owned. I had a lot of compliments on the night from people who didn\u2019t believe it was a \u00a324 purchase from H&M. #result!"

"The incident: \r\nPurchased \u2018L\u2019 sized shirts and \u201842\u2019 sized waistcoat online from H&M. The shirts were fitting, but the waistcoat was only a size of 36. Therefore, it was too small to use. I chose the size because it is written 42 is equal to L size on the size guide.\r\n\r\nThe explanation from the H&M Company:\r\n1.\tThe waistcoat is a \u2018Top\u2019 category product, so its size should be selected from the \u2018Top\u2019 category.\r\n2.\tAccording to the company\u2019s policy, a product purchased under the promotion cannot be exchanged with a bigger size (not because of the unavailability).\r\n\r\nScenario 1:\r\nThere is no size guide given for the exact product name \u201cwaistcoat.\u201d\r\nMoreover, it is not mentioned that the \u201cwaistcoat\u201d comes under the \u201cTop\u201d category.\r\nTherefore, this is primarily an error by the company; the customers are helpless.\r\n(The customers are not garment experts to know the categorization exactly. Being a common man, I thought the size guide for the shirt would also do for the waistcoat).\r\n\r\nScenario 2:\r\nPurchased under promotion should not disqualify the rights of customers to have the correct sized product. If the company has such a policy, that is a human rights violation. It is not appropriate for a civilized society. It must be scrapped.\r\n\r\nAccording to the company\u2019s policy, \u201cproducts purchased under the promotion will not be exchanged\u201d explains that the customers deserve to be penalized for using the company\u2019s promotion by throwing the unfitting products in the trash bin. They boast to protect human rights, but they do not protect humans' rights."

"The incident: \r\nPurchased \u2018L\u2019 sized shirts and \u201842\u2019 sized waistcoat online from H&M. The shirts were fitting, but the waistcoat was only a size of 36. Therefore, it was too small to use. I chose the size because it is written 42 is equal to L size on the size guide.\r\n\r\nThe explanation from the H&M Company:\r\n1.\tThe waistcoat is a \u2018Top\u2019 category product, so its size should be selected from the \u2018Top\u2019 category.\r\n2.\tAccording to the company\u2019s policy, a product purchased under the promotion cannot be exchanged with a bigger size (not because of the unavailability).\r\n\r\nScenario 1:\r\nThere is no size guide given for the exact product name \u201cwaistcoat.\u201d\r\nMoreover, it is not mentioned that the \u201cwaistcoat\u201d comes under the \u201cTop\u201d category.\r\nTherefore, this is primarily an error by the company; the customers are helpless.\r\n(The customers are not garment experts to know the categorization exactly. Being a common man, I thought the size guide for the shirt would also do for the waistcoat).\r\n\r\nScenario 2:\r\nPurchased under promotion should not disqualify the rights of customers to have the correct sized product. If the company has such a policy, that is a human rights violation. It is not appropriate for a civilized society. It must be scrapped.\r\n\r\nAccording to the company\u2019s policy, \u201cproducts purchased under the promotion will not be exchanged\u201d explains that the customers deserve to be penalized for using the company\u2019s promotion by throwing the unfitting products in the trash bin. They boast to protect human rights, but they do not protect humans' rights."

"The call centre customer care person doesn\u2019t transfer the call for giving feedback on their customer service which is wrong. When u ask for feedback by customer and they wait to give it at the end of the call then how can your human being not transfer that call to that ?? \r\n\r\nI kept the phone on for 20 mins to see how long the customer service person delays the transfer of my call ??"

"The return service is unprofessional and for 14 to 30 days after the pickup one has to wait for the money to come back in account. No exchange facility means you go and buy the same product in a different size and wait for the earlier refund to happen for a month. \r\n\r\nIt\u2019s like blocking money. Not acceptable and customer friendly."

"Ordered a white H&M jacket in medium price \u00a334.98 \r\nWhen it arrived l was so disappointed. It arrived in a cheap paper bag envelope, then inside had been squeezed into a small plastic bag not fit for purpose and a quarter of the jackets size not only was it badly \u201cfolded\u201d but very badly creased all over where it had been squeezed into a the plastic bag it looked like a crumpled rag. I don\u2019t think even ironing or leaving it on the hanger for a few days would have got the creases out to make it wearable. Shame on you H&M for sending something out in that condition without care it looked so lovely in the photos but not when it arrived. When l ordered a navy jacket at the same price from a well known high street chain store it arrived in a box fit for size, folded with tissue and a plastic cover and on opening not a crease in sight. Hence l will order further things from them but never order from H&M again. I am of course sending the jacket back in the same state it was sent to me and taken photos l hope you have the decency to refund my money promptly or l will be writing another bad review for H&M on here and trust pilot"