Hobby Lobby Reviews

2.0 Rating 358 Reviews

22 %

of reviewers recommend Hobby Lobby

Company Reviews

Questions

Metrics

2.0

Based on 358 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How quickly does Hobby Lobby resolve customer queries?

Helpful Report

(2 weeks ago)

Greater than 44% of reviewers feedback is Hobby Lobby takes over a week to resolve customer queries.

Helpful Report

(2 weeks ago)

75.00%

Industry Average

“ S/O to store 700 in Fresno, Ca. For customizing a picture frame for me. They had great customer service skills that made me feel like I was a part of Hobby Lobby “family”. Thanks Paul ”

- Benita Jetton

“ I love the merchandise, however after shopping for many years, I find the managers are very unfriendly, the one presently in Janesville is VERY unfriendly and cold. Unfortunate, this is suppose to be a Christian based store, and now things are getting greedy, they no longer offer the 40 percent coupon... and not even a senior discount, a multi million dollar industry and they are taking away more. Michael’s, the other craft store is the only one to offer to seniors, which I will be going to a LOT more. Give your people customer service classes and if your managers keep up their demeanor, get rid of them and replace with helpful, friendly people ”

- Sophia

“ Great service!!! The pines Blvd in Miami Hobby Lobby has great customer service! Silvane R was super helpful and treated us very good! ”

- Anonymous

Hobby Lobby Reviews

Customer Service - Good