Hobby Lobby Reviews

2.1 Rating 438 Reviews

22 %

of reviewers recommend Hobby Lobby

Company Reviews

Questions

Metrics

2.1

Based on 438 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How quickly does Hobby Lobby resolve customer queries?

Helpful Report

(3 weeks ago)

Greater than 43% of reviewers feedback is Hobby Lobby resolves customer queries within an hour.

Helpful Report

(3 weeks ago)

80.00%

Industry Average

“ Customer service is supposed to be number one. ”

- Anonymous

“ Cynthia, at the Altus, OK, location is the most amazing person, she goes above and beyond to help someone. Her customer service skills are personalized and excellent!!! She is such a blessing to that store. She has gone above and beyond to help me everytime. She needs to be recognized for her work, she is such a great asset to Hobby Lobby. :) ”

- Emily Nicole Smith

“ That kind of customer service is just wonderful and why I love shopping this store. ”

- Kate Anderson

Hobby Lobby Reviews

Customer Service - Good