Hobby Lobby Reviews

2.2 Rating 512 Reviews

24 %

of reviewers recommend Hobby Lobby

Company Reviews

Questions

Metrics

2.2

Based on 512 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

Popular Questions:

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Returns

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Customer Service

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How quickly does Hobby Lobby resolve customer queries?

Helpful Report

(3 weeks ago)

Greater than 56% of reviewers feedback is Hobby Lobby resolves customer queries within an hour.

Helpful Report

(3 weeks ago)

82.50%

Industry Average

“ I have to say every employee I have encountered at Hobby Lobby in Lombard on Roosevelt are wonderful. Never have I been in the store and met a rude employee. I recently went to the framing the department. The patient welcoming service I received from Leo in the department made me again - appreciate the employees they hire. ”

- Anonymous

“ In today’s world, it seems like everyone is too busy to care about customer service; but not with Ilene. ”

- William Jackson

“ I had a problem with the way my picture looked after framing it . It took 2 weeks to complete the project. I brought it back not very satisfied with the end results. Amy McDowel waited on me at the Grand Jct store. She went out of her way to make things right with me with an excellent attitude. Thank u Amy for your Customer Service skills that speaks volumes, I will shop here again because of her. ”

- Rebecca Blake

Hobby Lobby Reviews

Customer Service - Good