Hobby Lobby Reviews

2.0 Rating 358 Reviews

22 %

of reviewers recommend Hobby Lobby

Company Reviews

Questions

Metrics

2.0

Based on 358 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Hobby Lobby deliver? How long does Hobby Lobby take to deliver? Does Hobby Lobby deliver on time? How is accuracy and good condition of items delivered by Hobby Lobby?

Returns

How is Hobby Lobby returns process?

Customer Service

How can I contact Hobby Lobby? How quickly does Hobby Lobby resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of Hobby Lobby.

Visit Website

How is Hobby Lobby returns process?

Helpful Report

(2 weeks ago)

Greater than 92% of reviewers feedback is Hobby Lobby returns process could be better.

Helpful Report

(2 weeks ago)

0.00%

Industry Average

“ Cheap merchandise that falls apart within months. They won’t take it back because it’s over 3 months old. You would think decorative items that sit on a shelf would last more than a few months. The Roseville, CA store has poor customer service. There are several open registers for purchase, and just one for returns and exchanges, with slooooooow service on that one! I used to love this place, but after the poor customer service I received there I won’t be coming back! ”

- Anonymous

Hobby Lobby Reviews

Returns - Difficult