Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,788 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Questions

Metrics

4.6

Based on 2,788 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All good Holiday Gems made it easy, we are looking forward to our break 😃”

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Posted 3 years ago

“Staff were excellent and helpful. Price of holiday far cheaper than competitors”

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Posted 3 years ago

“Pleased with booking but haven’t been given any information about the luggage allowance.”

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Posted 3 years ago

“Holiday price went up by 70 pounds from the advertised website. Richard was very helpful and managed to reduce it by 35 pounds. Not impressed by the company after paying extra 35pounds.Richard was outstanding.”

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Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“Great service but you will end up paying about £200- £300 more then the price on the website. Happens every time”

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Posted 3 years ago

“My agent Richard was very efficient and explained everything well.”

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Posted 3 years ago

“The lady who dealt with my query was very helpful she was helping me step by step and informed me throughout the booking we need more like her”

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Posted 3 years ago

“Easy to use website, got a call the same day to confirm details, friendly staff.”

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Posted 3 years ago

“Morning Finn was very good but I’m still waiting on my booking information to adjusted correctly and we seem to be missing confirmation for the mini bus transfer”

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Posted 3 years ago

“I have used Holidays Gems numerous times, never disappointed”

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Posted 3 years ago

“Booking my holiday over the phone was a little difficult but with the help of a lovely lady called Geraldine how was lovely and very helpful it was all possible.”

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Posted 3 years ago

“Finn was extremely helpful and quick to answer email queries. Would recommend.”

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Posted 3 years ago

“Very helpful”

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Posted 3 years ago

“Booking with holiday gems was a very good choice. Very professional team.”

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Posted 3 years ago

“The person I dealt with, Lily Sakar, was extremely helpful. She got me a holiday at the price I’d hoped for. I could not find fault with her. My only problem is with the company, Holiday Gems - the price shown on the internet is not the price you pay, that price is without hold luggage.. I would rather deal with a company that shows an honest price.”

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Posted 3 years ago

“Unbeatable prices, easy to book holidays”

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Posted 3 years ago

“Booked an all inclusive holiday on, this is the first time I’ve ever actually done this. It was easy and quite straight forward. The only thing I wasn’t happy with was that the room I booked, at the rate shown, wasn’t available. I had to then pay an extra £70 to keep the room I wanted. But, Geraldine helped get it changed easily and quickly and also put us down to the hotel as VIPs. So maybe we end up with an even better room!”

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Posted 3 years ago

“Quick and easy website to use”

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Posted 3 years ago

“Although not had our Holiday yet so a bit early to judge whole experience but was not very happy Bout booking on line then within 1 hour having a phone call saying they will have to increase price by nearly £100 because of problem with a supplier so I was going to cancel then asked his manager who reduced to £50 so I begrudgingly said yes to continue, and the tickets and hotel and everything were sent with an hour on line but will have to see how the holiday goes on !”

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Posted 3 years ago

Holiday Gems is rated 4.6 based on 2,788 reviews