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Holiday Gems Reviews

4.6 Rating 2,788 Reviews
91 %
of reviewers recommend Holiday Gems
4.6
Based on 2,788 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Read Holiday Gems Reviews
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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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I was a bit disappointed with booking a holiday online to be told my price would be more once holiday gem contacted me. I thought this was misleading, specially when payment details are requested. However martin was exceptionally professional and guided me through my booking. In the end it was all sorted. Looking forward to my holiday.
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Posted 3 years ago
This appears to be an online order and no payment is taken when the order is submitted. The website gives full information of the process on every page of the order and this is reiterated in the Terms and Conditions to which you agreed when submitting the order. Once orders are received by our office, should we not be able to honour the booking at the web price we will call the client to offer any suitable alternatives which is then up to the client to accept or not. No payment is taken until our client agrees to the new costs. A pre-authorisation only is held, and released immediately if no booking is confirmed. Thank you for proceeding with the booking and for your positive comments regarding our agent. We know that Martin will appreciate the time you have taken to post the review.
Posted 3 years ago
The Website is easy to use
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Posted 3 years ago
Very happy with holiday gems. I’m a returning customer. Have used holiday gem for 8 years now. Always very pleasant and helpful advisors. Nathan tonight was very helpful. The only reason I won’t give 5/5 is the cost always changes. Other than that, faultless. Thank you.
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Posted 3 years ago
all ok got a phone call
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Posted 3 years ago
Good customer service
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Posted 3 years ago
I found holiday online and Sam booked it over the phone with no messing around or no issues👍
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Posted 3 years ago
Thank You Very Much Samantha, For Your Help / Guidance And Very Polite Manner In Arranging Our Holiday, Much Appreciated
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Posted 3 years ago
Thank you for taking the time to post your positive comments, Andrew. Our team always appreciate the feedback
Posted 3 years ago
All found to have good customer service, also go out of there way to help :)
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Posted 3 years ago
Quick to get your holiday confirmed
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Posted 3 years ago
Quick to confirm booking details and availability
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Posted 3 years ago
Booked online ..paid by card ...phoned me 20 mins later and said price had gone up £120. Told them I wasnt paying as had confirmation e mail and they said sorry phoned wrong customer ......strange ???
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Posted 3 years ago
A big thank you to your travel consultant Geraldine for all her hard work in making my re booking easy !
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Posted 3 years ago
Great range of holidays at bargain prices with unusually flexible flight options. Sadly unable to amend a holiday purchased in error (wrong year!) except at hugely increased costs due to airline policies ... but decided to cut potential losses by booking for 2022 AND 2023.
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Posted 3 years ago
We've used holidaygem a few times and have always been very happy with their response to any queries. Steven on this occasion was very professional sorting out our payment that had been 'declined'. Good job done👍
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Posted 3 years ago
Paul thanks for your help with my holiday ❣️
Holiday Gems 4 star review on 25th January 2022
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Posted 3 years ago
We are so pleased that everyone enjoyed the holiday. What a lovely photo !
Posted 3 years ago
Very good but when you first book look for the 1.3 day flexible dates you normally have to tick a box but not here going next week so could tell you more when I come back 👍
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Posted 3 years ago
Have booked to go to Rhodes but was somewhat disappointed that the price went up £81 from the original reservation on Friday to the following day when the booking was confirmed. If this increase could be removed, it would be appreciated. Thanks, David Bowyer.
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Posted 3 years ago
Cannot fault the process of booking a holiday through Holiday Gems or the helpfulness of the staff [thank you Stuart} Our only criticism is that it took 2.5 days for somebody to get back to us to confirm our booking and by then it had gone up £50. When we book with them again we will ensure that we trigger a response from them sooner rather than later
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Posted 3 years ago
Finn is a diligent, caring and efficient agent, the prime reason I continue to use Holiday Gems
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Posted 3 years ago
The sales assistant helped me find what I was looking for
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Posted 3 years ago
Holiday Gems is rated 4.6 based on 2,788 reviews