Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,785 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Questions

Metrics

4.6

Based on 2,785 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Finn was very helpful with adviceing on picking my holiday”

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Posted 3 years ago

“A easy experience, just a shame had to contact flight provider direct to book hold baggage and extra leg room seats.”

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Posted 3 years ago

“We approached holiday gems after being told that there were no holidays available from Bournemouth to Spain, Holiday Gems pulled out all the stops and sorted us out a package holiday to exactly where we wanted to go, thank you again. We would recommend them to anyone and we will use them again.”

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Posted 3 years ago

Thank you for such a great review. We will always be available to help n planning many more holidays.

Posted 3 years ago

“Really happy. Holiday Gems very courteous and phone you back at a drop of a hat unlike other travel firms who are unable to contact. The only problem I had after booking was after we submitted the booking the price increased which resulted in myself having to pay the remaining balance.”

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Posted 3 years ago

Thank you for your positive comments, Pamela. We do regret that the online costs could not be honoured but we d try and make the process as transparent as possible as costs and availability change so rapidly. We do hope that this will not detract from enjoying a perfect holiday.

Posted 3 years ago

“Telephone representative was very helpful and friendly just wish price online was the price to pay added amount after was very off-putting”

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Posted 3 years ago

“2nd time using holidayGems great value and good customer care, thanks again Martin at holidayGems much appreciated!”

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Posted 3 years ago

“service very good holiday paid for was expecting a phone call on monday 10th jan money has gone out of the account still havent had any confirmatuon”

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Posted 3 years ago

“Really easy to book only downside is I’m still waiting for quote on car hire”

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Posted 3 years ago

“Always use HG and helpful and efficient service but just found my latest booking very annoying as the price was a lot more then quoted and booked online once it’s confirmed and the difference has to be paid! Makes a big difference as to whether I’ll use again in the future.”

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Posted 3 years ago

This appears to be an online order and no payment is taken when the order is submitted. The website gives full information of the process on every page of the order and this is reiterated in the Terms and Conditions to which you agreed when submitting the order. Once orders are received by our office, should we not be able to honour the booking at the web price we will call the client to offer any suitable alternatives which is then up to the client to accept or not. No payment is taken until our client agrees to the new costs. A pre-authorisation only is held, and released immediately if no booking is confirmed. We do regret that after many positive bookings that this issue has impacted on any future consideration.

Posted 3 years ago

“Easy search, low price compare to others. Will recommend friend and family.”

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Posted 3 years ago

We will appreciate your recommendations and thank you for sharing your positive comments.

Posted 3 years ago

“The website was very easy to use to make our booking. Had a few issues with incorrect information on our final confirmation documents when received. After a few phone calls with customer services, everything was sorted, a little bit frustrating having to make these calls to highlight silly administration errors”

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Posted 3 years ago

“Easy to book and navigate, although wasn't prepared for a £40 + price hike between booking and receiving a phone call with confirmation 5 minutes after booking. Was sent all the documentation through quickly but nothing to prove I paid the further money. The email with queries went unanswered.”

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Posted 3 years ago

This appears to be an online order and no payment is taken when the order is submitted. The website gives full information of the process on every page of the order and this is reiterated in the Terms and Conditions to which you agreed when submitting the order. Once orders are received by our office, should we not be able to honour the booking at the web price we will call the client to offer any suitable alternatives which is then up to the client to accept or not. No payment is taken until our client agrees to the new costs. A pre-authorisation only is held, and released immediately if no booking is confirmed. According to our notes on the booking, this was discussed prior to confirmation and additionally, the receipt is showing as 2 payments and no outstanding balance to be paid. We trust that this clarifies the issue.

Posted 3 years ago

“Easy booking process”

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Posted 3 years ago

Thanks for taking the time to leave a review, we really appreciate it.

Posted 3 years ago

“Easy to use Web site and cheap prices”

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Posted 3 years ago

Thank you Andrew - we do try to keep the booking process as easy as possible, together with great prices.

Posted 3 years ago

“Absolutely fantastic service so far. I have nerve damage they explained thought that and want I need to have. Plus refund about coivd. How to book per coivd check list. Payment plan offered”

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Posted 3 years ago

We are so pleased that our service has exceeded your expectations. Than you for your positive comments.

Posted 3 years ago

“Friendly service and a quick helpfull responce”

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Posted 3 years ago

“Very hard to speak to someone even to pay of the holiday”

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Posted 3 years ago

We do apologise if you have been unable to contact our offices by phone. Due to a surge in new bookings the customer service lines have been very busy and we do know that we may exceed the wait times, for which we apologise. You may also email the team if the matter is not urgent or access the FAQs online which are comprehensive. Payment must be made online on the following link - https://www.holidaygems.co.uk/mybooking/manage We trust that this will resolve matters but our staff will always do all possible to assist if necessary.

Posted 3 years ago

“First experience with holiday gems and so far a very good one.. Stuart was my advisor who had tremendous patience As my booking was not simple but kept a sense of humour throughout I will let you know how booking plays out as only at deposit stage So far very good”

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Posted 3 years ago

Thank you for you positive comments, Christine. We are sure that with Stuart's help you will have a great holiday. Please do rest assured that the whole team is available should you have any queries.

Posted 3 years ago

“I had some issues trying to book online - so I tried to speak to a "real person" This proved to be a much better experience!! I booked my holiday with greater ease and better two way communication.”

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Posted 3 years ago

Our sales staff are always available to guide you through a telephone booking. We are delighted that you could use our personal service to ensure a great outcome. Thank you for your positive feedback, Salvatore

Posted 3 years ago

“Great service. Great customer service.”

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Posted 3 years ago

Thank you for your positive review, Ghassan. It is always appreciated.

Posted 3 years ago

Holiday Gems is rated 4.6 based on 2,785 reviews