Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,785 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

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Metrics

4.6

Based on 2,785 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything booked.Documents all received.Had a phone call apologising for delay in receiving travel documents. So all good.Looking forward to a nice chilled holiday away.”

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Posted 3 years ago

Thank you for your positive review that a problem was sorted out immediately and a positive outcome achieved. Your comments are appreciated

Posted 3 years ago

“From using the website to speaking on the phone the service was brilliant”

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Posted 3 years ago

We are so pleased that you found the whole experience simple and efficient. Thank you for your positive feedback

Posted 3 years ago

“Booking was very swift and clear Lovely lady on the phone was very helpful!”

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Posted 3 years ago

We know that we are fortunate to have Finn on our team. Thank you for your positive feedback

Posted 3 years ago

“Great service”

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Posted 3 years ago

Thank you for taking the time to post the review. We do hope that we will be able to warrant five stars with your next booking.

Posted 3 years ago

“Excellent service”

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Posted 3 years ago

Our agents do always try and give the best possible service. Thank you for taking the time to post this positive recommendation

Posted 3 years ago

“I bought a holiday with HolidayGems and the operator -Paul- was very kind and helped me. Reference: PWMUO”

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Posted 3 years ago

Thank you for your positive comments regarding Paul's service. Feedback is always appreciated

Posted 3 years ago

“Emma was amazing. Very efficient and friendly. She handled our requirements and queries very well and gave good service. Overall a positive experience”

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Posted 3 years ago

We are fortunate to have Emma on our team. Thank you for taking the time to post your appreciation of her service and advice.

Posted 3 years ago

“I booked the holiday with comparative ease and paid the deposit. Within a few minutes a very polite, friendly and professional lady phoned to confirm all details. However, at the end of this conversation I was informed that the cost of the holiday had increased by £74. As this was not expected and caught me off guard, I accepted the change. After some consideration I am extremely disappointed with this as the price quoted SHOULD be the price I pay. This has also impacted on the budget for our 25th wedding anniversary celebrations (the reason for the holiday). I feel very disillusioned with Holiday Gems.”

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Posted 3 years ago

This appears to be an online order and no payment is taken when the order is submitted. The website gives full information of the process on every page of the order and this is reiterated in the Terms and Conditions to which you agreed when submitting the order. Once orders are received by our office, should we not be able to honour the booking at the web price due to a 'cross over' in availability or costs, we will call the client to offer any suitable alternatives which is then up to the client to accept or not. No payment is taken until our client agrees to the new costs. A pre-authorisation only is held, and released immediately if no booking is confirmed. We do hope, that despite the issue raised that your Silver Anniversary will be special for you both

Posted 3 years ago

“Good company. They help to solve any problems during this difficult period of Covid 19. Hope I have a good vacation.”

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Posted 3 years ago

We are sure that your holiday will be perfect for you. Thank you for taking the time to post this positive feedback

Posted 3 years ago

“Very happy with service no problems”

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Posted 3 years ago

Thank you for taking the time to post this positive review, David. We are sure that you will have a great holiday - enjoy it !

Posted 3 years ago

“Emma Jackson was very helpful and polite thankyou.”

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Posted 3 years ago

Thanks for taking the time to leave a review, we really appreciate it.

Posted 3 years ago

Holiday Gems is rated 4.6 based on 2,785 reviews